We hired a powered wheelchair for a month, my first experience with one. Everything was made smooth and painless. When the wheelchair developed a minor problem, it was replaced promptly. Delivery and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really brilliant service! I was injured and could not walk or stand bit had bought tickets months beforehand to attend a long looked forward festival - but these guys came to the rescue! They delivere... See more
Company replied
I can't recommend LEW enough. My daughter fractured her ankle 3 months ago. The crutches also caused ribcage inflammation which meant she was completely unable to walk. We used the wheelchair every si... See more
Excellent service from London Wheelchair Hire. Unlike other companies, they deliver the vehicles to private addresses with an exact delivery time, even on weekends. Everything worked perfectly. Sinc... See more
Company replied
Company details
Written by the company
Fast delivery of Wheelchairs and Mobility Scooters for hire in London
Contact info
91 Brendon Close, Harlington, UB3 5NH, Harlington, United Kingdom
- 020 7390 0690
- info@london-express-wheelchair-hire.com
- london-express-wheelchair-hire.com
4.7
Excellent
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible delivery service
Unfortunately would not use them again as the delivery experience was appalling. Wheelchair required over the Christmas period and book 2 hour morning slot - in both cases had to chase customer services to understand where the drivers were. There are other companies that offer the same service with better delivery - we will be going elsewhere next time.
December 31, 2018
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Mr Fleming,
Sorry that you encountered issues with our priority timed delivery/collection during the busy holiday season. This was due to the combined effect of high demand, system issues and staff errors. Since that time we have new staff and new systems in place which now ensure 100% reliability.
Kind regards
Eddie Manning
Managing Director
London Express Wheelchair Hire Ltd.
They saved our holiday with a folding wheelchair for Mom!
At the last minute my mom fell and injured herself. We thought we would have to cancel our long planned and special trip to London.
Thankfully we found that wheelchairs can be hired easily. One call and everything was arranged by Sharnie who was so helpful. Thanks :)
After a long journey the wheelchair was waiting for us at the hotel.
Definitely recommend this company.
November 3, 2018
Unprompted review
Efficient service but poor delivery and…
Efficient service but poor delivery and horrible customer service. Delivery guy left the wheelchair outside our door without ringing the bell even though we were in, anybody could"ve taken it. And when I called to let them know this had hapoened the lady was rude and actually said "do you want us to take the wheelchair back then since you don't want to deal with us" in anger. Imagine saying that to a disabled person. I said not to call back. Yet then she got the delivery guy to call me to yell at me for complaining!!
October 16, 2018
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Supriya,
Sorry that you have this opinion of our service. I have personally reviewed the circumstances and note that you hired from us 5 times in total. The review you left relates to the 4th time and prior to that, our delivery drivery was instructed on occassion by you or your family to leave the wheelchair in front of your flat door on an upper floor of the secure building. As always, we do call and text if there is no answer so on this occassion driver did as he had been instructed previously. I also note that susequently you hired from us again after the event to which you left the negative review.
Kind regards
Eddie Manning
Managing Director
London Express Wheelchair Hire Ltd.
5* service!
Such an excellent service. Wheelchair delivered 1 hour after ordering. Highly recommended.
August 14, 2018
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Toby,
Thanks. Glad that you were so pleased with our service.
Kind regards
Eddie
An excellent service
An excellent service. However, we ordered delivery at a specific time but the scooter was delivered before we arrived at the hotel. This was fine but paying extra for the service seemed a bit pointless
July 25, 2018
Unprompted review
Excellent service
Excellent service, thanks! highly recommend this company!
July 19, 2018
Unprompted review
Wow! Super service.
Wow! We needed a wheelchair urgently and they delivered it with 2 hours. It saved our day as the London sightseeing was too much for Mom. Although she can walk, it was the distance she couldn't cope with. We called this company and they were so helpful. The wheelchair was new and modern, so easy to use and most important, it was comfortable. Thank you so much! we will tell all our friends.
April 19, 2018
Unprompted review
This company was unbelievably helpful…
This company was unbelievably helpful and efficient. They gave me excellent personalised advice on the telephone and delivered the wheelchair next day, within a short window. They even rang up to let me know when they were 15 minutes away. They extended the rental period when necessary, and collection was hassle-free as well. I can't recommend them too highly and will definitely go back if I need help again.
April 18, 2018
Unprompted review
fantastic fast delivery and great…
fantastic fast delivery and great quality wheelchairs
April 17, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.