logixxpharma.com Reviews 80

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Aidan and the Customer Services team at Logixx Pharma were so helpful to myself and my husband during our Fertility journey! Providing detailed information when required on the amazing products they h... See more

Company replied

Rated 5 out of 5 stars

- Professionnelle, consciencieuse, le souci de l'autre. Tels sont les caractéristiques du personnel de cette structure. Je ne m'attendais pas à une livraison aussi rapide. Le seul défaut, la FedE... See more

Company replied

Rated 5 out of 5 stars

I don`t usually leave reviews for companies but the level of service I received from Shelley was exceptional. After an initial phone conversation, she answered all my questions and assured me every... See more

Company replied

Rated 5 out of 5 stars

Excellent at every level. Got MD on phone. Very knowledgeable and couldn't provide enough support. Delievery rapid. Pricing more competitove than any other source. Faultless and I could not be happier... See more

Company replied

4.7

Excellent

TrustScore 4.5 out of 5

80 reviews

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Rated 1 out of 5 stars

Poor product, poor service

Proxeed Plus taken twice a day for 4 months, but made no difference to sperm DNA fragmentation shown in Sperm Comet tests undertaken prior to and following the 4 month course of Proxeed Plus. Very expensive product, but it doesn't even contain vitamin E or L'Arginine! There is a new Proxeed Men, which appears to be a better formulation, but it is out of stock. I e-mailed Logixx on 11th and 19th February, but they didn't bother to respond. Poor product, poor service.

March 3, 2022
Unprompted review
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Reply from logixxpharma.com

Dear Customer
Thank your for your review, we also like comments good or bad as it allows us to try better.

Rated 4 out of 5 stars

Very Good service and Delivery

Very Good service and Delivery. However, delivery was left outside the front door with the bin in front ,not safe.

February 1, 2022
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Reply from logixxpharma.com

Dear Tom
We sorry to hear that you were not happy with the Courier Vendors service.

We endeavour to ensure that the delivery vendors that we entrust our customer's orders maintain a high standard of service and professionalism. We will contact the vendor in question Royal Mail and complain about the fact that your parcel was left in an unsecured place and in the open.

Kind regards

The Customer Service Team

Rated 4 out of 5 stars

Would be higher if they made the…

Good.

Would be higher if they made the website ordering and payment system work together.

February 1, 2022
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Reply from logixxpharma.com

Dear Tom
We sorry to hear that you were not happy with our service.

However due to World Pay having an issue with it's interface with shopify on the day you placed your order. We did let all the customers know that there was a systems issue.

Kind regards

The Customer Service Team

Rated 5 out of 5 stars

Perfect delivery

Item as described, arrived in perfect condition well packaged and promptly. Very happy customer.

January 17, 2022
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Reply from logixxpharma.com

Dear customer
Thank you for you kind review.

Regards

The Customer Service Team

Rated 1 out of 5 stars

They just emailed me to ask them how…

They just emailed me to ask them how they did and the items haven’t arrived yet so thought that warrants this rating

January 9, 2022
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Reply from logixxpharma.com

Dear Customer
We are sorry to hear that you have not received your product. We posted the parcel via Royal Mail on the 4th of January 2022 as per the tracking number that was emailed to you on the 4th of January 2022.
I am sure you are aware that due to COVID there are staff shortages, due to staff been isolation and having contracted Corona. Royal Mail is one such company that must deal with these shortages. Royal Mail are trying their very best to deal with staff shortages and get customers their packages.
Kind Regards
Customer Service Team

Rated 5 out of 5 stars

On time delivery

On time delivery - thank you!

January 3, 2022
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Reply from logixxpharma.com

Dear Customer

Thank you for you kind review.

Regards

Customer Service

Rated 4 out of 5 stars

Impressive fast delivery

Impressive fast delivery. Package arrived securely as always. Only downside is the products are a little pricy

December 3, 2021
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Reply from logixxpharma.com

Dear Customer
Thank you for your kind rating, we really sorry you deducted a star due to the cost. We know that the price seem high but we have to ensure that the product is clinically proven.

Rated 5 out of 5 stars

Be careful ordering from Mexico...

I wish to give 5 stars but it's been 13 days and still I didn't receive my supplements order: LGX16275. I paid extra for faster delivery with UPS which was supposed to take 2-4 days. UPS send me an email on 12th that package is going to arrive on 16th. Well it's 22nd and nobody even bothered to contact me. Disappointing

Update: I raised the issue with UPS and Logixxpharma. Apparently all this time my package was sitting in the customs. Unfortunately with Mexican bureaucratic system; from the customs they wanted me to obtain some permits, do the testing and pay high $. And still it wouldn't guarantee if I would get undamaged package to my hands. It's just a supplement!!!

I have got very quick response from Logixxpharma and full refund. I know the effectiveness of the product that they are offering. Logixxpharma definitely deserve 5 stars for the customer service and the product. It's just a shame that Mexican authorities are abusing their power.

November 23, 2021
Unprompted review
Rated 1 out of 5 stars

DHL shipping frustrating!

The only thing I didn’t like at all was the DHL shipping, I had to go to the Airport cargo 100km away from my address to pick up the package. Filled up the car with petrol which cost me more money and went there to do all the procedures at the customs and cargo. DHL didn’t want to deliver the package to my address which was very frustrating and I don’t think I would like to order more from you if this happens again!

September 3, 2021
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Reply from logixxpharma.com

Dear Customer

We are really sorry that DHL Service was so poor. We have taken this up with our Dhl Account Manager and they are investigating it.

We have ask for a full refund of you shipping fee as a gester of an apology for the prro service you received.

Regards
The LogixX Team

Rated 5 out of 5 stars

Proxeed and Proxeed plus.

I have used this company for a good while now. we use both proxeed and proxeed plus. Hopefully this will help us to conceive in the near future. The company is fast at replying to questions regarding their products. Thanks.

June 4, 2021
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Reply from logixxpharma.com

Dear Chris

We value all reviews so that we can get things right. Thank you for being a valued customer

Kind regards

LogixX Pharma

Rated 3 out of 5 stars

Really liked that they had a 'sale' on…

Really liked that they had a 'sale' on items with a shorter shelf life saving quite a bit of money compared to the full price. Just right for what we needed.

The website isn't that intuitive though and the World Pay section concerned me that it was a 'fake' website but I was wrong! It is correct and the transaction went through quickly.

Great delivery and item.

April 12, 2021
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Reply from logixxpharma.com

Dear Jodie
Thank you for your review, we are sorry that we did not get our normal five star rating from you. We will take your comments onboard and see if we can make some changes.

We always strive to get 5 star ratings from our customers

Regards

The LogixX team

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