I placed an order on October 3rd and my order STILL shows as processing. I ordered early enough to have plenty of time to receive it and my daughter has several days next week that she is supposed to... See more
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Ordered costume on October 9th that stated 5-7 business days for shipping. As of October 22nd, it’s still “processing” and hasn’t been shipped. I emailed customer service last week and got an automate... See more
This site is a SCAM!! Ordered my daughters costume on 10/4/2026 with the expectation that it would be processed within 2-5 business days and then shipping 5-7 business days as this was very clearly st... See more
I would not recommend ordering from this place. The clothing is not like advertised in the picture and they do not refund. I ordered a bow peep kids Halloween costume in September did not receive it u... See more
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23 reviews
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This has been an absolute horrible…
This has been an absolute horrible experience. I place an order for a Halloween costume for my daughter on 10/13. With a shipping of 5-7 business days. My order has been in 'processing' status since I placed the order. I have e-mailed the customer service option 3x already and have NOT received a response yet. Now I am scrambling to find a Halloween costume for my daughter. HORRIBLE!
October 22, 2026
Unprompted review
I placed my order with Lolli and Lace…
I placed my order with Lolli and Lace on 10/04 after being told that orders would be delivered within 5–7 days. When I followed up on 10/19, I received an automated AI response stating that they were busy with Halloween and unable to respond to messages. To make matters worse, my order had not even been processed yet!
I have been unable to get in touch with an actual person or get any real answers about my order. Halloween is right around the corner, and now I am left scrambling to find a last-minute costume for my daughter because I trusted this company to fulfill my order within the timeframe they provided.
It is completely unacceptable to take orders, provide an expected delivery timeframe, and then leave customers in the dark when those expectations aren't met. If you know you're too busy to fulfill orders in time or respond to customer inquiries, you should be upfront about it instead of leaving paying customers scrambling at the last minute.
Save yourself the stress and shop elsewhere. Based on my experience, I would not recommend this company. Very unprofessional, extremely frustrating, and a huge disappointment.
October 21, 2026
Unprompted review
⭐☆☆☆☆ Absolutely terrible customer…
⭐☆☆☆☆ Absolutely terrible customer service — avoid this company.
My experience with Lolli & Lace has been incredibly frustrating. I ordered a Halloween costume for my daughter on October 7, and getting a straightforward update about my order has been unnecessarily difficult. Customer support has been unresponsive, and I’ve had to repeatedly reach out just to try to find out what’s going on with an order I’ve already paid for.
Savannah’s handling of this situation has been especially disappointing. When you’re ordering a costume for a child for a specific holiday, communication and timely shipping are essential. Leaving a customer wondering whether their order will even arrive, with Halloween quickly approaching, is unacceptable.
The entire experience has left a terrible impression of this company. A business should not make customers chase them down for basic information about an order. I’ve wasted time worrying about whether my daughter will have a costume for Halloween when this should have been a simple purchase.
Poor communication, disappointing customer support, and a frustrating overall experience. I would not recommend this company based on my experience.
October 7, 2026
Unprompted review
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