I bought the fur coat with a hood looks lovely but omg the fur coming off it so annoying caked everyone around me in it car etc don’t want to wear it again is this normal ? Delivery ok
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Review summary
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Reviews shaping this summary
I returned my item over 3 weeks ago! Took them 9 days to acknowledge it and said could be 10 working days from that email, still nothing!! Lola Rae and gianelle have such similar stuff, I also returne... See more
Absolute best online shop I’ve ever ordered from…ordered about 6 or 7 things and absolutely loved every one of them. Not the slightest issue with anything…fast and friendly customer service as well wh... See more
Company replied
Lola Rae are amazing! I have recommended Lola Rae to all my friends and family who have also bought some fabulous bits. For my trip to Ibiza I was extremely last minute and have some issues with E... See more
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3.1
Average
159 reviews
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Replied to 44% of negative reviews
Typically replies within 2 weeks
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I love their clothing
I love their clothing, fast delivery. I have used Lola for my last 3 years or holiday clothes shopping and I love all their items.
I can’t wait for more releases x
March 28, 2026
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your review ❤️
Loved my purchases so much
Loved my purchases so much, fast delivery and really good quality had lots of compliments. Thankyou ❤️
April 1, 2026
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your review ❤️
Amazing customer service updates
Just received my item I had been waiting to come back into stock. I had emailed them asking when it would be back in and they made sure to update me. Absolutely love it!
April 14, 2026
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your review ❤️ So glad you love your bits x
Great experience and great quality
I’ve have ordered twice from Lola Rae and loved both items that I received lovely compliments on! One dress I thought I wanted to return as I didn’t think it suited me but swayed by friends I kept it (glad I did) so I had emailed to request a return. Although I didn’t go through with the return their response via email was quick and lovely customer service. Great quality pieces too so will continue to order with them :)
April 14, 2026
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your lovely review ❤️
Very poor quality yet very expensive
Very poor quality yet very expensive. Returned item a month ago and still no refund. Ignoring my emails!!
March 17, 2026
Unprompted review
Reply from Lola Rae Fashion
Hey lovely, We’re really sorry to hear this, as this definitely doesn’t sound like the experience we aim to give our customers.
Just to clarify, all of our pieces are designed, fabric-sourced, and manufactured here in London to ensure the highest possible quality, so it’s disappointing to hear this feedback.
We’ve had a look into this but unfortunately can’t seem to find an order under this name, which may be why there’s been a delay in resolving things. If you could please email us at info@lolaraefashion.co.uk
with your order details, we’ll look into this for you as a priority and get it sorted ASAP.
We’d never ignore a customer intentionally and always aim to resolve any issues as quickly as possible 🤍
I purchased an outfit
I purchased an outfit, it took forever to come and then when it did come , unfortunately I didn’t like it. When I sent it back, i did not get my money back I only got store credit as they said that you don’t get a refund with sale items, I don’t feel as though this was made clear enough when you purchase, I’m very annoyed and really do not reccomend buying.
March 19, 2026
Unprompted review
Reply from Lola Rae Fashion
Hey Chloe,
We’re really sorry to hear you were disappointed with your order.
Just to clarify, we offer both next day delivery and standard delivery (3–5 working days), and as a UK-based brand, our aim is always to get orders to our customers as quickly as possible so this should never be a problem.
In regards to your return, all sale items are eligible for store credit only, which is clearly stated on our website as well as within our terms and conditions at checkout. We always try to make this as transparent as possible before purchase.
We completely understand this can be frustrating if it’s not what you were expecting, and we really appreciate the feedback 🤍
Unimpressed. Quality just not good enough for price.
Quality of the product was poor for the price. Unfinished stitching needed cutting. Not a great fit at all. Returns policy complicated. Have to send an e-mail first and they have to receive the return in 14 days. Also postage and packaging expensive. Overall, I won't be buying anything from them again. Very unimpressed. Clearly a big mark-up on the clothes, but the quality just isn't there.
March 11, 2026
Unprompted review
Reply from Lola Rae Fashion
We’re really sorry to hear you were disappointed with your order, as this isn’t the experience we aim to give.
All of our pieces are designed, fabric-sourced and manufactured here in London to ensure the highest possible quality, so it’s disappointing to hear this feedback. We do also carry out quality checks, however if there was ever an issue like stitching, we would always encourage customers to reach out so we can resolve this properly.
In terms of returns, our process is in place to ensure items are tracked and handled correctly, and full details are clearly outlined on our website prior to purchase. We always aim to keep this as straightforward and transparent as possible.
We are a small, family-run business, and while we always do our best to keep costs fair, things like postage and packaging reflect the reality of operating at a high standard within the UK.
If you’d like us to look into your order further, please email us at info@lolaraefashion.co.uk
with your details and we’ll be happy to review this for you 🤍
bought so many dresses from lola rae…
bought so many dresses from lola rae and i love them all the quality is unbelievable
February 11, 2026
Have been chasing a refund for three…
Have been chasing a refund for three weeks now. I had an email saying my items have been received, but I have not had the money back.
February 17, 2026
Unprompted review
Delivered efficiently and in good time
February 5, 2026
Awful quality overpriced clothes
Awful quality overpriced clothes. Straight from China,see through although I could return I had to receive a credit note. Unfortunately the clothes I ordered with the credit note were also awful quality. Better off using Shein
February 10, 2026
Unprompted review
Reply from Lola Rae Fashion
We’re genuinely sorry to read this and that you’ve felt disappointed with your purchases.
We would like to clarify that Lola Rae is a small, family-run UK brand. We design our collections in-house and manufacture in the UK, sourcing our fabrics ourselves and working closely with our production partners to maintain quality standards. We do not dropship or sell mass-produced items :(
We understand that personal preference plays a big part in fashion, and not every style will suit everyone. However, we take pride in the quality and finish of our garments, and this feedback does not reflect the experience of the vast majority of our customers.
Regarding returns, sale items are eligible for credit note in line with our terms and conditions at the time of purchase, which are clearly stated on our website. We apply this policy consistently and transparently.
We’re always open to constructive feedback and are more than happy to review any specific concerns directly via email.
I bought the fur coat with a hood looks…
I bought the fur coat with a hood looks lovely but omg the fur coming off it so annoying caked everyone around me in it car etc don’t want to wear it again is this normal ? Delivery ok
February 3, 2026
Unprompted review
Reply from Lola Rae Fashion
Hey Emma, Thank you for your review and for letting us know. We’re really sorry to hear this and appreciate you flagging it to us. Some light shedding can occasionally happen with faux fur, particularly when first worn, but this definitely isn’t something we’d want to leave unresolved. We’d love the opportunity to look into this properly and help. Please email us directly with your order number and we’ll be more than happy to assist and find a solution for you x
Really love my faux fur coat super warm…
Really love my faux fur coat super warm aswell and speedy delivery
January 26, 2026
Reply from Lola Rae Fashion
Thank you so much for your review we are so happy to hear you love your coat
I received no response for my feedback…
I received no response for my feedback and my concerns regarding the item I returned. Do not buy sale items as despite this being an online vendor and not being able to see the items prior to paying, you only get a credit note back! Appalling customer service.
January 26, 2026
Reply from Lola Rae Fashion
Hey, We’re really sorry to hear that you’ve felt disappointed with your experience and appreciate you taking the time to leave feedback.
We’re a small, family-run business and we aim to respond to all customer emails within 48 hours. If there’s been any delay in communication on this occasion, we sincerely apologise, that’s never our intention.
Regarding returns, items purchased from our final sale are eligible for a credit note only, as clearly outlined in our terms and conditions at checkout prior to purchase. We completely understand that this may not be the outcome you were hoping for, but this policy is in place and applied consistently across all sale orders.
We always want our customers to feel supported, so if you’d like us to look into your email or return further, please do reach out again via email info@lolaraefashion.co.uk and we’ll be more than happy to help where we can.
Bad communication and service
I placed an order with Lola Rae Fashion.
The tracking status has been stuck on “Data Received” since January 16.
I have contacted the company multiple times by email but have received no response. At this point, the order has still not been delivered.
Based on my experience, communication is very poor and delivery promises are not being met. I would advise others to be cautious when ordering
February 2, 2026
Unprompted review
Reply from Lola Rae Fashion
Hey, I have just had a little look into your order, We can confirm that the order was dispatched correctly from our end and handed over to the courier as expected. Unfortunately, the courier in the Netherlands failed to progress the delivery and the parcel became stuck in transit. As soon as this was confirmed, we processed a full refund for you last week and also emailed to let you know this had been done.
We always aim to support our customers as fairly and quickly as possible, especially in rare cases like this. While we ship worldwide daily without issue, we appreciate how frustrating it is when a courier lets a delivery down, and we’re very sorry this happened with your order :(
If you have any further questions, please don’t hesitate to reach out, we’re always happy to help.
Stay well clear
Based on my experience - stay well clear! I received faulty items from Lola Rae in November. Communication was extremely poor from the outset. It took weeks to receive replies, and I had to repeatedly chase for updates just to get basic responses.
I was explicitly told that if the items were confirmed as faulty, postage costs would be refunded. After approximately eight weeks, I eventually received a refund for the items themselves, but the postage costs were not refunded.
I emailed again regarding the missing postage refund, referencing what had already been stated to me, and received no reply. Despite multiple follow-ups, the issue remains unresolved.
The lack of responsiveness, failure to honour what was confirmed in writing, and the amount of time and effort required to obtain even a partial resolution were unacceptable.
February 2, 2026
Unprompted review
Oversized Knit Jumper Sand
I ordered the oversized knit jumper in colour sand. The quality is awful. The jumper shown in the picture advertised is not the jumper that is sold. For example, the neckline in the picture compared to real life are two completely different jumpers. The jumper looks really thick and heavy on the picture and its as thin as a piece of paper in real life. Would not recommend to buy and its false advertising. Not worth £40 at all.
To make matters worse, I emailed regarding a refund as there is no details about how to refund on the website, apart from emailing. I havent recieved a response and its now past the 14 day return window.
January 7, 2026
Reply from Lola Rae Fashion
Hey, We are really sorry to hear that you were disappointed with your jumper and that you felt it didn’t meet your expectations.
We do want to reassure you that this style has been one of our best-selling knitwear pieces, with hundreds sold, and we haven’t previously received feedback suggesting the quality or fit differed significantly from the product imagery. That said, we completely understand that everyone’s expectations can be different, and we’re genuinely sorry that it wasn’t what you hoped for.
In terms of returns, we’re also really sorry if you felt unclear on the process. Our returns are handled via email so we can assist customers personally, and we’d never intentionally ignore a return request. If your email hasn’t been responded to yet, that’s absolutely not the experience we want for our customers, and we apologise for any delay or frustration caused.
We’d really like the opportunity to look into this properly and help resolve it for you. Please feel free to email us again info@lolaraefashion.co.uk and we’ll make sure this is picked up as a priority.
Thank you again for your feedback, it’s always taken on board, and we truly appreciate you bringing this to our attention.
Reply from Lola Rae Fashion
Thank you so much for your review :)
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