The birthday cake for my son was absolutely beautiful and exceeded all my expectations! 🎂💙 It looked stunning, tasted delicious, and every little detail was made with so much care. My son was so ha... See more
Location
Switch locationSelborne Road, E17 7JR London, England, GB
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The cake( chocolate heaven) was indeed heavenly; it came beautifully and elegantly packed in a Lola cake box, in a Lola gift bag. The young lady at the Walthamstow Mall was pleasant, professional and... See more
the sponge was dry the small cup cake much better probably i should have gone for a vanilla sponge instead of chocolate one overall still a good cake.the sponge was left at room temperature for hours... See more
Company replied
Delicious, moist and extremely attractive cakes. This one was a princess cake for my 3 year old granddaughter. Last time I chose an extra large raspberry and lemoncake for my daughters 40th. Both time... See more
Company details
About Lola's - Walthamstow
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Selborne Road, E17 7JR, London, England, United Kingdom
4.8
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lola's - Walthamstow
Hi Katrina,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Went to collect my cupcakes which I'd…
Went to collect my cupcakes which I'd pre ordered a month ago for my nans 90th Birthday. When I checked the box, the cake were all mushed. When I asked the staff what happened, they had an attituded, and told me. "WHAT DO YOU WANT ME TO DO ABOUT IT".
In future, I'll will go to an independent bakery .
February 18, 2023
Reply from Lola's - Walthamstow
Hello Aimee,
Thank you for taking the time to give us your feedback.
I am very sorry for the disappointment caused on this occasion. This is definitely not as per our usual high level of service.
Your complaint has been logged and will be passed on to the store and area managers for review to ensure improvements to our service.
I will be in touch via email shortly to discuss further.
Kind regards,
Samina
Cake delicious
April 3, 2023
Great cakes 🍰 highly recommended tiny…
Great cakes 🍰 highly recommended tiny bit expensive but hey. I had ordered a raspberry chocolate one was amazing I ordered this cake twice.
March 26, 2023
Reply from Lola's - Walthamstow
Hi there,
Thanks for your feedback! Glad to hear you enjoyed the cake.
Please reach out on hello@lolascupcakes.com if you have any questions.
Kind regards,
From the initial order to collection
From the initial order to collection, it was a total pleasure. Discussing what I needed and when to collect was very easy, friendly and clear. The cake was totally delicious. Will definitely order again and totally recommend Lola's Cupcakes. Thank you.
March 14, 2023
The website was easy to navigate
The website was easy to navigate, with great pictures which helped with the decision and plenty of choices. The cake was ready well in advance which made it super convenient to collect.
March 11, 2023
The chocolate cake was very moist and…
The chocolate cake was very moist and the service was excellent
March 11, 2023
Cake was lovely and was there when I…
Cake was lovely and was there when I collected! Brilliant service by staff in the unit in Selborne Walk and on the phone.
February 28, 2023
Amazing vegan cake
Was the best chocolate cake vegan. Everyone was very surprised when I told them that is a vegan cake
March 1, 2023
They made the cake really t nice and…
They made the cake really t nice and tried their best to make sure the cake was how i visioned it to be
February 24, 2023
Reply from Lola's - Walthamstow
Hi Dasilva,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Cake was lovely moist and beautiful…
Cake was lovely moist and beautiful fruits, to sweet.
January 16, 2023
Reply from Lola's - Walthamstow
Hi Beryl,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Staff were quick and polite.
January 4, 2023
Staff were friendly and helpful
Staff were friendly and helpful; it was great to find a gluten free product ; the cake itself was absolutely delicious and the ordering process was so easy . Thank you
January 3, 2023
good cake sponge dry
the sponge was dry the small cup cake much better probably i should have gone for a vanilla sponge instead of chocolate one overall still a good cake.the sponge was left at room temperature for hours to settle the cake overpriced the sponge was way dry it is not to do with leaving it to settle chocolate sponges have cooked perfectly otherwise it will dry up
December 16, 2022
Reply from Lola's - Walthamstow
Hello Samir,
Thank you for taking the time to give us your feedback.
Your comments have been noted. We do ask that the cake is allowed to come up to room temperature for a few hours after collection as our cakes are kept chilled after they have been prepared. This is to allow the cake to soften and the cake will be consumed at its best.
Please feel free to get in touch via email on hello@lolascupcakes.com if there is anything else we can help with.
Kind regards,
Will definitely be ordering next year
December 30, 2022
Beautiful Christmas cake
My Lola's vegan Christmas cake was delicious as always, went down a treat.
December 24, 2022
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