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2.9
2 reviews
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Ray has completely messed up two chairs that he recaned. I have never seen such poor workmanship. He has drilled large irregular holes in the back of the chairs. I have asked him to come and fix it, although I don't think he can. They are beyond repairing. I am very angry and upset. I have tried phoning and texting but no reply.
Job took months to complete despite promise of a quick turnaround (and I was also persuaded to make a full upfront payment), including many, many phone calls, messages and missed appointments. When my chair was at last returned, some of the work was not actually done well. Was told that this would be made good, but we went back to many many phone calls and text messages and missed appointments. Now the business owner just ignores my calls and messages (but did pick up once when I called from a different number - we made an appointment then he predictably never showed up).
I have been more than patient and even refused a part refund at an earlier point in the process given the story that the business owner was going through a bad personal time.
I do not believe a professional standard was met and this has been an extremely stressful experience.
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