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Took my money and no customer service. Simple as that. Ordered two replacement parts for my velux window. Have contacted them twice to find out when they will arrive. Have heard nothing back. Unreliable.
I had an extremely disappointing experience with this company. They sent me the wrong item, and when I reached out to resolve the issue, they outright refused to provide a refund. Their customer service was unhelpful and dismissive, showing no accountability for their mistake. I expected better professionalism and integrity from a business. I do not recommend this company to anyone and will not be purchasing from them again
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