Excellent service of Brent cross shopping centre , always. I had to do the collection of birthday cake and it was a confusion abou H.B message, and the H.B message was missing, but the very polite an... See more
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Super easy to order online. And We’re very pleased with the cake, deco, size & taste was so yummy. Overall, everyone enjoyed & complimented. Also delivered outstanding customer service. I was able to... See more
Delicious cupcakes and made up for last time I bought them as they weren't nice. I really enjoyed the details on the Toy Story theme. My daughter loved it for her birthday, prefer the cupcake idea tha... See more
I ordered the White Fruity and Floral Cake with red velvet sponge in the mini tall size, easily enough for 15-16 people It looked phenomenal and tasted sooo good. Everyone loved it
Company details
About Lola's - Lola's Brent Cross
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Shopping Centre, Upper Mall, NW4 3FP, Hendon, United Kingdom
- +44203 318 6453
4.5
Excellent
805 reviews
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Their customer service is great
Their customer service is great, we had called Brent Cross location prior to placing the order and staff member was so helpful.
July 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The cupcake was bought late in the…
The cupcake was bought late in the evening and tasted a bit old.
July 31, 2026
Reply from Lola's - Lola's Brent Cross
Hello,
Thank you for taking the time to give your feedback and I am sorry for the disappointment experienced on this occasion.
I can assure you all items available to purchase from our stores are delivered fresh every morning. Your feedback will be noted for our teams to review.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
My wife placed order from Lola’s Brent…
My wife placed order from Lola’s Brent Cross Branch.
The cakes were delicious and all enjoyed.
July 27, 2026
Golden Wedding Anniversary
The large chocolate and raspberry cake was amazing
We were celebrating our Golden Wedding Anniversary with family
Everyone enjoyed the cake immensely
July 20, 2026
I am shocked & disappointed to see…
I am shocked & disappointed to see that the standards & quality of Lola’s have fallen dramatically.
I purchased a cake 🎂 that was not fresh I returned to the store at Brent Cross
I was given a replacement cake but have to say this was also disappointing the cakes themselves are not the same as they used to be in the past you could rely on having a delicious cake unfortunately there is minimal fruit & filling and are not at all flavour
Some .
July 20, 2026
Reply from Lola's - Lola's Brent Cross
Hello Gigi,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your recent experience didn’t meet your expectations.
All of our cakes are baked fresh daily, so we’re sorry to hear you were disappointed with both the freshness and the filling. Your feedback will been shared with our bakery for review.
If you'd like to discuss this any further, please email us at hello@lolascupcakes.com
Best wishes,
Reply from Lola's - Lola's Brent Cross
Hello,
Thank you for taking time to share your feedback.
We are truly sorry to hear that you felt your cupcakes were not fresh.
We are always working to ensure our products are of the highest quality.
I can see you were in touch with our customer service team and we will continue to look into this and discuss via email.
Best wishes,
Marta
The staff were helpful with…
The staff were helpful with ingredients. No samples for new products, which would make the experience even better and would most likely purchase more.
July 12, 2026
Friendly staff to help me get free…
Friendly staff to help me get free lolas cupcake birthday treat 🧁
July 15, 2026
Beautiful birthday cake which was…
Beautiful birthday cake which was delicious. Everyone loved it!
I got the smallest size (8 people) and was enough for everyone.
Thank you again !
July 7, 2026
The Wedding Cake of Pearls -Red Velvet…
The Wedding Cake of Pearls -Red Velvet was moist, tasty and fresh. Everyone loved it, happy enjoyed and said how delicious the cake was asking who made it. Soon you'll be getting new customer's.
The cake looked gorgeous exactly as we envisaged. Thank you very much.
July 13, 2026
The order was waiting for me to pick up…
The order was waiting for me to pick up in Brent Cross shopping Centre, customers service was good, lady showed me my order fully before realising it. But most importantly cake was amazing, I ordered raspberry lemon cake, it was creamy and fresh, you could taste lemon and raspberry flavours, and the cake part was moist and delicious, thank you Lola’s Cupcakes 🧁
July 11, 2026
Service was friendly and cake was…
Service was friendly and cake was DELICIOUS. I get the chocolate and raspberry one! Highly recommend :)
July 3, 2026
Beautiful
Beautiful, delicious cake. Would definitely purchase the cherry print Birthday cake again.
June 23, 2026
Exactly what we ordered
Exactly what we ordered, seamless, easy pickup, great service and a delicious vegan/ gluten free chocolate fudge cake that all enjoyed
June 22, 2026
My 71st birthday cake
Ordering was easy with a user friendly website. Delivery was on time and professional.
The cake itself was well made, the look and taste was magnificent.
I definitely recommend.
June 15, 2026
Unpleasant staff
Most of the Lola Staff at Brent Cross are not very pleasant. When asking about the choices, their responses are like we are bothering them. Not ideal. The cake slices seem to have reduced in quality. I will still give them another try.
June 18, 2026
Reply from Lola's - Lola's Brent Cross
Hello MzNizz,
Thank you for taking your time to share this feedback with us.
We are very sorry for the negative experience you had with the service at our Brent Cross store recently.
Attentive and friendly customer service is absolutely key for us and is the usual standard at our shops.
We have been sure to log these details directly with our stores team so that this can be best reviewed by our stores and area managers to improve on this experience for the future.
We thank you again for sharing this feedback as it is always critical for us to hear from our customers how we are doing and how we can improve to make every time that you shop with Lola's a positive experience.
If you would like to discuss your experience with our team any further we would recommend that you reach out to us directly at hello@lolascupcakes.com.
Kind regards,
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