Excellent mattress. Perfect for a side sleeper like me. Shoulder ache which was normal with old mattress has gone! Delivered as is should be, rather than rolled up which is not good. Delivery guys wer... See more
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The dreamiest mattress!!!! Perfect for life as new parents - we’ve never looked forward to bedtime so much - a guaranteed great night’s sleep! The fact that it arrives in such compact packaging is fan... See more
Company replied
We could not be happier with our new Lola mattress ! The cool hybrid is so different to our previous mattresses we’ve had over the years. It’s like sleeping on a cloud but still has some firmness in... See more
Company replied
Spent ages looking for a good mattress at a reasonable price - Then I came across Lola. Easy to order, Klarna to make my life easier too, got a call from the customer service team to confirm my order,... See more
Company replied
Company details
Written by the company
We’ve used decades of experience and turned it into a simpler way to shop for a new mattress. Whether you’re looking for medium or firm, there’s a Lola mattress made for your body, your sleep style, and your budget.
Contact info
2A Acomb Court Front St, YO24 3BJ, York, United Kingdom
- lola.customerservices@lolasleep.co.uk
- lolasleep.co.uk
4.6
Excellent
164 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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All went smoothly
All went smoothly. Mattress is very comfy and delivery went very well.
March 16, 2026
Unprompted review
Excellent delivery
2 lads were away within 2 minutes with all the packaging
Dellighted
December 19, 2025
Unprompted review
A very efficient company to deal with…
A very efficient company to deal with and very fast delivery . The Lola 1000 mattress is great.
December 13, 2025
Unprompted review
Wonderful quality mattress
Wonderful quality mattress, delivered with care by the guys who delivered it. Thanks
November 21, 2025
Unprompted review
Excellent service
Excellent service, amazing mattress. Perfect , exactly what I wanted👍
November 5, 2025
Unprompted review
I ordered an orthopaedic firm mattress
I ordered an orthopaedic firm mattress. Really pleased. Delivery was fantastic. Highly recommend.
August 29, 2025
Unprompted review
Great mattresses
Easy to use website great price delivery fantastic kept updated on delivery time with emails would recommend both lola and the delivery company
September 6, 2025
Unprompted review
Excellent service!!
Everything from selection to ordering to receiving went as it should have. Thank you
August 14, 2025
Unprompted review
Be warned if you decide to exchange a…
Be warned if you decide to exchange a mattress in our experience it doesn't happen. After three weeks we phoned them and they hadn't put the order in at their factory. We are still waiting. Appalling service.
August 1, 2025
Unprompted review
Reply from Lola Sleep
Hi Keithley,
We’re sorry for the delay with your exchange, which was due to an error in processing the order. This has now been resolved, and we’ve refunded the £60 exchange fee as a gesture of goodwill. Your exchange mattress is now at our 2-man delivery provider’s warehouse and will be delivered once you’re back from holiday.
We truly appreciate your patience and once again apologise for the initial delay.
Kind regards,
Customer Services
Lola Sleep
Purchased a Lola Cool Hybrid Mattress
Purchased a Lola Cool Hybrid Mattress.
It is very comfortable. Cool to the touch.
Happy with my purchase. Highly recommended
July 5, 2025
Unprompted review
Reply from Lola Sleep
Hi CustomerAA,
Thank you for your lovely review! We’re so pleased you’re enjoying your new mattress.
Here’s to sleeping well!
Kind regards,
Customer Services
Lola Sleep
Didn’t have to worry about anything
Didn’t have to worry about anything. I was kept well informed about my order from start to finish. Very good service. Thank you Lola.
July 1, 2025
Reply from Lola Sleep
Hi Dean,
Thank you! We’re so pleased you’re enjoying your new mattress and that the ordering process was easy.
Here’s to sleeping well!
Kind regards,
Customer Services
Lola Sleep
Communication has been terrible, the mattress even worse
Communication has been terrible, the first mattress arrived later than anticipated and unfortunately from night 1 we knew it was a terrible mattress to sleep on. After 30 nights we emailed a few times to try and change the mattress, nobody replied. I ended up calling and they were going to follow up with the manufacturers to see about a firmer mattress in super king. Nobody called me back so again I had to call them. Definitely avoid Lola Sleep for their lack of customer service and their worse quality mattresses. After 30 days the mattress is already sunk in.
June 27, 2025
Unprompted review
Reply from Lola Sleep
Hi Chennice,
We’re truly sorry for the frustration caused by your initial mattress and the delays in communication.
We’re glad we’ve now swapped this for a firmer version, and we hope it’s providing the comfort and support you were looking for from the start.
Your feedback is valuable in helping us improve, and we appreciate you giving us the chance to put things right. If there’s anything more we can do to assist, please don’t hesitate to get in touch directly.
Kind regards,
Customer Services
Lola Sleep
Product great just what I wanted
Product great just what I wanted. Delivery and collection service just great.
June 1, 2025
Unprompted review
Reply from Lola Sleep
Hi Christa,
Thank you for your 5* review! We’re so pleased you’re enjoying your new mattress and that you loved the delivery and collection service.
Here’s to sleeping well!
Kind regards,
Customer Services
Lola Sleep
Reply from Lola Sleep
Hi Alexia, Thank you for your lovely words! We’re so pleased you’re enjoying your new mattress.
Here’s to sleeping well!
Kind regards,
Customer Services
Lola Sleep
Really comfortable excellent quality
Great delivery driver's friendly and helpful the bed is really comfortable excellent quality it's been a great buy
May 4, 2025
Unprompted review
Reply from Lola Sleep
Hi Eric, Thank you for your 5* review!
We’re so pleased you’re enjoying your new mattress.
Here’s to sleeping well!
Kind regards,
Customer Services
Lola Sleep
Really good quality
Really good quality of the mattress and customer service.
We had some issues with the delivery and it took longer than expected to receive the matress. However, the customer team helped to coordinate a solution with the delivery provider.
May 3, 2025
Unprompted review
Reply from Lola Sleep
Hi Sara,
Thank you for your review and we're delighted that we got the issues resolved for you!
We’re so pleased you’re enjoying your new mattress.
Here’s to sleeping well!
Kind regards,
Customer Services
Lola Sleep
Order and later exchange for a firmer mattress
My previous order was not as firm as what I expected. Notwithstanding, the previous mattress was of good quality only that I needed something firmer. I contacted them for exchange to a firmer one which is the titan hybrid and that met my expectation. The only reason I am.giving 4 stars and not 5 stars is that customers are not initially made aware of the service fee for the exchange. Apart from this the mattress are of good quality and worth the price. Customer service is also superb with excellent communication.
May 2, 2025
Unprompted review
Good price for the product and very…
Good price for the product and very helpful staff with a quick response to my questions. Delivery was spot on and worked as it was advertised. All good.
April 11, 2025
Unprompted review
Excellent service
Excellent service, excellent quality. Would highly recommend.
March 22, 2025
Unprompted review
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