The lady at Fulham Broadway station was so lovely and helpful. She helped me manage my login which allowed me to claim some points. Good advice about the products, which are always delicious.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lola’s cupcakes are simply fantastic. Although they cost slightly more than other similar products, every penny is worth it! My wife, my children and I absolutely adore them!
Service is brilliant and the cakes are delicious, anything I try from there it always tastes great, can never fault Lola’s
I ordered a cake for a milestone birthday. The staff was really helpful in giving advice on the flavour and size to choose and gave me a sample of a mini cupcake before I ordered the cake - the choco... See more
Company details
About Lola's - Fulham Broadway
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Fulham Road, SW6 1BW, London, England, United Kingdom
- 020 4634 6911
4.4
Excellent
20 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was my birthday on Friday the 3rd…
It was my birthday on Friday the 3rd and was very excited to go and get my bday cupcake as I was told I could go and collect one on the day and had my son with me.
Anyway I’ve arrived 6:20pm and I realise she was wrapping up but the cake was still out at the time so I approached her eagerly with a big smile ( he’ll today is my birthday and I’d love to get my cupcake) she was very stressed and not welcoming us at all and kept saying it’s closed it’s closed then offered me a basic vanilla cake when I asked for red velvet that saw on the table, she said we don’t have any and told me to come before 6 pm next time!
She really ruined the whole experience for us even my 10yrs old son said mama she didn’t even wish you happy birthday and had a negative energy!
I mean if she could do it she properly do it right or not do it at all.. anyway we ended up not eating the cupcake and throwing it away as didn’t feel good energy!
Thanks
Zeina
July 3, 2026
Reply from Lola's - Fulham Broadway
Hi Zeina,
Thanks for taking the time to leave your feedback.
I am very sorry to hear of your experience at our store. This doesn't reflect our usual high quality service here at Lolas and I can understand you disappointment when redeeming your birthday treat.
Please can you email us at hello@lolascupcakes.com as we would like to discuss this further with you.
Kind regards,
Shona
Delicious
Service is brilliant and the cakes are delicious, anything I try from there it always tastes great, can never fault Lola’s
June 25, 2026
The lady at Fulham Broadway station was…
The lady at Fulham Broadway station was so lovely and helpful.
She helped me manage my login which allowed me to claim some points.
Good advice about the products, which are always delicious.
June 28, 2026
always reliable
always reliable, affordable birthday cake and look exactly like the photo. Efficient customer service.
Cupcakes are a little too sweet but that's just my taste.
April 20, 2026
Great!
Great!
The service is excellent in Fulham broadway branch. The taste & presentation is perfectly brilliant.
May 12, 2026
Very cheerful member of staff
Very cheerful member of staff, helpful and informative.
Congratulations great cakes.
May 14, 2026
The staff member on site was lovely
The staff member on site was lovely, she was great with my daughter and gave her some stickers which my daughter loved! Really friendly
May 11, 2026
Lola’s cupcakes are simply fantastic
Lola’s cupcakes are simply fantastic. Although they cost slightly more than other similar products, every penny is worth it!
My wife, my children and I absolutely adore them!
May 4, 2026
Nice yummy cake
May 6, 2026
Great quality!
Lola’s Cupcakes are always delicious! Rich in flavour, great quality, and a lovely variety of flavours to choose from. Definitely a go-to for a sweet treat.
March 20, 2026
Delicious birthday cakes
I ordered a cake for a milestone birthday. The staff was really helpful in giving advice on the flavour and size to choose and gave me a sample of a mini cupcake before I ordered the cake - the chocolate pistachio kunafa cake. The birthday girl was thrilled with her cake. I then went back a couple of days later to pick up another cake for another birthday. Again everyone enjoyed the cake - this time the Eton mess.
February 28, 2026
Amazing service
Amazing service, take their time to listen to what you really want plus help you pick the best option. They don’t rush you because they have other customers waiting.
March 6, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.