Lolekai Reviews 

41
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the top-notch quality of the clothing, beautiful patterns, and vibrant colors available. People also highlight the exceptionally fast, friendly, and helpful customer service team. Buyers note that purchases arrive smoothly and any order questions are addressed immediately. However, some customers also noted that sizing can sometimes be tricky, requiring exchanges or careful attention to measurements. Reviewers often mention that specific items can run long or require different sizes depending on personal fit. Nonetheless, buyers appreciate how quickly and efficiently the support staff resolves these exchange requests.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting gorgeous patterns, soft stretch materials,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the rapid and helpful... See more

Order

Users describe positive interactions with order processes, frequently praising quick support when handling... See more

Quality

Consumers find quality to be positive, highlighting the beautiful materials, soft and stretchy fabric, and... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer service agents reply within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So many great colours to choose from, and when the top arrived it was of very high quality. I needed to change the size, and experienced way above and beyond customer service when I contacted the sup... See more

Company replied

Rated 5 out of 5 stars

Judge a business by its actions when something goes wrong. Well I couldn't fault lolekai. Sent them an email explaining my issue and within hours I had an appologetic reply and offer of refund or repl... See more

Company replied

Rated 5 out of 5 stars

I ordered a size too big- no problem - I reached out and they got me my right size Rashguards in time for my trip to the Big Island- I liked the material so much I ordered a swim bra! When you get a c... See more

Company replied

Rated 5 out of 5 stars

The Lolekai customer service was about the best I have experienced with an online company. There was a mix up with the shipping address and they corrected it immediately so I didn’t have to wait long... See more

Company replied


Company details

  1. Swimwear Store

Written by the company

From the Hawaiian "lole" (clothes) and "kai" (the sea), Lolekai is a swimwear and activewear brand bringing zero-waste production practices to the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

41 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(41)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Customer Support

Amazing, super responsive customer service. The sizing didn’t work out and they offered a full refund or to swap out for the correct size. I would definitely recommend! Really cool prints too!

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with product and delivery

Placed an order 8 days before traveling and while I spoke with support, I was beginning to doubt the arrival of my goodies in time for my trip. I was wrong and I am so happy! I got leggings and a top and the fabric is beautifully soft and both items are very well made. Can't wait to try them in the ocean and I am sure I won't be disappointed.

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

The best customer experience ever!

I ordered 2 pairs of capri leggings and a long sleeved swim top and I received an email saying there was a concern with the colour shade - less of an espresso brown and more of a greyish brown. They refunded both pairs of leggings they shipped me AND they sent me a new pair of espresso brown leggings! Now I have 3 gorgeous sets of leggings! Fabulous clothing and super high quality!

October 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I reached out Lolekai to return 2 rashguards and a bikini bottom. They said they would send new sizes for everything and to keep what was shipped! I can’t believe it! I’m excited to receive the new items and I will still make use of the ones I have already. Also, customer service responded sooooo quickly to every email! 🩷

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Quality and…

⭐⭐⭐⭐⭐ Exceptional Quality and Outstanding Customer Service!

I couldn't be happier with my experience with Lolekai! The quality of their products, the beautiful materials, and the attention to detail are outstanding. I especially love my Chocolate High-Rise Leggings and beautiful long-sleeve rash guard top, which matches beautifully with my leggings.

When I needed to exchange a size Large for a Medium, the Lolekai team went above and beyond to help me. They arranged to have the Medium made for me completely free of charge and even told me I could keep the original pair without having to return them! The Medium is a much better fit, and I truly appreciate how easy, generous, and stress-free they made the entire process.

It's refreshing to find a company that genuinely cares about its customers and stands behind its products. Their communication was friendly, prompt, and thoughtful throughout the experience.

I highly recommend Lolekai to anyone looking for beautiful, quality activewear backed by exceptional customer service. They have earned my trust and a very enthusiastic five-star review!

Thank you, Lolekai, for treating your customers so wonderfully. You have a customer for life!

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer support

Amazing customer support. Rapid, prompt, and helpful response to an email inquiry. Went above and beyond to solve my request! Will definitely be a returning customer. 😊

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Warranty issue

I was really impressed about their commitment to warranty issues regarding their products. They responded quickly to my warranty issue and replaced my hiking poles.

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

I had such a positive experience with their customer support. There was an issue with the contact details on my order, which resulted in the package being sent to the wrong address, and they were incredibly proactive and helpful in trying to sort everything out.

Once I received the order, I realized I needed a different size, and they were just as helpful with that — very quick, efficient and accommodating.

What stood out most was how genuinely friendly and kind the communication was. It’s not something you come across that often, and I really appreciated it. Wishing Lolekai lots of success - they absolutely deserve it!

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome company!

I ordered a size too large in the rashguard and customer service was above and beyond! There are not many companies around like this anymore and I feel good about supporting them. The swim leggings and rashguard are high quality, soft, stretchy, and look good. I have a very short torso and I ordered my normal size of Large and it was way too long- down to mid thigh. I am 5’6”. Keep this in mind when ordering and make sure to look at the product measurements in the size guide. The leggings are the best and are good at reducing the appearance of cellulite. I already ordered another outfit for my scuba trip to Indonesia.

October 3, 2026
Unprompted review
Rated 5 out of 5 stars

The support team was truly the best i ever experienced

The support team was truly the friendliest I’ve ever experienced! The responses were super fast, and everyone was incredibly kind and helpful. The products were exactly what I had hoped for as well – the quality and craftsmanship were simply top-notch. I can definitely recommend this shop and would happily order from here again anytime!

October 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant customer service!

Absolutely brilliant customer service!

The person who helped me was amazing. When my order arrived, there was a slight fault with the design, so I contacted customer services by email. They replied within minutes and, without any hesitation, offered to replace my order or provide a full refund. You really can’t ask for better customer service than that!

The quality of the fabric is also amazing, and I wouldn’t hesitate to purchase another gym set from Lolekai.

They have a fantastic range of swimwear and gymwear, with some really unique and eye-catching designs that are definitely a little different from the usual.

I would highly recommend Lolekai!

September 29, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional in every way

Exceptional in every way! From ordering to product quality, communications, navigating returns and the most prompt customer service I have ever experienced!!

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

Although I ended up not wanting to keep…

Although I ended up not wanting to keep the product I purchased, yes, I still give 5 stars. We all know that ordering online is not like being in the physical store where we can feel and touch a product, and hence, may not be what we were looking for. But I have to say that Lolekai's customer service was above and beyond in not only easily enabling my refund, but also taking every effort to understand why I wanted to return the product, genuinely asking for feedback not just for show, but actually forwarding to the various business units responsible for improving. Additionally, they went on to make sure I was kept completely whole, with no regrets trying this direct order with an unfamiliar company. As a recommendation, I would not hesitate to give them a try.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Best customer support

I ordered a rash guard but it didn’t fit quite right and I forgot to return it until after the 30 day return policy had passed. I emailed anyway and heard back within 20 minutes with promise of a full refund or an offer to replace with a different size. The support team were absolutely lovely and super helpful throughout the entire process.

September 16, 2026
Unprompted review

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