Longbridge Financial, LLC (NMLS# 957935) Reviews 

1,320
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, knowledgeable, and genuinely helpful throughout the process. Many highlight exceptional customer service, with employees often going above and beyond to educate and guide them. Reviewers consistently experienced quick response times and clear explanations, making the overall user experience smooth and easy. However, some customers also noted issues with communication, mentioning mixed messages or a lack of clarity regarding loan terms. A few other people also felt that employees did not always act in their best interest, leading to a negative overall experience due to concerns about the service provided.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often highlighting the smooth, professional, and stress-free... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick responses and answers to... See more

User experience

Reviewers mention positive feedback about user experience, frequently describing the entire process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte Johnson helped me with getting my first release of credit with my Reverse Mortgage. She was kind, cheerful and patient with me while solving my problem. I recommend anyone needing help at... See more

Company replied

Rated 5 out of 5 stars

It was a long, dragged out process of 7 months. Yet, I'm five starring because Longbridge and my loan officer ...Jerry Auippa...stuck with me through some illogical **** caused by the appraiser tha... See more

Company replied

Rated 5 out of 5 stars

I'm writing this review to express my 8 for the service provided by my reverse mortgage loan officers : MELISSA TOFIGHI AND MEGAN WATTS. They went above and beyond, both professionals, knowle... See more

Company replied

Rated 5 out of 5 stars

Jason Margelefsky was amazing! He answered my questions and thoroughly explained everything in simple terms. He was quick to respond. He helped me feel confident that reverse mortgage was right for us... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. Our knowledgeable team is here to answer your questions, guide you through your options, and help you make an informed decision that supports your unique goals. To learn more, give us a call at 855-523-4326 or visit our website: longbridge-financial.com. NMLS# 957935. 61 South Paramus Road, Suite 500, Paramus, NJ, 07652. For licensing info, go to: www.nmlsconsumeraccess.org. For additional licensing/disclosures: longbridge-financial.com/licensing. For CA, NE, and TX consumers: For info about our privacy practices, please visit longbridge-financial.com/privacy. Company Licensing Information: AZ Mortgage Banker License #0930082; Licensed by the Dept of Financial Protection and Innovation under the CA Residential Mortgage Lending Act; Loans made or arranged pursuant to a CA Financing Law license; GA Mortgage Lender Licensee #44082; MA Mortgage Lender License # ML957935; Licensed by the NJ Dept of Banking & Insurance; Licensed Mortgage Banker-NYS Dept of Financial Services -in-state branch address 6161 South Park Avenue Room 2, Hamburg, NY 14075. Longbridge is a Licensed Mortgage Banker in the State of NY, but this site is not authorized by the NY State Department of Financial Services. No mortgage loan applications for properties located in the State of NY will be accepted through this site. RI Licensed Lender. Longbridge is an Equal Opportunity Lender. TX consumers: For state licensing info, please visit: https://longbridge-financial.com/licensing/texas-state-licensing-information/. This material has not been reviewed/approved by any gov agency. The company is not affiliated with/acting on behalf of any gov agency. For Reverse Mortgages: Charges such as an origination fee, mortgage insurance premiums, closing costs and/or servicing fees, if applicable, may be assessed and will be added to the loan balance. As long as you comply with the terms of the loan, you retain title until you sell or transfer the property, and, therefore, you are responsible for paying property taxes, insurance and maintenance. Failing to pay these amounts may cause the loan to become immediately due and/or subject the property to a tax lien, other encumbrance or foreclosure. The loan balance grows over time, and interest is added to that balance. Interest on a reverse mortgage is not deductible from your income tax until you repay all or part of the interest on the loan. Although the loan is non-recourse, at the maturity of the loan, the lender will have a claim against your property and you or your heirs may need to sell the property in order to repay the loan, or use other assets to repay the loan in order to retain the property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,320)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you John Young!

John Young was our reverse mortgage consultant and he was wonderful to work with. Responsive, patient and professional--he made the process as painless as possible for my in-laws and answered all of our questions and addressed all of our concerns.

June 25, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you for sharing your experience, Michael! We're thrilled to hear about your positive experience with John. His dedication to addressing concerns and making the process smooth reflects our commitment to excellent service.

Rated 5 out of 5 stars

Reverse Mortgage

Once I decided to get a reverse mortgage, I contacted Longbrudge Financial and was connected to Paloma Remington. Palima explained everything in an easy to understand way that answered any questions I had. The process was extremely smooth and unstressful. Paloma and Dina took care of everything and we closed quickly. Excellent company and employees. I would highly reccomend them to anyone looking into a reverse mortgage.

June 23, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so glad to hear that your experience was "extremely smooth" and easy to understand. Thank you for recommending Longbridge's services!

Rated 5 out of 5 stars

George Mentzelos

I recently secured a reverse mortgage from Longbridge Financial with George Mentzelos as my representative. The experience was a good one, and the transaction was handled in a professional and timely manner.

June 17, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that your experience was a good one! Thank you for acknowledging the professional and timely manner in which we handled your reverse mortgage.

Rated 5 out of 5 stars

It was truly a great experience

It was truly a great experience. Thank you!

June 16, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're thrilled to hear you had a great experience working with Longbridge. Thank you for sharing your positive feedback with us, Carrie!

Rated 5 out of 5 stars

Jerry was very helpful and informative

Jerry was very helpful and informative. He made sure we fully understood the procee and was very easy to work with.

June 17, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you for sharing your experience, Lynn! We strive to provide exceptional service, and it’s wonderful to know that you felt informed and supported throughout the process.

Rated 5 out of 5 stars

Thank You Longbridge

It was very easy to work with Jerry Aquippa the Longbridge loan officer and Ivette the loan processor. Felt like a partner rather than a borrower. Thank You Longbridge.

June 16, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that the loan process was easy and collaborative. It's great to know we made you feel like a partner!

Rated 5 out of 5 stars

everything went very smooth.but-it…

everything went very smooth.but-it would be nice ,when you tell the customer from the beginning,which paperwork he has to provide.easier to put the "package "together in one time communication.
best

May 1, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you for sharing your experience with us, we're glad everything went smoothly! We appreciate your feedback about how to ensure an efficient experience.

Rated 5 out of 5 stars

My Reverse Mortgage Loan Officer helped…

My Reverse Mortgage Loan Officer helped me navigate this process for my Mom on a fast-track due to my Mom's declining health.

The process was handled professionally and expeditiously.

June 16, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy we could assist you and your Mom during a challenging time. It's great to hear the reverse mortgage process was handled professionally and quickly. Thank you!

Rated 5 out of 5 stars

Great no pressure experience

After a couple of months of reviewing HECM choices, we decided to check out Longbridge Financial. After having a long conversation with Senior Loan Originator Melissa Tofighi, we decided to proceed. Melissa was with us all the way through the process patiently answering all of our questions and concerns. We never felt pressured at any time. We never felt like we were being steered in any particular direction. Melissa just gave us honest information on the process and left the decision making to us. She deserves FIVE GOLD STARS! Thanks, and ask for Melissa Tofighi if you choose Longbridge.

June 2, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you for sharing your experience with us! It's amazing to hear how the loan originator provided you with timely, honest information and gave you the space to make your own decision. We appreciate your kind words!

Rated 5 out of 5 stars

The professionalism and patience on and Kathy along…

The professionalism and patience along with knowledge were the most outstanding credentials Jane Hammond showed with her help. This process was made so much easier thanks to having such good people to work with. Also Dina Basicano.

June 11, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you, Ron and Kathy! We're thrilled to hear about your positive experience with our team. We strive to provide exceptional service, and it’s wonderful to know that their professionalism and support made a difference for you.

Rated 5 out of 5 stars

Really great job by everyone.

Start to finish we were completely informed and educated. Everybody made this process really easy.

June 6, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you, Wayne! We're thrilled to hear that you felt informed and supported throughout your experience. Making the process easy for our clients is our top priority. We appreciate your feedback!

Rated 5 out of 5 stars

Truly the best of the best...

Both of the people I worked directly with, James Goss & Karen Aldonna, were absolutely the best. They were easy to reach and they knew the process and were able to respond to my questions quickly. Thank you to both!

June 8, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're thrilled to hear that James and Karen provided you with such great support throughout the process. Thank you for sharing your experience with us!

Rated 1 out of 5 stars

Do not hire these money grubbers!

If there was a way to give negative stars, I would. I have been the Personal Representative of an estate for a friend who sadly, took out a reverse mortgage with these money-grubbers. They are virtually impossible to contact directly. You have to go through the same number. Wait times are interminable and you get a different person every time. READ THE FINE PRINT! They have written in all sorts of ways to suck money out of your account. DO NOT USE THEM!

June 7, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Hi Stephen, we take all feedback seriously and are investigating this matter internally.

Rated 5 out of 5 stars

I just applied for a reverse mortgage…

I just applied for a reverse mortgage with Rick McClure and the entire process couldn’t have been any easier. Rick calls me everyday to check and make sure I understand everything step of the process and Iam comfortable with everything. I would recommend him to anyone looking for an honest good agent. I now have peace of mind about my future and have a good friend.
Sincerely
Janet McGowan

April 1, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that the reverse mortgage process was easy for you. It means a lot to us that you felt supported and well-informed. We appreciate your recommendation and are glad you have peace of mind.

Rated 5 out of 5 stars

Sahar was my go to agent

Sahar was my go to agent, responding quickly to my questions, very professional, knowledgeable, and made me feel at ease when I grew impatient at times,

June 5, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a positive experience! We appreciate you acknowledging the agent's professionalism and quick responses. Thank you for your feedback.

Rated 5 out of 5 stars

A great experience with Longbridge Financial, LLC

I am happy to share my exceptional experience with Longbridge Financial LLC and their outstanding agent, Mark DeMicoli, in securing a reverse mortgage. From our initial conversation to the final closing, Mark demonstrated unparalleled professionalism, patience, and expertise. He took the time to thoroughly explain every aspect of the process, ensuring I felt informed and confident in my decisions.

Mark’s dedication to client satisfaction was evident in his prompt responses to my questions and his ability to simplify complex information. His guidance made what could have been an overwhelming process feel seamless and manageable. Thanks to Mark and the team at Longbridge Financial.

I wholeheartedly recommend Longbridge Financial and Mark DeMicoli to anyone considering a reverse mortgage. Their commitment to excellence and client care is truly commendable.

May 30, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a positive experience. We appreciate you sharing your experience and are glad that our team was able to simplify the process. Thank you for recommending us!

Rated 5 out of 5 stars

Jane Hammond of Longbridge Financial most professional and helpful

Although we decided not to pursue a reverse mortgage at this time we would like to complement Jane Hammond who assisted us during this process. She was most professional, personable, attentive and helpful. All information we requested was provided in a timely and accurate manner. If we decide to reconsider at a later time we would look forward to working with her again.

Dr. and Mrs. B

May 29, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you for sharing your experience with us! We're thrilled to hear that Jane provided excellent and attentive service throughout the process. We look forward to assisting you whenever you’re ready to explore your options in the future!

Rated 5 out of 5 stars

Not our first HECM but the best…

Not our first HECM but the best experience. Previously had dealings with AAG and FAR (now combined). Had good service from FAR with a previous application process and loan. We had superb, attentive, knowledgeable service from your agent Jerry Aiuppa making our decision to go with LB over FAR an easy one.

May 31, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a positive experience! We appreciate you choosing us and value your feedback regarding the attentive service you received.

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service, walked me step by step through the details of my reverse mortgage.

May 30, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We appreciate you sharing your positive experience. We're glad you found our service professional and helpful in explaining your reverse mortgage.

Rated 5 out of 5 stars

Borrower

Dictated from the car

I’m a financially oriented person and have never come across anyone representing any company who performed his responsibilities better than Ted Clarke. He not only carried out functions tonthe highest professional standards possible, but he was incredibly pleasant.

May 20, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We appreciate your kind words and high praise for Ted! It is amazing to hear that he held high professional standards and was pleasant to work with.

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