London Health Company Reviews 

851
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 266 reviews, reviewers had a great experience with this company. Customers consistently praise the clear and easy-to-follow instructions that guide them smoothly through the whole testing process from start to finish. Consumers also enjoy remarkably fast turnaround times, with many individuals getting their test results delivered successfully via email within just a couple of days. However, some people mentioned that extracting the required amount of blood with the provided lancet devices was very difficult, uncomfortable, and painful. A few other people also felt that the final laboratory information lacked sufficient detail or that response times were occasionally delayed without proper updates.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick delivery of test kits and... See more

Response time

Customers had ambiguous experiences with response time, with some reporting remarkably fast turnarounds and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers praising the quick delivery, clear... See more

Instructions

Users describe satisfaction with instructions, noting they are clear, specific, and easy to follow step by... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the kits are simple and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good company, did exactly what they said. Test results arrived in a few days. My only dislike is the posting, you can only post Mon to wed which I understand the reasoning but it was very difficult t... See more

Rated 4 out of 5 stars

Sent blood as described for ferritin and vit D - activated correctly. No results after waiting 3 working days. Disappointing poor service. And have sent email to correct email address. No one to... See more

Company replied

Rated 5 out of 5 stars

Speed. Accuracy, responsiveness, ease of adapted sampling (I got a hospital colleague to do a venepuncture*) and clear instructions (except the ones I ignored*). And you're cheaper and quicker than... See more

Rated 3 out of 5 stars

Wouldn’t use again honestly. They sent a very passive aggressive postcard within the pack regarding making sure you do the test right and examples of complaints they’ve had. Results are not interprete... See more


Company details

  1. Blood Testing Service
  2. Medical Laboratory

Written by the company

LHC Medical Lab is dedicated to helping you take charge of your health. Whether you want to improve your overall wellbeing, stay proactive about potential health concerns, or simply understand your body better, we’re here to guide you. Our goal is to make health monitoring simple and accessible through a wide selection of reliable, confidential blood tests and health checks designed to give you the answers you need. We offer a variety of easy-to-use home test kits, designed for convenience and privacy. Simply collect your blood sample at home using the kit provided, send it to our laboratory, and receive your results within 24 to 48 hours of sample arrival. Everything you need is included, making it a straightforward and discreet way to stay on top of your health with fast turnaround and trusted results.


Contact info

4.0

Great

TrustScore 4 out of 5

851 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(851)

257 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy With The Service

One of few companies that offer single ferritin tests and they are the cheapest. Arrived in post quickly. Came with clear instructions. Their communication is good. Answering my emails and notifying me of dispatch and receipt of test kit. The result came back 2 days after they'd received my blood sample.

Happy with the service.

July 6, 2026
Rated 5 out of 5 stars

Could not ask for more...

Clear instructions accompanied product
Sent sample for Hba1c on a Tuesday, received confirmation of arrival next day, result received on Friday. Could not ask for more although......for those who have not used the service before, be aware that you are asked to post the samples only on a Mon, Tue, or Wed.

July 28, 2026
Rated 5 out of 5 stars

Excellent Service

The test was easy to order, came within a couple of days, did the test on a Monday, if you follow the instructions, getting the blood out is ok. Got my results by Thursday, it’s probably quicker to do it this way than go to the GP. EXCELLENT.

July 28, 2026
Rated 1 out of 5 stars

Stupid amount of blood required from a…

Stupid amount of blood required from a finger prick, used all needles but could only get a few drops so couldn’t send it. Waste of money. And then wanted me to pay for it again with a tenner off
If you don’t bleed much from a finger prick I wouldn’t waste your money or time

August 7, 2026
Unprompted review
Rated 3 out of 5 stars

I have used LHC previously and was…

I have used LHC previously and was delighted with the service. During that cholesterol test I had no problem taking a blood sample, in fact I was amazed at how much blood came from just one attempt. However, I rather naively presumed the same would happen with this second order (which was 2-years after the first) but I was wrong. Consequently, I had to request a spare kit but oh my, what a palaver. We have exchanged 3 emails and I still do not yet have my replacement kit. I rang the number given only to be told to contact you via email or WhatsApp. Why oh why don't you give more precise information in your answerphone recording, i.e. please send us a photograph of your used kit to clearly show your ID or order number?

July 8, 2026
Rated 4 out of 5 stars

Good company

Good company, did exactly what they said. Test results arrived in a few days. My only dislike is the posting, you can only post Mon to wed which I understand the reasoning but it was very difficult to work with that time frame given my working hours and post office times.

July 15, 2026
Rated 5 out of 5 stars

Does what it says on tin. Excellent service.

The kit had everything needed but looked a bit too much at first. Set everything up and went to extract first but if blood from finger tip. Lancet worked great, nice blob of blood formed and scooped into tube. Then it started getting messy. My blood clotted so well that I needed to use another finger . Cue blood from the first finger staring to flow again. Ended up using all thee lancets supplied, so they knew what was needed. Blood collected I stuck a barcode on the tube, put tub in bag and managed to rip the sticker for that bag. Luckily they provided a third sticker, to be retained by the user, which I used instead. Photographed everything. Logged onto site and completed all the details that were mandatory plus most of the non mandatory ones. Popped the package to my local sorting office so the sample wasn't sat in a post box in the heat. Kit received Friday but waited till Monday to collect sample as stated in instructions i.e. only post back Mon, Tuesday, Wednesday. Posted about 2: pm Monday, recept acknowledged Tuesday 12:15, results emailed Thursday afternoon. All good. Worked perfectly. Would definitely use again.

July 15, 2026

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