London Victoria Groups Reviews 11

Abdullah helps me a lot and always gives feedback on time👍

Abdullah was very attentive and a great help!

Great experience with this real estate company. Malak was very helpful, professional, and made everything smooth and easy. Highly recommended.

I had a very positive experience with London Victoria Groups, and I would especially like to highlight the excellent service provided by Senior Property Manager Abdullah Legari.

When I had issues with my deposit refund after moving out, Abdullah responded to my queries promptly, communicated clearly throughout the process, and worked efficiently to resolve the matter fairly. He ensured the full deposit of £2,546.15 was refunded to me smoothly and without unnecessary delays.

His professionalism, responsiveness and attention to detail made the whole process stress-free. I highly recommend Abdullah and London Victoria Groups to anyone looking for a reliable property management service in London.

Really happy with the service from London Victoria Groups. They were super helpful with our utility bill registration and handled a nasty leak in the flat during our tenancy. We had a bent sink pipe that was pretty bad, but they managed to get someone over to fix it within an hour. Huge thanks to Abdullah in customer service for the prompt replies and making everything so smooth!

Abdullah is always incredibly prompt with his responses and an absolute pleasure to deal with. His friendly, professional, and consistently go above and beyond. I genuinely cannot fault LVG—they have an amazing team.

Excellent experience from start to finish. Everything was straightforward and handled efficiently. Communication was great throughout, and any concerns were dealt with promptly and professionally, always respecting my time. A reliable service that I’d happily use again. Highly recommend.

I was a tenant with the agency for 3.5 years. At the end of my tenancy, I was informed I have a standing balance of £1047 for the heating I was responsible for, despite of me paying my electricity and water bills monthly.
I was not set up by the agency with the electricity company as I never received a single bill, which I of course would have paid monthly rather than receiving an unpleasant surprise in the end. In addition, when I contacted the electricity company after finding out the bill, they said they don’t deal with the tenants directly. It is very important to note that I was unable to set up with them, as they repeatedly told me that they do not deal with the tenants directly. I asked Abdullah to grant me authority so I can sort the issue out but I didn’t receive a reply regarding this. I also requested that I’d like to pay in installments if possible, but they of course ignored this also.

Overall my communication with Jason and Abdullah was not great regarding this issue. My emails went if ignored for weeks and only after leaving a negative review online I started getting tens of WhatsApp messages from Abdullah. I escalated the issue to TDS, not them, which they are also untruthful about. The TDS found that I was responsible for the bill, which is not disputed by me, but I genuinely had no way of knowing about it paying it as I never got a single bill.

There were also issues at the check out report, where the items where clearly in the property but they tried to charge hundreds of pounds for these items. I requested to see the check out report and I didn’t receive any reply for this.

Just not a great service for a ‘premium property’ and would definitely not recommend dealing with them. They respond to the reviews to show them in a good light but honestly, I would just go to a different agency unless you want issues at your checkout.

After leaving this review, the agency reached out to me again and I had to tell them to stop messaging me.

abdullah is so nice, and he always ready to help.

Abdullah from the team has been very responsive and genuinely helpful in resolving my heating issue. Really appreciate his effort