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Venda Online de equipamentos de biomassa
Apartado 002069 EC 4701-901 Braga - Portugal, 4701-901, Braga, Portugal
3.7
65 reviews
Hasn’t replied to negative reviews
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This store was the most efficient I have ever worked with. From online ordering, excellent followup communication and prompt delivery, there is nothing to be improved upon. Thank you for keeping our construction site on schedule.
Loja Climatiza's online facility was selected since they were one of the few retail outlets for Freepoint, an Italian brand, pellet burners in Portugal who were able to organise delivery.
Their price was competitive. Delivery took 2/3 weeks longer than anticipated, during which time Loja Climatiza could have taken the initiative to communicate delays more effectively.
The email announcing dispatch was a very pleasant surprise.
The other surprise was the carrier, Torrestir, sent the burner, weighing between 90/100 kgs, on a van with just a driver, and no hydraulic tail lift. There were other similar loads on board.
I helped the driver a/ unload a 40/50kg pallet in the way of my delivery b/ unload my burner c/ reload the package at a/!!
Should I not have been available it would seem likely no delivery would have been made.
Even then it was only delivered to the edge of the property, from where I had to organise assistance later in the day to bring it into the house, and its final position.
Be aware of this when buying online
Reply from Loja Climatiza
Thank you for your feedback, much appreciated.
I appreciate responsive and clear communication, my wood burner has been delivered on a specified day. Thank you
Great service from Isabel , had some difficulties with suppliers along the way and Isabel always came up with great alternatives. I would thoroughly recommend and say also their prices are very reasonable. Thank you
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