London Drugs Reviews 

190
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were somewhat happy with their experience overall. People frequently praise the incredibly helpful staff and quality products, noting that employees across various departments are consistently very patient, kind, and professional during interactions. Consumers often mention receiving great support and expert guidance during their store visits, making transactions smooth and pleasant. Some reviewers were not happy with the customer service and pharmacy experiences encountered during their visits. Several consumers experienced frustratingly long wait times, unhelpful staff interactions, and disorganized account management processes. Additionally, a few patrons shared issues with damaged package items and unfriendly behavior from employees.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and consistently professional across various departments.... See more

Product

Customers had positive experiences with product, expressing appreciation for items like tasty cassava chips... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, reporting a mix of extremely helpful interactions... See more

Service

People report ambiguous experiences with service, as opinions on different departments vary widely. Some... See more

User experience

Reviewers mention ambiguous feedback about user experience. Consumers appreciate the helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't say enough good things about the support Dustin Sauter gave us as we organized our 50 year High School Reunion. Dustin connected us with one of the LD store staff (Niaz Ahmed ) to take photograp... See more

Rated 5 out of 5 stars

i purchased a new mac mini computer I was very impressed with the service I received. the technician was so helpful and patient with me. I highly recommend london Drugs. I purchased the comp... See more

Rated 5 out of 5 stars

It was an amazing experience eating Exotic Cassava chips. They were fresh and very tasty. After buying the first bag, I went back and bought 6 more bags as gifts for my clients.

Rated 5 out of 5 stars

Walked down an isle of the Quadra LD, I said hello to a staff member [ D ] and they gave me an authentic, warm smile and greeting in return. I asked her how long she'd been working that day.. 6 hrs... See more


Company details

  1. Pharmacy
  2. Cannabis store
  3. Online Pharmacy

Information provided by various external sources

London Drugs Ltd. is a Canadian retail store chain with headquarters in Richmond, British Columbia.


Contact info

3.3

Average

TrustScore 3.5 out of 5

190 reviews

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No history of asking for reviews

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3.3

All reviews

(190)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

I am pretty impressed!

I am pretty impressed! With A STRING of disappointing online experiences, recently, London Drugs has been a rare bright spot.

My amazon.com order was cancelled Aug. 30th. After hours of searching online and by phone, I had placed my order July 18th, after miraculously finding the item both at the US site and available for shipping to Canada. All seemed good.

I noticed the item “usually ships in 1-2 months”, so I was patiently waiting. But since this isn’t my first rodeo, I was not too surprised when I received the cancellation email on Aug. 30.

So, that day, I scrolled around the Internet, again, looking for my hard-to-find item. I found it at londondrugs.com.

I was very skeptical. It was on sale, and listed about $30 cheaper than Amazon.com (when you factor-in the exchange rate), plus a full $200 cheaper than the only seller on amazon.ca.

Can you believe this? It arrived Sep. 02...on Labour Day (via Canada Post).

Item was exactly as advertised, with no damage and, come to think of it, shipped in nice, professional packaging.

Terrific online shopping experience!

September 3, 2019
Unprompted review
Show reviews in all languages. (190 reviews)

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