Ordered birthday cake online to collect on my commute home. Staff in store were very helpful and cake was beautifully decorated and tasted great.
Location
Switch locationPraed Street, W2 London, England, GB
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See what reviewers are saying
The staff were really helpful and helped me sign up to the points system.
Beautiful cake with right essence of Dubai chocolate. Hoping to see hazelnut flavour as well 🙂
Great service great cake
Company details
About Lola's - Paddington
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Praed Street, W2, London, England, United Kingdom
4.1
Great
14 reviews
Asks customers to review
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Guaranteed decadence
Guaranteed deliciousness, always hits the spot just right. Very happy with service
May 11, 2026
The most amazing cupcakes ❤️
The knowledge and understanding you will get, the most amazing product….Every time xxx
May 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The ladies were rude and on the first…
The ladies were rude and on the first order didn’t ask if I had a loyalty account.
November 1, 2025
Reply from Lola's - Paddington
Hello Miemie,
Thank you for taking the time to leave this review.
I am sorry to hear that your experience in store was not how we would hope and I will pass this feedback on to ensure we can improve for the future.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
They replaced the chocolate cupcake I…
They replaced the chocolate cupcake I ordered with vanilla but I already had 2 vanilla ordered.
October 4, 2025
Reply from Lola's - Paddington
Hello Sydney,
Thank you for taking the time to leave this review.
I am sorry to hear about this and I will be in touch with you shortly to discuss this further.
Kind regards,
Chris
Excellent vegan cake
September 27, 2025
Beautiful cake with right essence of…
Beautiful cake with right essence of Dubai chocolate. Hoping to see hazelnut flavour as well 🙂
September 12, 2025
Helpful and accommodating
Lola’s Cake was very helpful and accommodating when I needed to change my delivery date. I couldn’t have the party on the originally planned day, and they were kind enough to reschedule it for the following week without any issues. Great service!
July 22, 2025
Great birthday cake
Ordered birthday cake online to collect on my commute home. Staff in store were very helpful and cake was beautifully decorated and tasted great.
May 1, 2025
The staff were really helpful and…
The staff were really helpful and helped me sign up to the points system.
April 23, 2025
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