The birthday cake for my son was absolutely beautiful and exceeded all my expectations! 🎂💙 It looked stunning, tasted delicious, and every little detail was made with so much care. My son was so ha... See more
Location
Switch locationSelborne Road, E17 7JR London, England, GB
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See what reviewers are saying
The cake( chocolate heaven) was indeed heavenly; it came beautifully and elegantly packed in a Lola cake box, in a Lola gift bag. The young lady at the Walthamstow Mall was pleasant, professional and... See more
the sponge was dry the small cup cake much better probably i should have gone for a vanilla sponge instead of chocolate one overall still a good cake.the sponge was left at room temperature for hours... See more
Company replied
Delicious, moist and extremely attractive cakes. This one was a princess cake for my 3 year old granddaughter. Last time I chose an extra large raspberry and lemoncake for my daughters 40th. Both time... See more
Company details
About Lola's - Walthamstow
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Selborne Road, E17 7JR, London, England, United Kingdom
4.8
Excellent
191 reviews
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Friendly staff
July 3, 2024
Beautiful ice cream cake
Excellent customer service and communication. The cake was fresh and beautiful which made the little one very happy !!!
July 1, 2024
It was great
It was great! The staff there were really nice and helpful and the cake was delicious.
June 2, 2024
Lola's were very helpful
Lola's were very helpful. I made a mistake with the order and they resolved it for me quickly without making as fuss.
June 5, 2024
I ordered cupcakes and a birthday cake
I ordered cupcakes and a birthday cake. The online process was quick and easy The cakes were good
May 17, 2024
Beautiful Cake
I ordered a cake for my daughter’s birthday at short notice (2days) after being let down elsewhere. They cake was ready for collection on time, customer service from the Walthamstow branch was great, the cake looked lovely and was thoroughly enjoyed by all
May 26, 2024
Unprompted review
The most beautiful taste your tastebuds will encounter!
One can NEVER go wrong with a Lola's cake! I ordered a rainbow birthday cake for my daughter and she was overjoyed! She is a huge Lola's fan and the cake gave her more reasons to love Lola's cakes! Thank you Lola for making my daughter's birthday memorable! If you are contemplating purchasing a cake, let my review be your confirmation!
May 11, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They forgot to give my husband the…
They forgot to give my husband the cupcakes when he initially picked up. Then they gave him a 7 candle when it was for a 8th birthday
April 16, 2024
Reply from Lola's - Walthamstow
Hello,
Thank you for taking time to share your review with us.
Thank you for bringing this to our attention. We apologize for the oversight and the mistake made with your order.
I cannot see any communication from you regarding this on our system. We do encourage customers to get in touch with us as in situations like this, so we can make things right and ensure this doesn't happen again in the future.
We appreciate your feedback and will strive to do better.
I will be in touch with you shortly to discuss this a little bit further.
I hope you have a good rest of your day.
Best wishes,
Marta
I ordered a very delicious chocolate…
I ordered a very delicious chocolate cake for my birthday and added my own decorations to it. Everybody enjoyed it.
April 21, 2024
Blueberry heavenly cupcake
Wow wow wow amazing cupcakes, especially the blueberry one. In the past I had a velvet cake for a birthday party and it was brilliant too. Also Lola's is part of Too Good To Good. Perfect.
May 7, 2024
Unprompted review
Great cake for kids birthday party!
We ordered a cake for my son's birthday party and it was delicious. Big enough to feed 25 kids and at least 10 adults (or more). Lots of compliments on the design and how moist and delicious it was. Communication on when it was ready for pick up. Originally had thought it was slightly on the pricey side, but given the quality of the cake and the number of people if fed, would highly recommend!
April 19, 2024
The chocolate heaven cake hit the spot
The cake( chocolate heaven) was indeed heavenly; it came beautifully and elegantly packed in a Lola cake box, in a Lola gift bag. The young lady at the Walthamstow Mall was pleasant, professional and kind. The cake contributed to my daughter enjoyuling her 18th birthday celebration. The whole family lost themselves in decent potions of he gorgeous cake. It was worth the price.
April 4, 2024
Magical
Easy to order, fantastic choices and multiple collection points. Delicious and gorgeous presentation delivered exactly as requested by friendly staff. Adults and kids were equally impressed!
April 16, 2024
My family loved the macaron cake
My family loved the macaron cake. Absolutely delicious!!
April 16, 2024
Bring back the flavours
The company can improve by bringing their old selection back which had the best flavours now the selection is just so basic and it is very unfair that you have gotten rid of the best flavours. (Cupcakes)
April 18, 2024
Reply from Lola's - Walthamstow
Hello,
Thank you for taking time to share your feedback with us.
Some of our flavours are only seasonal and are being brought back on specific occasions, and our product development team are constantly working on bringing new exciting flavours in.
We also do look into our statistics, and sadly, even if the flavours are really good, they don't always sell as well as we would have liked it, which can lead to them being discontinued.
I will be sure to pass all of your comments to the relevant departments to review and take into consideration in the future.
If you wish to discuss this any further, please do get in touch with us at hello@lolascupcakes.com
I hope you have a lovely rest of your day.
Best wishes,
Marta
Excellent
Excellent - quick and easy pick-up with good communication. The cake was absolutely beautiful and delicious, and I think it was good value, too.
March 11, 2024
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