London Energy Surveys LtdReviews 

54
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

EPC renewal required. Contacted London Energy Surveys in the morning and the EPC was promptly carried out. Great service at a good price - couldn’t ask for anything more.

Rated 5 out of 5 stars

Andrew provided a quick response to my initial enquiry. Price quoted for EPC certificate was very competitive. My property was seen the following day. He undertook the assessment as planned. Andrew is... See more

Rated 5 out of 5 stars

London Energy Surveys conducted a fire risk assessment for our building. They were very professional and provided very good advice on how to resolve outstanding issues. They were very helpful with... See more

Rated 5 out of 5 stars

I needed a Fire Risk Assessment at short notice as part of my property Sale. Andrew was Knowledgable, efficient and great value. He provided the report within 24 hours as promised and clearly noted an... See more

Company details

  1. Fire Protection Consultant
  2. Energy Equipment and Solutions
  3. Real Estate Surveyor

Written by the company

London Energy Surveys are an established, independent accredited Energy Performance Certificate (EPC) and Fire Risk Assessment company with a wealth of knowledge and experience, offering professional services at competitive prices. We hold public liability and indemnity insurance on all our services and are fully compliant with the latest and ever-changing legislation We cover Central & Greater London and all the Home Counties. Fire Risk Assessments HMO Fire Risk advice Commercial EPC's Domestic EPC's Floor Plans Fire Escape / Action Plans MEES advisors Being completely independent you can be assured that all our services are 100% unbiased as we will never try to up-sell any product to you. From the smallest residential and commercial units to the largest homes, offices, retail units, hotels and Healthcare facilities we can provide an effective professional services. We are highly competitive and the price we quote is the price you pay. We are proud to have gained a reputation for excellent customer service, positive feedback and returning customers that we first served when we first started trading back in 2008. We are always available to discuss any issues or answer any questions you have from the reports and will make suggestions on how you can achieve a more energy-efficient building reducing your carbon footprint and saving money or a safer building in relation to our fire risk services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(54)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EPC renewal

EPC renewal required. Contacted London Energy Surveys in the morning and the EPC was promptly carried out. Great service at a good price - couldn’t ask for anything more.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fire Risk Assessment - Excellent service and advice

London Energy Surveys conducted a fire risk assessment for our building. They were very professional and provided very good advice on how to resolve outstanding issues. They were very helpful with follow up questions for the remedial work which we weren't aware of.

I would highly recommend London Energy Surveys. A sensible price and an excellent level of service. It was a pleasure to deal with them.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

Prompt response. An efficient and professional response. Reasonable prices

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent firm, fast and efficient

I used this firm for my property rentals and found them to be really efficient, quick to respond and extremely helpful. Andrew visited the property shortly after I booked and produced the report the following day. A very professional business which I highly recommend.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

An excellent experience

I contacted LES by email one mroning and received a reply within a few hours. The inspection was scheduled for two days after my response and carried out quickly and promptly by Trevor, who was most helpful and efficient. I received the invoice the next day, paid it immediately and received an email showing the certificate and proof of its registration within a few hours. The whole process was quick and efficient, and cheaper than most other firms. Thank you Andrew and Trevor.

September 23, 2021
Unprompted review
London Energy Surveys Ltd logo

Reply from London Energy Surveys Ltd

Thank you for your review, customer satifaction is our number one priority.

Rated 5 out of 5 stars

Andrew from London Energy Surveys…

Andrew from London Energy Surveys completed my building Fire Risk Assessment so professionally and provided valuable recommendations to improve fire safety. They promised to deliver the report within 2 days and the report was already in my inbox early morning as promised. Andrew handled the entire process and the visit in such a friendly manner with passing lot of knowledge and provided genuine reasons for all recommendations. I certainly recommend London Energy Surveys Ltd

June 17, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I needed a FRA prior to a sale of a flat so it was great that Andrew was able to help us within a few days. Very efficient service and helpful recommendations, thank you for getting the report to me so quickly.
Would recommend.
Thank you

June 8, 2021
Unprompted review
London Energy Surveys Ltd logo

Reply from London Energy Surveys Ltd

Thank you for your review, customer satisfaction is important to us. Making recommendations and pointing out risks that may save a persons life in the event of a fire is our mission.

Once you have carried out the recommendations, please contact us so we can update your FRA.

If you need any further advice, please do not hesitate to contact us.

Andrew Peters

Rated 5 out of 5 stars

Property Sale FRA

I needed a Fire Risk Assessment at short notice as part of my property Sale. Andrew was Knowledgable, efficient and great value. He provided the report within 24 hours as promised and clearly noted any repairs required. Would highly recommend

June 6, 2021
Unprompted review
Rated 1 out of 5 stars

Didn't respond to an on-line request…

Didn't respond to an on-line request for an appointment - put me under pressure re house sale. Useless.

May 31, 2021
Unprompted review
London Energy Surveys Ltd logo

Reply from London Energy Surveys Ltd

London Energy Surveys has been providing EPC’s since their conception in 2008, as you can see from all the previous reviews, we are a 5* rated company.

You have given us a 1-star review not based on our services, as we did not actually carry out a survey on your property.

We have looked for your email enquiry and cannot find anything with your name on it.

Labelling us useless, for not responding to an email that we did not receive is a bit harsh.

If you did send us an email enquiry and you had not heard from us within a day you could have called us on our landline number or sent us another email. Please note, we have not had any other clients reports such issues.

We pride ourselves on our customer services, and always try to get back to customers the same day.

Rated 5 out of 5 stars

Excellent service.

The experience working with London Energy Surveys is incredible. The service provided by Mr. Andrew was excellent. We have been working with London Energy Surveys Ltd for the last two years and we highly recommend the company.

We needed to make an amendment to our plans, the response from London Energy Surveys Ltd was quick and accurate.

Andrew and London Energy Surveys Ltd,
Thank you for your great service and cooperation.

May 24, 2021
Unprompted review
London Energy Surveys Ltd logo

Reply from London Energy Surveys Ltd

Thank you your review, If you require any further assistance or advice, please do not hesitate to contact us.

I enjoy coming to your school, hopefully we will see you again next year

Andrew Peters (Director)

Rated 5 out of 5 stars

Great Service - Highly recommend!

Andrew & his team gave me great service in inspecting a property for me and issuing an EPC at extremely short notice and I was very happy with the entire experience. I would highly recommend this company

May 18, 2021
Unprompted review
Rated 5 out of 5 stars

Happy to recommend

Happy to recommend. Andrew has been so very resourceful, has worked with me to give independent and practical advice. Has been helpful to work with a company which is familiar with the different licences. LES provided a thorough written assessment within days, with recommendations and timescales. Rather than a one-off exercise, they review and update the assessment as the actions are completed. Will be working continuously with LES over the foreseeable future .
Strongly advise to stay away from companies who up sell.

March 29, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, quick to respond to make an appointment, and surveyor was friendly and efficient. Highly recommended.

February 18, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look