Logan & Cove Reviews 392

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, consistently praising the quality of mattresses, sheets, and other items. Many highlight the comfort and support of the mattresses, with some noting a significant improvement in sleep and reduction in pain. The delivery service is frequently described as fast, efficient, and well-communicated, with many appreciating the ease of receiving their orders. The overall ordering process is also commended for being straightforward and user-friendly. However, some customers reported issues with delivery, such as packages arriving separately or without prior notification. A few people also experienced problems with product quality, specifically mentioning a mattress developing a hump or losing support prematurely, leading to discomfort and back pain. There were also isolated instances of incorrect item delivery and concerns about the quality of bonus items like pillows.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are very happy with their purchases, praising... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the mattresses for being... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers describe the service as simple,... See more

Order

Reviewers mention positive feedback about order. Many customers found the online ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience was fantastic! The new mattress arrived quickly and set up was very easy, although I would recommend two people moving it around as it was heavy for one person. The mattress has chang... See more

Rated 5 out of 5 stars

We have only had the mattress for about one month, but so far we are liking it. There were some concerns regarding the delivery...late at night arrival for mattress around 8pm! Driver didnt have hand... See more

Company replied

Rated 5 out of 5 stars

The packages arrived fairly promptly, albeit not at the same time. Going beyond the hit and miss delivery, more importantly the product is fantastic. Clearly the best bed we've ever purchased, and t... See more

Company replied

Rated 5 out of 5 stars

I bought a bedframe, mattress, and duvet from Logan & Cove for lower back support, and I’ve been very happy with both the products and the experience. The mattress and bedframe are supportive, comfo... See more

Company replied


Company details

  1. #3 of 6 best companies in Mattress Store
  2. #3 of 6 best companies in Bed Shop
  3. #3 of 6 best companies in Bedding Store
  4. #3 of 7 best companies in Bedroom Furniture Store

About Logan & Cove

Written by the company

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Turn your bedroom into a sanctuary. Since its inception, the Logan & Cove luxury hybrid mattress collection has combined the finest elements of both cooling gel foam and traditional coil-style mattresses to deliver a balanced and supremely comfortable sleep surface.

Enjoy access to the finest quality available in Canadian mattress stores with the unrivalled value and convenience of online retail. That's the Logan & Cove advantage.

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The Logan & Cove Advantage



Temperature-Regulating

Features a combination of multiple cooling surfaces and guided air circulation for all-night comfort.



Perfect Firmness

Tailored for Canadian sleep preferences and further enhanced for pressure-point relief.



Zero Motion Transfer

Minimizes sleep disturbances to promote feelings of calmness and vitality during the day.

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Why Choose Logan & Cove?


We know you want to find the perfect mattress. That's why we offer a 365-night sleep trial with every Logan & Cove mattress purchase. Take your time – up to a full year – to immerse yourself in unparalleled luxury, and experience the difference for yourself. If you're not completely satisfied, returns are free and you get a full refund.


When you choose Logan & Cove, you're choosing Canadian excellence. Our expertly crafted mattresses are made in Canadian factories, with the finest materials, and shipped right to your doorstep. We combine traditional craftsmanship with state-of-the-art technology to deliver unparalleled quality and comfort.


Dispatched promptly and delivered directly to your front door, you are only days away from enjoying your Logan & Cove luxury mattress in your own home.

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*Shipping fees may apply for some remote locations.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

392 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Sleeping better

Sleeping better, enjoying the mattress. The process to purchase was extremely efficient and delivery was quick.

July 21, 2024
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Reply from Logan & Cove

Hey, Dareleen! We are glad to hear that the purchasing process was easy and that you are enjoying your mattress! We wish you many nights of great sleep ahead!

Rated 5 out of 5 stars

I love my bed

I love my bed. I love how easy it is to order it, track it and have a smooth delivery Setting up the foundation box was a snap. I have nothing but love for this company.

February 12, 2024
Rated 5 out of 5 stars

Very professional communication with the seller. Excellent products!

I purchased a classic weighted blanket (15 lbs, one size only that fits a single/double bed for one person) and a hand-knit weighted blanket (15 lbs, a Queen size that was correctly advertised to be smaller than a Queen bed). The classic weighted blanket arrived with no problems, and the feel of the materials is high quality. It was beautiful, and the weights were distributed evenly over the body.

I encountered a problem opening the hand-knit weighted blanket and was surprised to see a King-sized comforter instead of what I ordered. Initially, I panicked but contacted Logan & Cove's customer service team. I took photos and showed them the wrongly shipped product. They were very pleasant to interact with and apologetic about the order mix-up. The team quickly shipped the correct hand-knit Queen-sized weighted blanket to me.

It arrived within 2 days. The first night with the hand-knit blanket felt extremely comfortable. I use that blanket for myself in a queen-sized bed. It covers one person and leaves room at the sides and ends. I have no concerns about the sizing of the hand-knit weighted blanket.

After sleeping with it for a month now, I must comment on the noticeable improvement in my sleep quality. I'm a problematic sleeper who deals with insomnia and other sleep disturbances. Still, since using the weighted blanket, I haven't had any episodes of sleepwalking (and not that this is personal, so it may not be the same for everyone). However, the most noticeable change over the past month is the refreshed state of mind upon waking. I wake up feeling more well and rested than before. I would attribute the changes to the weighted blankets, where it feels like someone is hugging you to sleep, and there's an unexplainable element of comfort in that, making sleep much more sound and restful.

I recommend these products to anyone having difficulties getting good quality sleep. It's made an impact on my life and my mornings.

July 9, 2024
Rated 5 out of 5 stars

5 Stars

Great product delivered quickly. An excellent replacement to my 20 year old mattress!

June 27, 2024
Rated 5 out of 5 stars

The best sleep ever!!

So pleased with our Logan and Cove Frontier Mattress. This is our second Logan and Cove product and we couldn’t be happier. Great quality, first class customer service and a good nights sleep. Doesn’t get better than that!

July 5, 2024
Rated 5 out of 5 stars

Customer focused with satisfaction guaranteed.

1. Straight forward and easy procurement process.

2. Vendor follow-up to ensure satisfaction of goods & services.

3. Promptly addresses any issues and makes things right.

4. Positive Logan & Cove experience and highly recommend this company.

June 22, 2024
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Reply from Logan & Cove

Hi, Neil! Thank you for sharing the highlights of your experience with our company! We're glad to hear that you found it straightforward to order your products and that our customer care team was able to resolve any issues you may have had. We hope you enjoy your Logan & Cove mattress as much as your interaction with us was a positive one! Happy sleeping!

Rated 5 out of 5 stars

Great delivery experience fantastic…

Great delivery experience fantastic product. Highly recommend

June 27, 2024
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Reply from Logan & Cove

Hi, Michael! We're thrilled to hear you've had an excellent experience with your Logan & Cove, from the process to the product! Thank you for taking the time to share your thoughts, and we hope you continue to enjoy your mattress for years to come.

Rated 5 out of 5 stars

Excellent mattress and excellent price

Warm friendly staff, very professional and knowledgeable in their products they sell...
Had to return mattress as it was too soft for us... nomhassle return and no matter if I had any problems the staff aimed to please...

Great quality mattress and Imam hoping they take my idea and use itmto make a better 2.0 frontier mattress if so I will reorder for aure

June 24, 2024
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Reply from Logan & Cove

Hi, Berni! While we're sorry to hear the Frontier wasn't quite the right fit for you, but our glad that our customer care team was able to make the return process as smooth as possible. If you're ever interested in trying another Logan & Cove, you know where to find us!

Rated 5 out of 5 stars

The website was easy to navigate

The website was easy to navigate, I quickly found everything I wanted to buy and had made my purchases within a few minutes. I will definitely make purchases again with Logan and Cove!!!

May 21, 2024
Rated 5 out of 5 stars

Great buying experience

Great buying experience. Tracking info was accurate and delivery was on time. The mattress was well packaged and, when unpacked, expanded quickly. It is super comfortable! We love it…very impressed!

May 24, 2024
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Reply from Logan & Cove

Hey, Wayne. We're happy to hear that your mattress-buying experience with us was as easy as 1, 2, ZZZ!

Rated 5 out of 5 stars

Great mattress

My husband's back hasn't felt better since we got the logan and cove mattress. I highly recommend the split king! The adjustable frame was easy to put together.

May 29, 2024
Unprompted review
Rated 4 out of 5 stars

Good customer support

Good customer support. I cannot give a rating about the quality as it is too soon to rate after only a month.

May 9, 2024
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Reply from Logan & Cove

Hey, Eric! Thanks for your review! We hope you love your new mattress and wish you many nights of comfortable sleep ahead!

Rated 1 out of 5 stars

Logon and Cove mattress seemed nice…

Logon and Cove mattress seemed nice except first one came ripped and now 2nd one they sent also came ripped. Their answer was to send a third or cancel the order. I cancelled the order. Hopefully I wouldn't have to wait too long to get my 1600 bucks back, but I am skeptical as they said to give them time to fine a charity to pick them up and they only will refund after that happens. That leaves 2 king sized mattress in my upstairs bedroom waiting for them to find someone to pick them up. I will try someone else.

May 24, 2024
Unprompted review
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Reply from Logan & Cove

Hi, Rob. We're sorry to hear about the two Logan & Cove mattresses you received. This isn't typical of our products, and we do apologize.

We do our best to re-home our mattresses to those in need. We regret if finding a charity partner in your area has taken longer than anticipated and the inconvenience this caused.

We take customer feedback seriously and have used the Trustpilot feature to follow up with you directly regarding your experience.

Rated 4 out of 5 stars

The mattress is amazing

The mattress is amazing! We love it. The box did arrive absolutely shredded but I assume it is because delivery people are not always provided assistance and the box was HEAVY!!

October 1, 2023
Unprompted review
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Reply from Logan & Cove

Hi, Wynne! We're thrilled to hear that you love your Logan & Cove, but we are sorry that your delivery experience was less than ideal. Because we use a third-party delivery service, we don't have control over all aspects of delivery, but we will be sure to pass your experience on to our team for consideration and review.

We hope you continue to have wonderful and restful nights of sleep on your new mattress!

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