I found it very straightforward to choose and order a cake online as lots of information and details were given. I picked up the cake on the day of the party and full storage instructions were given.... See more
Location
Switch locationWood Street 271, Bentalls Shopping Centre, KT1 1TP Kingston upon Thames, England, GB
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See what reviewers are saying
Another great bake from Lola”s. This time we went for the rainbow cake which was delicious as usual. I always order from Lola’s for family birthday celebrations. Easy to order, regular updates and ear... See more
Lola’s never disappoints this time we got a chocolate pistachio kunaffa cake a bit of a gamble - but trusted Lola delivered with flavours with a divine cream and soft sponge! Would recommend!
Order was for 70 vegan mini cupcakes but had to order boxes of 12 as per website order form. Email enquiries were replied in good time. Mini cupcake size is ok - no unfinished morsels as sometimes can... See more
Company details
About Lola's - Kingston Bentals Centre
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Wood Street 271, Bentalls Shopping Centre, KT1 1TP, Kingston upon Thames, England, United Kingdom
- 02045863633
4.7
Excellent
502 reviews
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Divine berry cake.
Ordered and picked up all ran smoothly.
Berry cake absolutely delicious and very well received.
January 4, 2026
Absolutely great experience ordering…
Absolutely great experience ordering and collecting the cake.
Cake was delicious and guests complimented a lot!
Superb. Thank you.
January 12, 2026
Beautiful and tasty.
We bought a cake for 14 people from Lola’s Cupcakes for my daughter’s baby shower and it was absolutely perfect. It looked beautiful and tasted even better — we had so many compliments from our guests. Everyone loved it! Highly recommended and would definitely order again.
December 30, 2025
Brilliant cake
Brilliant cake. Stunning to look at and perfect for a special occassion. Not only did it look great but it tasted amazing too. Well packaged for safe transport.
Online ordering was straight forward, communication good and puck up early and straight forward too.
December 29, 2025
Cake looked beautiful and it was…
Cake looked beautiful and it was delicious. Everyone loved it at my wife's surprise birthday party..
I can always depend on a Lola's cake to be a hit :)
January 5, 2026
Excellent reliable service and delicious cakes
Excellent reliable service. We ordered 2 birthday cakes, a week apart and they were both absolutely delicious.
December 21, 2025
I ordered both vegan & normal cup cakes…
I ordered both vegan & normal cup cakes & a birthday cake. They were all very yummy! It stayed fresh in the fridge for 7 - 8 days.
The service was good.
I will definitely recommend Lola's cakes.
December 26, 2025
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£15 delivery on a £30 cake
I had to pick up the cake in store otherwise it was £15 to be delivered, for a £30 cake, when I was in bearing in mind this is a perishable item and therefore it had to be delivered on a specific date. Lower delivery charges for would be better.
December 26, 2025
Reply from Lola's - Kingston Bentals Centre
Hello,
Thank you for taking the time to give us your feedback.
I am sorry that you find the delivery fee expensive.
All of our products are freshly baked and prepared at our bakery in London and are packaged and dispatched from here with our own inhouse delivery team.
We use our in house team of drivers for deliveries using our own fleet of mostly electrical refrigerated vans and we do try to keep costs as low as possible.
I hope this helps provide some clarification and if you would like to discuss further or if there is anything else we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Marta
Delicious bakes
Delicious bakes. Superb quality and all delivered in a lovely box. A family favourite 10/10.
December 16, 2025
Cake was super delicious specifically…
Cake was super delicious specifically Red velvet highly recommend
December 18, 2025
Lovely tasty cake
December 8, 2025
Lovely cake but abit of a weird experience with the sale teams on collection day!!!
The cake that we got from Lola’s Cupcake was incredible! We literally had people coming back from seconds the only reason why it got 4 stars because the lady that served the cake to my sister was questioning why we put a picture of our cat on the cake! Ask if this matted to her, like we have paid for the extra so does it really matter!! Next time I might just order the cake to the house.
December 3, 2025
Great cake
Great cake. From start to finish it was easy to order and get the cake delivered. A really great service
December 3, 2025
Unprompted review
The cake was tasty and colourful and…
The cake was tasty and colourful and all who came to my birthday like the cake and it waa well made .I really appreciate your work and I will recommend my friends to use Lola in the near future
November 24, 2025
The cake was amazing
The cake was amazing. It was the vegan and gluten free one and everyone loved it. I would only recommend that it is made clear on the website that the cake needs to be in the fridge until serving as I was unaware and luckily managed to fit it in the fridge as we picked it the day before the party
November 23, 2025
I feel that I was treated unfairly.
I registered as a member last year. On November 13th this year, I went to the Kingston store to collect my birthday cake, but the staff rudely told me that because my spending over the past year was too low, I could only receive a single cupcake.
First, although my family bought cakes from your store more than once over the past year, I wasn’t the one who made the purchases, so my membership card wasn’t used and therefore no spending record appears.
Second, I showed the staff your official terms and conditions, which do not state that a certain spending amount is required to receive the birthday cake. However, she ignored me completely and insisted, in a very rude manner, that I could only choose one cupcake.
I feel that I was treated unfairly.
November 13, 2025
Reply from Lola's - Kingston Bentals Centre
Hello Daisy,
Thank you for taking your time to share this review.
We are very sorry to hear that you encountered issues with claiming your free birthday cake offer as part of our Love Club.
This offer is only running up until the end of the year and is exclusive to our founding members (joined in stores before February 2025) so this could have been the cause for how the store determined you were ineligible.
We are very sorry that communication with the store felt unfair on this matter and would love the chance to look further into this and see if you may have incorrectly been excluded so we can do our best to help make this right at this point in time.
If you could please email our team at hello@lolascupcakes.com with this information and confirm your Love Club account name and email we would be happy to investigate this to understand what could have occurred and what we can do to assist you.
Kind regards,
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