I ordered 30ml of inspired by sauvage elixir and inspired by silver mountain water. The sauvage elixir smells horrible and way too heavy with spice. The only reason I have given 2 stars is that the si... See more
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This is absolutely the most lasting fragrances ive come across ! The postage so quick thankyou
I’ve been using this company for many years now, and I honestly don’t think I’ll ever switch to another brand. The quality is always consistent, the scents last long, and the price is very reasonable... See more
Company replied
Wow, just wow!!! I've purchased many perfumes from familiar companies you see on social media but nothing comes close to LPF. Perfume Factory is by far the closest you can get to the original.... See more
Company details
Information provided by various external sources
What we do is we use original ingredients (jasmine, vanilla, passion fruit, musk, saffron and many more) and we mix them in a way that they smell like the most famous fragrances from different brands such as: Armani Gucci Chanel Dolce & Gabbana Pa...
Contact info
4.3
Excellent
302 reviews
Hasn’t replied to negative reviews
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This is absolutely the most lasting…
This is absolutely the most lasting fragrances ive come across ! The postage so quick thankyou
April 29, 2026
Unprompted review
Very sickly and too strong
I ordered 30ml of inspired by sauvage elixir and inspired by silver mountain water. The sauvage elixir smells horrible and way too heavy with spice. The only reason I have given 2 stars is that the silver mountain water smelled moderately similar to the original, though it is ridiculously strong and sweet and makes me feel ill being near it. I reached out by email and haven’t received a response. I would be interested in getting a refund if possible.
February 24, 2026
Unprompted review
Good customer service
Good customer service and nice calm atmosphere, good prices
February 23, 2026
Unprompted review
This is my 2nd order- the first wasnt…
This is my 2nd order- the first wasnt delivered by the courier. And guess what....this one ended up being delivered to a pick up point miles from my house, when I had asked for delivery to my home address!
Two out of two pretty poor service.
Last time the company sent me a complimentary bottle to say sorry. I am NOT looking for a freebie I want a refund for something I haven't received and I am not able to collect from the pick up point, because unlike DHL and this company im busy at work doing my job right!!
Ive tried calling the MOBILE number listed for the company only for it to go straight through to a generic voicemail by the service provider.
Refund please!!
January 27, 2026
Unprompted review
So pleasantly surprised!
So pleasantly surprised! Used the “request a fragrance” service for a fragrance that I can’t get hold of here in the UK. Arrived today- it’s so perfect and I’ve already placed two more orders!
January 12, 2026
Unprompted review
The best in the game!
Wow, just wow!!!
I've purchased many perfumes from familiar companies you see on social media but nothing comes close to LPF.
Perfume Factory is by far the closest you can get to the original.
December 30, 2025
Unprompted review
I’ve been using this company for many…
I’ve been using this company for many years now, and I honestly don’t think I’ll ever switch to another brand. The quality is always consistent, the scents last long, and the price is very reasonable. They also have a wide variety of fragrances, and I’ve become genuinely passionate about many of them. Because of that, I’m not even interested in trying other perfumes. Highly recommended!
December 2, 2025
Unprompted review
Reply from London Perfume Factory
Thank you so much for your lovely review and for supporting us over the years — it really means a lot to us. We’re so glad you enjoy the quality, longevity, and variety of our fragrances. Your recommendation truly means everything to us!
Absolutely love this perfume
Absolutely love this perfume — long-lasting, elegant, and gets compliments all day. A new favourite
Thank you 👍👍👍
November 26, 2025
Unprompted review
The discontinued cologne they made for…
The discontinued cologne they made for me is spot on , delivery a bit longer than I thought but worth waiting for
November 22, 2025
Unprompted review
Reply from London Perfume Factory
Thank you for your review! We’re really glad to hear the discontinued fragrance hit the mark for you. We appreciate your patience with the delivery and we’re pleased it was worth the wait. Enjoy!
Not what it seems
I liked that this company could make a discontinued perfume for me. This cost £13.99 including postage which was reasonable.
I then had the choice of ordering either 2 x 100ml bottles for £60. Or 4 x 50 ml bottles for £65, both including free shipping.
I ordered 4 x 50ml as smaller bottles are easier to carry. However I only received 2 x 50ml bottles. So I’ve paid £79 in total so this has worked out quite expensive. I have emailed the company but had no response so far. Just be aware of this. I won’t be ordering again. I’m very disappointed
October 30, 2025
Unprompted review
Reply from London Perfume Factory
Hi Anne,
It appears that Trustpilot has removed your second review (the 4-star review) relating to your experience, as Trustpilot only allows one review per order.
I have outlined the timeline below so our customers can have a clear and transparent insight into what has happened.
I hope you’re well and enjoying your order.
This is what has happened below. I have reached out to you with an email.
"Wanted to reach out personally, as I was quite surprised to read that you believe that your emails were ignored. After reviewing our correspondence, it seems there may have been a misunderstanding, so I’d like to clarify the full timeline below for transparency.
28th October (13:52): You first emailed us about your order.
28th October (15:24): I tried to call you personally on 07506677048 to explain the situation and provide reassurance. I’ve attached proof of the attempted call — you may also find my number in your call history.
28th October (16:30): I then replied by email from contact@londonperfumefactory.co.uk — it’s possible that message ended up in your spam or junk folder. You can scroll down to see the email history below this email as a proof.
For your reference, here’s the content of that initial email:
" Hi Anne,
You’re absolutely right — your order was for 4 x 50ml bottles for £65.
We’ve sent out half of your order first so you can start enjoying the fragrances right away, and the remaining 2 x 50ml bottles will follow next week.
Thank you so much for your patience and understanding — we really appreciate it! "
31st October: You sent a follow-up email.
3rd November: Due to the weekend, on Monday, my colleague replied confirming that the second part of your order had been dispatched.
7th November: You received the remaining items.
Your order was part of our Phase 2 custom-made fragrance service, which is entirely bespoke. Because we were temporarily short of one key ingredient, we decided to send the first half of your order immediately so you could start enjoying it, and dispatched the remaining bottles as soon as production was completed.
I completely understand that waiting for the remaining items may have caused frustration, and I’m genuinely sorry for any inconvenience this delay caused. However, I do believe your review may not fully reflect the steps we took to communicate and complete your order.
At London Perfume Factory, our goal is always to provide exceptional service and truly unique, made-to-order fragrances — something we take great pride in. I’d be very grateful if you could consider updating your review to reflect your full experience, now that your order has been completed and you can see that we made several attempts to keep you informed throughout.
Thank you once again for your understanding and continued support.
Meh….
Meh….. can’t say I’m very impressed , wish I’d just bought the real thing . Scent also wears off fast.
October 10, 2025
Unprompted review
Reply from London Perfume Factory
Thank you for sharing your feedback. We’re genuinely sorry to hear that the fragrance didn’t meet your expectations.
We do offer a 100% money-back guarantee — if the fragrance is returned to us with at least 90% of the bottle remaining, we’re more than happy to issue a full refund.
Longevity can vary depending on the fragrance profile selected. Lighter, fresher scents naturally wear closer to the skin, while deeper, woody or spicy profiles tend to last longer. That said, all of our fragrances are formulated at 25% perfume oil concentration (Extrait de Parfum) and use high-quality perfume oils rich in active ingredients to ensure maximum performance.
Please feel free to get in touch with us directly if you’d like help with a return, refund, or selecting a fragrance better suited to your preferences — we’d be happy to help.
Amazing perfumes
Amazing perfumes, long lasting and so many options available! You get the chance to visit the shop in person or order online. LPF is all i wear now. Friends and family also love them too.
September 22, 2025
Unprompted review
Reply from London Perfume Factory
Thank you so much for the amazing review! We’re really happy to hear you love the longevity and variety of our fragrances. It means a lot to us that LPF is now your go-to, and even more that your friends and family enjoy them too. We truly appreciate your support!
Would recommend
I did write an extremely negative review based on my experience, however the company has since contacted me and offered refund and compensation. Admittedly it was months afterwards, but the communication was excellent and they ensured I was happy with how I was compensated. 🙂
April 16, 2025
Unprompted review
Reply from London Perfume Factory
Thank you for updating your review and for giving us the opportunity to put things right. We have to hold our hands up regarding the mistakes on your order and we fully acknowledge that your experience should have been better from the start.
While we regret that it took longer than it should have, we’re really pleased that our communication, refund, and compensation resolved the situation and left you satisfied in the end. Feedback like yours genuinely helps us improve our processes and customer experience going forward.
Thank you again for your understanding and for allowing us the chance to make things right.
Reply from London Perfume Factory
Thank you for your review! We’re really happy to hear you’re enjoying the perfume, we truly appreciate your support.
Would recommend
My perfume didn't arrive on time unfortunately, but I contacted LPF and they refunded me the postage cost which was great. It wasn't their fault, just slow mail around Christmas time. The perfume itself smells lovely and really close to the original. The recipient likes it. The only thing I would recommend was to use a slightly larger box for the perfume as it was stuck in there and was impossible to get out without ripping the box open.
December 19, 2024
Unprompted review
Reply from London Perfume Factory
Thank you for taking the time to share your experience. Unfortunately, sometimes things don’t go according to plan, but we’re always happy to step up and rectify the situation where we can.
We’re glad we could refund the postage and that the fragrance itself was enjoyed and well received. Thank you also for your helpful feedback regarding the packaging — we’ll certainly take this on board as we’re always looking to improve. We really appreciate your understanding and support.
Lady was very sweet helped me find a…
Lady was very sweet helped me find a specific scent I was looking for
The upselling of the fragrances was done well too
December 11, 2024
Unprompted review
Reply from London Perfume Factory
Thank you for your lovely feedback! We’re really pleased to hear our team member helped you find the scent you were looking for and that you felt the recommendations were helpful. We truly appreciate you taking the time to share your experience.
The best inspired by fragrance you will find!
I don't usually wear inspired-by fragrances; however, these are amazing. I have had multiple compliments around the office. I now wear them daily for work, and they last all day. It has saved me using my £150+ fragrance every day, but there is no difference in scent lasting. I will be using these now forever. Also, no 102 has a great kick to it! Thank you!
December 10, 2024
Unprompted review
Reply from London Perfume Factory
Thank you so much for such a great review! We’re really glad to hear the fragrances exceeded your expectations and that you’re getting compliments at work, that’s always the best feedback. It’s great to know they’re lasting all day and helping save your high-end bottles too. And yes, No.102 definitely has a kick! Thank you for your support, we truly appreciate it.
Not impressed one of the fragrences…
Not impressed one of the fragrences smells like bisto gravy! And i'm trying to get a return even that is not looking too promising?
October 14, 2024
Unprompted review
Reply from London Perfume Factory
Thank you for your feedback, and we’re sorry to hear that one of the fragrances wasn’t to your liking. Scent perception is very subjective, and unfortunately not every fragrance suits every nose.
We do offer a 100% money-back guarantee, provided the bottle is returned with at least 90% of the product remaining, and we’re always happy to assist with returns. In this case, we were unable to locate your order details, otherwise we would have reached out to you directly to resolve this.
If you could please contact us with your order number, we’ll make sure this is dealt with promptly and fairly. We’d really like the opportunity to put this right for you.
LPF Chelmsford
I’ve used LPF Chelmsford a couple of times now and the staff are always so lovely, today was Gyorgy and he was friendly and helpful. I love the perfumes here and am a definite convert
July 11, 2024
Unprompted review
Reply from London Perfume Factory
Thank you so much for your lovely review and for visiting our Chelmsford store! We’re really pleased to hear that our team always makes you feel welcome, and I’ll be sure to pass your kind words on to Gyorgy. It means a lot to know you love the fragrances and that you’re now a definite convert, we truly appreciate your support!
Reply from London Perfume Factory
Thank you so much! We really appreciate the recommendation 👍
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