Set up a recurring subscription on the sly, without being clear that it wasn't just $1.99 for a logo. Thankfully my bank caught this and stopped it, but utter scummy and scammy behaviour
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See what reviewers are saying
Very deceptive practices. Make sure you triple check subscription cancelations as they make it difficult and from what I can remember, I canceled the trial after my first logo. However realized 5... See more
Nahuel was exemplary with the customer service rendered. My query was dealt with so promptly - i almost choked when I saw the response filter through on email. I must say- the best customer service... See more
Really pleased with my logo and speed of access to it. Good selection of options, colours etc. I misunderstood the pricing and signed up for monthly subscription without realising. Customer services... See more
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Unwanted premium subscription
I purchased a logo for 1.99$ and was automatically billed a 35$ monthly subscription. This was not clear at all on the purchase page and I never used my membership. I only noticed after two months of billing. I have written to complain about this and request a reimbursement and have not heard back via email and via support on their website. Be careful when adding your card details. I was able to cancel my monthly fee, but can't remove my card details or delete my account.
Easy Creating, but watch the billing
Loved the ease of creating and downloading the logo. automatically billing a month subscription, while still inside the 7 day trial - not so much
Logo app provided me incredible logos
Logo app provided me incredible logos that are useful not just for myself but for my business.
Great app
Great app. Good prices. Do be aware that it is a subscription that you do have to cancel if you don’t want. I hadn’t realised and the company refunded me, they were polite and easy to deal with. 100% recommend
Just a great response.
I logged in for this service to just get the trial. Forgetting to cancel subscription. These people dont gain anything from me. I asked if I could get a $35.00 refund from the subscription I neglected to cancel. They obliged instantly. Thats professionalism folks!
Great app
Great app, great Logo, accidentally sign up for monthly subscription, but after contacting them, got refund promptly, highly recommended
Logo.com great service
The service. I was unable to use this as I had planned but the support group was helpful and responded immediately.
I cancelled my subscription and the…
I cancelled my subscription and the company is still charing me 3 months later. I had to go through my bank to keep issuing a refund. No a very credible company.
The subscription fee is not clear
The subscription fee is not clear, but the company are very good when it comes to refunds and cancelling unwanted subscriptions!
Predatory practices, tricks users into monthly plans
Designed a simple logo with an icon and text, paid 2$ to export it
A week later I get charged $35. The platform did not make it clear this was going to tie me into a monthly plan.
Customer service, from a customer error.
I was able to create my desired logo for my company, and in doing so I accidentally made a subscription purchase which was very promptly refunded to me.
Thank you Nahuel Valeije for your help in correcting and refunding my error.
5 star customer service.
Excellent service
Excellent service, built and received my logo immediately online. A lot of options to choose from.
The logo is easy to make a artful…
The logo is easy to make a artful professional style. The customer service team is wonderful.
Customer service
The CSR was incredible and resolved the issue quickly
Misleading Charges – Avoid This App
I signed up thinking it was a one-time $1.99 fee, but was instead charged $35 USD per month without clear disclosure. This is extremely deceptive.
When companies rely on misleading pricing to trap customers, it shows they don’t value trust. Be very careful before signing up — the true cost is hidden.
I’ve requested cancellation and a refund, but I’m very disappointed by this experience.
Customer service got back to me and…
Customer service got back to me and resolved an issue in a timely fashion. The logo is also good. Thank you, logo.app!
Refunds
The online assistant Nahuel, who was very cooperative & helpful, helped me with the refund process after I had been wrongfully billed for 4 months of subscription. He was quick in assisting me & the overall experience was excellent!
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