I ordered a kitchen faucet from Lomazoo through bol.com, and it arrived right on time. After unpacking it, it was damaged. When I returned the faucet, I immediately received an email from Lomazo... See more
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See what reviewers are saying
Great delivery, very fast also and they delivered in my appartment (I live 3 high). Furthermore it’s a good quality for a good price!
The items we ordered from Lomazoo are good and sturdy. We only had a slight issue with delivery as the website showed available, but later we found it was out of stock and we had to cancel and re-orde... See more
Company replied
We ordered 2 mirrors to be delivered in Spain. There were some issues with the Spanish transport company. The Lomazoo team was very friendly and helpful and really did everything to help us. We receiv... See more
Company replied
Company details
Contact info
Daltonstraat 35, 3316 GD, Dordrecht, Netherlands
- 085-0044944
- support@lomazoo.com
- lomazoo.com
4.5
Excellent
1K reviews
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality of the mirror
Good quality of the mirror, but no indication on the mounting - being asymmetrical, difficult to measure the distance between the wholes and the borders, so we ended up with random placing on the wall, not really nice.
The delivery was terrible, got twice notification with wrong delivery date from the sender.
March 18, 2025
Unprompted review
Reply from LOMAZOO
Dear customer,
Thank you for your honest feedback. We're glad to hear you're satisfied with the quality of the mirror.
We’re sorry to hear that the installation was unclear due to the asymmetrical design, and that the delivery notifications caused confusion. That’s definitely not the experience we aim to offer.
We’ll pass your feedback on to our team to improve both the mounting instructions and delivery communication. If you need any assistance or have questions about the installation, feel free to reach out via support@lomazoo.com.
Best regards,
Team LOMAZOO
The article we bought
The article I bought was very fast at myhome
Good and. Nice quality
March 13, 2025
Unprompted review
Reply from LOMAZOO
Dear Dimitri,
Thank you for your review! We're happy to hear that the delivery was fast and that you're satisfied with the quality of the product.
We appreciate your feedback and hope to serve you again in the future.
Best regards,
Team LOMAZOO
Fast delivery- great customer service .
Fast delivery- great customer service .
Product quality vs price is good!!
March 13, 2025
Unprompted review
Reply from LOMAZOO
Dear Jorge,
Thank you for your kind words! We're glad to hear you were happy with the fast delivery, our customer service, and the value for money.
We appreciate your feedback and hope to see you again at LOMAZOO.
Best regards,
Team LOMAZOO
Still haven’t received any response on…
Still haven’t received any response on my complaints! Received damaged parts on the products
Plotseling is het heel stil vanaf de kant van Lomazoo, terwijl ze vooraf heel snel reageerden en vriendelijk waren/leken
March 11, 2025
Unprompted review
Reply from LOMAZOO
Beste Far,
Wat vervelend om te horen dat u beschadigde onderdelen heeft ontvangen en dat het daarna stil bleef van onze kant. Dat is absoluut niet de service die wij willen bieden, zeker niet nadat het contact aanvankelijk goed verliep. Onze excuses hiervoor.
We lossen dit graag netjes voor u op. Zou u contact met ons willen opnemen via support@lomazoo.com of telefonisch via 085 004 4944? Dan kijken we direct met u mee.
Met vriendelijke groet,
Team LOMAZOO
Package Tracking
Package was easy to track and was delivered by Royal Mail ParcelForce even though purchased and shipped from the Netherlands
March 17, 2025
Unprompted review
Reply from LOMAZOO
Dear Mrs. Sharo,
Thank you for your review. We're glad to hear that the tracking process was smooth and that your parcel was delivered reliably by Royal Mail / ParcelForce.
If you have any further questions or need assistance in the future, feel free to reach out.
Best regards,
Team LOMAZOO
Receive nothing
March 7, 2025
Unprompted review
unsatisfied
the box arrived damaged. The mirror was dirty. The finish was a little disappointing.
I do not recommend for this price
February 12, 2025
Unprompted review
Great quality
Fast delivery on Lomazoo’s end! Very great quality product!!
February 19, 2025
Unprompted review
Great price/quality and Customer Support
I ordered several items for our bathroom from Lomazoo and was very happy with price/quality. In some cases I had issues with late delivery or with refund, but the Customer Support got back to me within 48h as promised and resolved my problem swiftly - really appreciate it!
February 19, 2025
Unprompted review
Very quick delivery and top quality
Very quick delivery and top quality! Will buy again if need.
February 7, 2025
Unprompted review
Perfect
Fast delibery. Miror well protected. And great product . All was perfect
February 3, 2025
Unprompted review
Good service
The first sink I ordered was slightly damaged but you offered me to replace it as soon as I sent the first one back... everything went very quickly ! Thanks
February 8, 2025
Unprompted review
New Sink (metal Gun)
Bought a sink (metal gun) and we installed it to our full satisfaction, I found the installation instructions minimal, which could have been paid a little more attention. But nevertheless, the sink is fine! Price vs quality is good!
February 13, 2025
Unprompted review
indifferent and irresponsible customer service
I made the mistake of ordering from your site on January 17th. Unfortunately, one of my items did not arrive and every time I called I was told something different. Although it was said that it was finally shipped, when I called the nlpost company, they said that the cargo was not available. Send my product or refund my money, otherwise I will seek my rights everywhere. Do what is necessary immediately. My order number: 35829 Product not delivered: Orleans
January 17, 2025
Unprompted review
Reply from LOMAZOO
Thank you Chris!
Great company with the affordable…
Great company with the affordable prices and fast delivery! I ordered an organic mirror for the price twice less than in other companies and ut has been delivered the next day, even if it was after the Christmas.
December 28, 2024
Unprompted review
Reply from LOMAZOO
Dear Gulnara,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with the affordable price and fast delivery, even during the busy holiday period. It’s great to know you’re satisfied with your organic mirror.
We hope to serve you again in the future!
Best regards,
The LOMAZOO Team
Reply from LOMAZOO
Dear Ronald,
Thank you for your great feedback! We’re happy to hear you’re satisfied with the fast delivery, secure packaging, and the quality of the item.
We look forward to assisting you again in the future!
Best regards,
The LOMAZOO Team
Je n’ai pas été livré.
Je n’ai pas été livré.
The order was not delivered, no news, delivery tracking says « delivery time is beeing calculated » since 2 weeks…
December 10, 2024
Unprompted review
Beautiful product ( mirror )
Beautiful product ( mirror )
well packed
fast delivery
great price
December 3, 2024
Unprompted review
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