London Cask Traders Reviews 289

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the investment process clear and reassuring. Many highlight the excellent customer service, noting the team's responsiveness, support, and willingness to go the extra mile, especially for first-time investors. The company's events, including tastings and tours, are frequently mentioned as well-organized, insightful, and enjoyable, enhancing their understanding of whisky as both a product and an investment. However, some customers experienced issues with the follow-up service after a purchase, specifically regarding the delivery of welcome pack items and communication when trying to sell casks. A few other people also felt that the level of service and friendliness could drop if they were not immediately investing.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with their whisky investments... See more

Service

Users describe positive interactions with service, highlighting the professionalism, expertise, and... See more

Customer service

Clients share positive opinions on customer service, with many describing it as exemplary, impeccable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expect guidance on Cask selection by the sales agents and your asked what your investment requirements are whether they be short or long term. Seemless transaction and paperwork provided promptly. Reg... See more

Rated 5 out of 5 stars

Just enjoyed a trip to Volpecastello to gain an insight into the cask storage and bottling process. Meeting the team and seeing some of my Casks, all the while enjoying the overwhelming smell of w... See more

Company replied

Rated 5 out of 5 stars

Having attended a few events - the London Cask Traders team always make you feel welcome and know you personally. Their events are well organised and managed plus hosts are not just entertaining but a... See more

Rated 5 out of 5 stars

I have purchased 2 casks through London Cask Traders which are now safely stored at Volpe and Castello and gaining value as they mature. The company made the process easy and I'm very happy with the... See more


Company details

  1. Alcoholic Beverage Wholesaler

Written by the company

At London Cask Traders we source and supply whisky casks to investors looking to secure their capital and make healthy long term gains on their savings. We cater for everybody, including those looking to source a small cask for their grandchildren, couples and families looking to secure their nest egg with a range of high value casks, and also high-net-worth investors looking to spend £1m+ on some of the rarest, most exclusive casks on earth. Whisky has been proven to be one of the best performing assets, with the market showing exponential growth over the past decade. We ensure your cask investing journey is smooth and streamlined, so we manage the whole process for you, including sourcing your cask, arranging storage in a HMRC approved warehouse, delivering your ownership documents, ensuring your cask matures optimally and helping you achieve your profits once it is time to sell your cask.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

289 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Good experience

After completing my first whiskey cask with London Cask Traders in 2022 I’ve recently purchased my second cask to add to my portfolio.
Not having invested before in the whiskey business I was a little worried at first but the professional advice given soon put my mind at ease, especially when Alice Allen made sure I had all the relevant documents and certificates.
Big thanks to everyone at London Cask Traders.

October 10, 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Rob,

Thank you for leaving such a nice review! I'm pleased you've had such a great experience with us, I'll be sure to pass your kind words onto Alice.

Thanks for coming onboard with London Cask Traders - we look forward to seeing you at one of our company events soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Very happy with the advice and…

Very happy with the advice and continued service from London cask traders. Our portfolio manager Billy, keeps us up to date regularly with developments in the whisky trade and information on investments and is always on hand to answer any questions that we may have.

October 10, 2024
Unprompted review
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Reply from London Cask Traders

Hi Tom,

Thank you for leaving such a nice review! I'm pleased you've had such a great experience with us, I'll be sure to pass your kind words onto Billy.

Thanks for coming onboard with London Cask Traders - we look forward to seeing you at one of our company events soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Top rate service!

Great service as an investor good and relevant information shared in a timely way and a great relationship with their clients. Thank you

October 10, 2024
Unprompted review
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Reply from London Cask Traders

Hi Conrad,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Professional Company

Professional and knowledgeable team. Regular contact made but not too regular, so feel like they are still invested in providing a personal service

October 9, 2024
Unprompted review
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Reply from London Cask Traders

Hi Dale,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

London Cask have been great from the…

London Cask have been great from the start. Extremely knowledgable and there every step of the way in your whisky investment journey.

October 9, 2024
Unprompted review
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Reply from London Cask Traders

Hi Warren,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

I was a little concerned to start

I was a little concerned to start, but they soon disappeared after talking with the team and was always updated about the future of my cask.

October 9, 2024
Unprompted review
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Reply from London Cask Traders

Hi Geoff,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Review of London Cask Traders

A very simple interaction and process being advised of the steps as the purchase was secured.Very knowledgeable staff with recommendations to suit every buyer.

October 21, 2023
Unprompted review
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Reply from London Cask Traders

Hi Christopher,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Amazing team!!

Great customer service from start to finish.
Process clearly explained
No pressure
Exit strategies very ckear

March 22, 2024
Unprompted review
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Reply from London Cask Traders

Hi Tim,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Good Website

Very welcoming and easy to use. Has all the info I need.

October 8, 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Roseanne,

First of all thank you for coming on board with London Cask Traders, secondly thank you for such a great review, I'm pleased you've had a 5* experience!

I'll hopefully see you at one of our whisky tasting events or distillery tours soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Great whiskey investment firm

Informative initial consultation. Clear advice and support through the buying process. Whiskey held in secure government facility and Insured. Regular social events and easily contactable. Wide range of whiskey cask options. Good payment methods available like AMEX.

October 8, 2024
Unprompted review
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Reply from London Cask Traders

Hi Kiran,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope have had a great weekend, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Professional Customer Focused Service at LCT

This company is about its clients. I dealt with Mike Hogan for my first time investment, and I have to say, what a salesman! He was informative and passionate about Whisky, he was clear about the company ethos and what they strive to do for you and above all, I felt safe and secure from the off. Customer service cant be faulted. The process was clear, well thought out and in the end I even upped my investment. I look forward to dealing with Mike and the team for many years to come.

If your looking for whisky investments, look no further than London Cask Traders.

October 7, 2024
Unprompted review
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Reply from London Cask Traders

Hi Ryan,

Thank you for leaving such a nice review! I'm pleased you've had such a great experience with us, I'll be sure to pass your kind words onto Mike.

Thanks for coming onboard with London Cask Traders - we look forward to seeing you at one of our company events soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Andrew Parker

This is a massive thank you to Andrew Parker and London Cask Traders. Andrew is a wonderful person who does his utmost best for the clients, if you’re considering investing in London Cask Traders please contact Andrew and he’ll help and give a honest opinion on how to proceed. Thank you to Andrew and the Team for all your hard work and support really appreciate it. Would give 100 stars.

September 27, 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Robert,

Thank you for leaving such a nice review! I'm pleased you've had such a great experience with us, I'll be sure to pass your kind words onto Andrew.

Thanks for coming onboard with London Cask Traders - we look forward to seeing you at one of our company events soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

First time investor

As a first time investor everyone who I talked to in London Cask Traders was very kind and clear.
They were very patient with all my questions and follow ups, which made the experience smooth and also comfortable which is much appreciated.
James, Avi, Alice and Abbie provided me with a very nice and professional service!

September 19, 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Valeria,

Thank you for leaving such a nice review! I'm pleased you've had such a great experience with us, I'll be sure to pass your kind words onto James, Avi, Alice & Abbie.

Thanks for coming onboard with London Cask Traders - we look forward to seeing you at one of our company events soon!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Uncomplicated

Great company to deal with everything was made so easy and uncomplicated. Will use them again in the future.

August 5, 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Grant,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope you have a great week, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

The transaction went smoothly

The transaction went smoothly, with everything explained in detail, giving me confidence in the product and LCT.
I wouldn't hesitate in recommening LCT

July 11, 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi Martin,

Thank you for your kind words! I'm happy you've had a good experience with us - reviews like this mean a lot to us.

I hope you have a great week, we have multiple company events in the pipeline so I hope to see you at one of them in the near future!

Many thanks,
Mark Biss, Founder & CEO

Rated 5 out of 5 stars

Happy Investor

My broker is Rick. Very friendly, not a trace of any hard sell, and a sound knowledge of quality whiskeys. I am excited about my investment, which was easy to do and has been guided throughout by Rick. I've just sent this message to him,
"
I will spread the word. Thank you for guiding me through my first purchase. I have it in mind to buy three more next year, three the year after, then if, as you predicted, on my third year sell one of my first casks. I will buy more with those profits, and so on. I have transfered the full amount for my first three casks this afternoon. I like the sound of a tasting experience in London or Scotland, or both."
Happy and excited to be an investor.

July 23, 2024
Unprompted review
London Cask Traders logo

Reply from London Cask Traders

Hi David,

Thank you for leaving such a nice review! I'm pleased you've had a great experience with us - reviews like this mean a lot to us.

I hope you have a great week, we have multiple company events in the pipeline so I hope to see you at one of them in the future!

Many thanks,

Mark Biss, Founder & CEO

Rated 5 out of 5 stars

This investment is so worth a look.

I recently sold my house and decided I wanted to invest a proportion of my money for a long term project. My Mum saw an advert in the Metro initially and I emailed my interest. The service from London Cask Traders was very informative and insightful and thorough and after speaking to Rick, Mark and Billy, I have made my investment! The admin staff are so helpful and friendly and I am looking forward to seeing my investment grow for my future dreams and adventures.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

1st time investor of Scottish Malt Casks

I am a 1st time investor of Scottish Malt Whisky Casks ( for my family ) and was given LCT name from a worker at my local Distillery as I wasn't sure of where and how to purchase casks. My first point of call was Brian who was very friendly and efficient about explaining how the process works. Alice and the other ladies from the admin team all kept in touch at each stages to help with answering my questions and make sure all went smoothly.
My main concern was receiving each casks Delivery Order ( DO ) , as I had read that that is the main proof of cask ownership .
I had nothing to be concerned about as I received the transfer of the DO for each of my casks when they arrived at the HMRC Bonded Warehouse where i had set up my account for 10yr storage.
All in all very well run by LCT and takes a few month's for everything to be finalised.

Cheers 🥃

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Review of Service .

The company is easy to deal with . They are very efficient and their customer service is brilliant. This is important when doing business over seas . Forms arrive when they should. If having problems they are their to help. The last time I bought a cast was December 2023. The deal went through very smoothly . As a small investor this is important . will be doing business again.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

London Cask Traders went the extra mile…

London Cask Traders went the extra mile in helping me invest in whisky casks, even when I had a query regarding the location of my casks and also the ownership of the cask (confirming registration of the cask in my name) they responded to my questions and cleared up any issues I had.

June 12, 2024
Unprompted review

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