Lonvity Escapes Reviews 51

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Well organised by Sandra...Programme delivered what I needed...Hotel staff and my PT Medhi was 1st class...Highly recommended.

Rated 4 out of 5 stars

I've just spent a wonderful week in Furnas, Azores. The program was very well looked after by the nutritionist and great soul Sandra who took great care of me throughout the entire week and befor... See more

Rated 5 out of 5 stars

My partner and I booked a 7 day health retreat in Morocco with Longevity Escapes and the experience far surpassed our expectations! The hotel was amazing, and the staff were incredibly helpful.... See more

Rated 5 out of 5 stars

Totally lucked out by finding very last minute - and exceeded all my expectations Sandra did an excellent job planning my program I am now in the process of booking another one of her retreats If... See more

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4.5

Excellent

TrustScore 4.5 out of 5

51 reviews

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Rated 5 out of 5 stars

Strongly Recommend Longevity Escapes for a healthy reset

My partner and I booked a 7 day health retreat in Morocco with Longevity Escapes and the experience far surpassed our expectations!

The hotel was amazing, and the staff were incredibly helpful. Sandra - who had planned the trip for us from Longevity Escapes - was a dream. was super responsive and went out of her way to make sure we get the best rates, and that we are well taken care of at the hotel.

This trip was incredibly important for us - thanks to the program Sandra had put together, we were able to get back into a healthy routine after a few years of falling off the wagon, and we're still following the routine. We're feeling more energised, we're sleeping better and we're in better shape, thanks to the advice & recommendations Sandra had provided

This was our first time booking with Longevity Escapes, and we definitely plan on going back again.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great stay in Morocco

Was looking for a premium, preplaned and detox stay. The service perfectly matched my expectations. The advices, the accomadation, the follow-up and activities were great

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional owner and the additional fee you are paying is not worth

I was searching for wellness trips for my birthday and booked with them as I didn't know which of the 3 are best for me. While Sandra (the owner of the company) was helpful in making the selection, she could not keep her personal and professional life separate despite paying premium for booking through this company. The issues I faced were as follows:
- She was constantly bringing up her stress/life challenges, not feeling well, and having headaches during our conversations, whether phone or whatsapp. We are booking a wellness retreat, why would you be bringing up your problems to your clients? When I booked a consultation with her before the trip through her online platform (marked as optional), she missed it and I had to chase her on whatsapp and email. She said it was because of time differences, but come on - the tech is so advanced and I sure we all get notifications based on our location. Plus, I am one hour behind, so she should have come first to the appointment and followed up if that was the case.
- When I was at the wellness resort, I met a lot of people who booked through other companies (with no premium) and got a much better level of service. They even had a sea view room, while I got one on the side. What is the point of going through Sandra if she can't even get the best room for a milestone birthday of mine? When I messaged her and asked if I can get a late checkout given I arrived before midnight and did not take advantage of all services, and told her what others are getting without a premium, the entire conversation after that was about her business and her headaches. She completely ignored my questions on some health matters that I brought up, saying "I am not sure why they did that" and she ended the message saying "Anyways, I have a headache for the last few days due to a buzzing noise in my ear. Finding it very hard to work these days. I'm afraid that's all I can do for you right now regarding your complaint". The follow up was after I got back home from my trip about her business.
- The premium I paid for an 8 night program is 10.2% and if you deduct the massage that was added as extra 7.4%. The consultation she offers is optional, but to be honest, not needed as it is quite pricy even when I compare it to nutrition consultations in London and you don't get any benefit from her positioning herself as the 'intermediary'.
- Her website says you can pay by card, but that is only for the deposit. She then sends you a link with bank details transfer, quite tricky and not disclosed in advance.

May 20, 2025
Unprompted review
Lonvity Escapes logo

Reply from Lonvity Escapes

Dear Tanja,
Thank you for your feedback. I'm genuinely sorry that you feel this way about your experience. It also comes as a surprise, as most of the concerns you raised were not previously communicated before or during your stay. That said, I normally don’t engage much on public platforms like Trustpilot, nor do I actively ask guests to leave reviews—simply because I prefer to focus on human connection and direct, personal care over digital visibility. That’s how I’ve always worked, and how I give my full attention to each guest.
“Premium” Services
We do not advertise or charge for “premium” services. All guests receive the same level of holistic care before arrival, including a 60-minute consultation (valued at €150), which you received free of charge. During that session, we discussed your self-prescribed supplement use. I shared safety concerns with care and provided a clear visual summary to support your understanding—something you were grateful for at the time, though it’s not mentioned in your review.
Consultation Timing
Our initial session was rescheduled by one day due to a time-zone mix-up—not due to illness, as you suggested. This is confirmed in our WhatsApp messages.
Personal Remarks
It’s disappointing to see private messages quoted publicly, especially when taken out of context. I always respect our guests' privacy, even when they share highly personal health matters. I would have appreciated the same consideration in return.
Professional Approach
I am a private person and not active on social media by choice. My focus is always on meaningful one-to-one support—before, during, and after your stay—rather than online promotion or constant digital visibility.
Availability & Requests
I was available to you on WhatsApp 24/7 during your stay—at no charge. This included organising a birthday dessert not part of the standard offering, and rebooking a missed group activity and one treatment with the clinic, also at no cost. These were gestures of goodwill, not obligations. I was genuinely surprised to later see complaints about value or cost differences when the appointments were missed without cancellation.
Room & Check-out
You booked a Standard Side-Sea-View room, as clearly shown on your invoice. Booking less than a month before arrival meant room options were limited. No complaints about the room were raised during your stay.
Late check-out is only confirmed on the departure morning, depending on new arrivals. This is standard hotel policy, and not related to the booking agency. Despite this, you were offered complimentary access to spa facilities and changing rooms until 5pm.
Pricing & Payment
You were charged the resort’s public rate—no agency fee, no commission, and no markup. The booking process includes secure card payment (via Stripe) for the deposit and clear bank transfer details for the balance. These terms are presented before checkout and are visible in the footer of every page on our website. I'm surprised you felt misled; that’s simply not our style, nor how we work.
Final Thoughts
We genuinely tried our best to support you, as we do with every guest. I understand solo travel—especially for a birthday—can heighten expectations. I wish you the very best in the future and hope your next retreat brings the experience you were looking for.
Warm regards,
Sandra

Rated 5 out of 5 stars

A True Wellness Experience Without the Usual Booking Hassle

I’ve booked multiple wellness escapes over the years, but Longevity Escapes has truly redefined how this process should feel. From the very first booking to my recent trip to Morocco, every experience has been seamless, highly personalised.

What makes Longevity Escapes so different is that there’s no constant flood of emails, no social media requests begging for reviews, and no endless marketing campaigns cluttering my inbox. Instead, what you get is exactly what I was looking for: real, attentive service focused on me as a guest.

Every booking feels like having a personal wellness assistant — someone who understands your goals, your preferences, and your needs. My recent Morocco program was exactly as described, if not better. The accommodation, the therapies, the food, the fitness instructor — all exceeded expectations. The team at Longevity Escapes had clearly done their homework and curated a program that delivered both relaxation and results.

One detail that truly impressed me was how they recommended a simple blood test at home before travelling. Thanks to that, the team was able to personalise my meal plan and supplementation during my stay. More importantly, it helped uncover that I had been taking certain supplements and medication combinations I was using, potentially risking my health without even knowing it. This level of care and attention goes far beyond the usual wellness holiday. If you’re looking for a wellness holiday where the focus stays on you, not on marketing, I can’t recommend Longevity Escapes highly enough.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely loved!

Totally lucked out by finding very last minute - and exceeded all my expectations
Sandra did an excellent job planning my program
I am now in the process of booking another one of her retreats
If half as good as Morocco! The hotel was excellent treatments superb and loved the exercise classes. So thank you Sandra for the most wonderful 12 days.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Reset time

I booked this holiday because I needed a nutritional and life balance reset. For sure I succeeded in my objectives. I have been carefully looked after from a nutritional point of view before, during and after the retreat. The retreat itself was very funny and engaging for reaching my goals. Even if the days are scheduled it was funny and relaxing at the same time. I will for sure book again with Longevity.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

It was my first experience with…

It was my first experience with longevity escapes and I am sure I will repeat it over the years.
Since the nutritional plan, to the smallest details, and personal attention to everything regarding our well being.
I would recommend it to all my friends and family.
Thank u for this experience.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

I booked a retreat with Longevity…

I booked a retreat with Longevity Escapes in spring 2024, and had an amazing experience with Sandra. I had a lot of requirements in terms of price, activities, diet and location, and Sandra did her best to find something that suited me perfectly. Sandra has been present and responsive before, during and after the retreat, and made sure everything went perfectly for me - including arranging nice surprises for my birthday day. I was staying at Palasiet Thalasso and Spa in Benicassim, and the location is amazing - beautiful nature, yet close to many amazing cultural sites and not far from Valencia which is perfect if you want to mix your retreat with some cultural visits. Palasiet team has also been very attentive, welcoming and nice throughout my stay and showing great flexibility when needed. In short, if you want to have an amazing retreat and someone who caters to your need, is present and is able to provide a really tailor-made, personalized approach - book with Longevity Escapes!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing help in finding the perfect retreat!

Amazing help provided by Longevity Escapes (Sandra)!
I was looking for a very specific wellness retreat that would provide SPA treatment, a warm environment, great hotel services and a fully tailored day program for 6 days. My original plan was Turkey which brought me in contact with Sandra who after listening to what I was specifically looking for instead recommended me to look at two options in Cairo and Italy, and those were amazing! Way better than what I had seen beforehand myself online. Sandra worked tirelessly to provide a short turnaround which lead me to enjoy the full experience one week later.

Thank you Sandra and team and I'll be sure to book again through you!

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Feedback on 6 day wellness package.

Feedback on 6 day wellness package.
Objectives = Better sleep, eliminate constipation, try a totally new diet for 6 days, reduce sugar cravings, crisps and peanuts.

I already had a high carb diet, lots of rice, pasta and some bread but no pulses 🤢 and little veg. So when Sandra advised me to eat even more carbs, larger meals 3 times a day and go vegan (im not even vegetarian 😲) i was sceptical but determined.

After 48 hours i was no longer constipated lol, i had a few headaches and night sweats but i assumed this was a result of the detox. By day 5 i felt that my body was adapting, my abdomen was flatter and i was less stressed ( bonus !). I didnt crave junk food once 😲i would never have believed it!

In general the hotel, food, facilities, treatments were amazing, this was money well spent, a treat to myself and i will do this again next year.
On returning home i rechecked my weight and body fat which had reduced although i didnt want to lose any weight it just goes to show that you can still lose weight eating more food and more carbs.
I have bought pulses and spices for the first time and will continue this diet but not as strict as vegan 😵‍💫

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Insanity boot camp at Pine cliffs

I had an amazing experience at pine cliffs with the insanity boot camp. The longevity team (Sophia) was always very responsive and helpful. I recommend contacting them right away if adjustments should be made at the hotel (e.g. food portions). Pine cliffs is an amazing hotel. I had a great personal trainer (Armindo). Food was also healthy but still delicious. Boot camp session varied every day including outdoor sessions on the trail and at the beach as well as gym sessions. The SPA is nice as well and the massages definitely helped a lot to do it all over again the next day. Will definitely come back here and/or do a trip elsewhere with longevity.

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Truly a 5 star experience

Sharing my week long wellness retreat experience courtesy of Longevity Escapes with the assistance of Sandra. Wow, what a pleasure to have experience Pine Cliffs! Yoga, cycling, boxing, pilates and more daily classes to choose from. Sandra also helped me organized my tennis lessons. Very hands on following up during my retreat which I appreciate a lot together with all her recommendations. Pine Cliff is gorgeous and I visited in the beginning of November, I was hesitant to go during this period perhaps the weather will be terrible but I could not be more wrong! Thank you again Sandra for changing my mind! The resort has everything you need, I did not feel the need to leave the property for the entire week! The beach where I spent most of my mornings and afternoon was just splendid! The food at their restaurants were amazing as well as the Champagne bar, a beautiful place to enjoy the sunset. The room I stayed in was so comfortable, I slept so well! After my retreat, I feel so recharged and empowered to go back to my daily routine. I cannot recommend Longevity Escapes well enough. For sure I will book another retreat with Longevity Escapes and do not forget to lookk for Sandra, she is just an angel!!

November 1, 2023
Unprompted review
Rated 4 out of 5 stars

Excellent Personalised Service

I would highly recommend Sandra and Longevity Escapes for their very personalised and tailored service. From the moment I spoke to Sandra she really listened to the type of escape I was looking for and offered options and a program that was tailored to me. Even after the holiday was booked, she was very attentive and willing to assist with any concerns or matters that I raised during my stay, including changing ferry bookings and arranging hotels because of a delayed flight

I would definitely book with Sandra again.

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Support before, during and after your stay

If you are looking for time away to reset your mind and body, then Longevity escapes is the place to go.

Sandra spent a huge amount of time consulting with me via text and on the phone to make sure I booked the right trip, and I was a nightmare because I didn't know what I wanted. This was my first time having a holiday alone and she not only met me at the airport but also was on hand throughout my entire stay and responded to my text queries really quickly. This was so reassuring especially as a solo traveller.

I booked the bio age detox programme in Greece and the food was wonderful. I didn't feel hungry at all. I went away broken. I had just lived through the toughest 14 months and pretty much ate my way through it. My mind and my body felt toxic. I couldn't make decisions, I was tired all the time despite sleeping lots and I was finding myself hiding away from my normal social life.

After 7 days eating the food designed by Sandra, daily yoga, a massage every single day and lots of sunshine, I came back home feeling myself! I had more energy and all the enthusiasm to start cooking healthy meals again and keep up with a yoga and workout practice.

In terms of what I lost, for the weight I am not sure. I was told 8kg but that seems impossible and the scales were not working well so that was a shame but I lost 6cm on my waist and 4cm from my hips!

There were some areas that I think could have made my experience better, but these are not really a reflection on Longevitiy Escapes:
First the hotel. I stayed at the Giannadi Grand in Rhodes. This resort is lovely, it is exceptionally clean, the rooms are wonderful and the staff are so friendly. This hotel I think is great for couples and families but wasn't ideal for my programme. The HiiT class was at 12pm in 28 degree heat in the direct sun and no one went to it. The steam room which was part of the detox, didn't work for the duration of my stay, with no attempts to fix it. The meditation and stretching was meant to be on the beach but wasn't. There is only one yoga class a day and that is at 8am, so if you are looking for lots of yoga options then this isn't it. Food wise, they prepared lovely meals however, they didn't always stick exactly to Sandra's programme, adding chocolate to breakfast instead of cocoa nibs, making smoothies instead of juices. But really these things are not major and I still got what I needed from the break.

The other thing to keep in mind is, what type of trip you want. No one else in the hotel was on the programme or a solo traveller, so at times I felt odd. The programme is great and I was aware this was not a group retreat, but knowing other people are at the same location for similar reasons is always reassuring. My expectations were managed around this, so it wasn't a surprise, but experiencing it, it made me think about the next type of retreat I would go for.

One other thing to keep in mind when booking is how you would like to pay. You can pay your deposit on credit card but the remainder has to be bank transfer. I was gutted about this as I really wanted the air miles. I am sure something could have been done but I booked really last minute. So when you book, just check the type of payment you want to make in advance and I am sure it would be accommodated.

Overall, having Sandra on hand to consult and provide advice before, during and after my stay was invaluable and that alone is worthy of a recommendation.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

I had to cancel my reservation and I…

I had to cancel my reservation and I want to thank Sandra because I can keep the deposit paid as part of the payment for the same destination in a further reservation. That is a great relief when you have to change plans!

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Real wellness retreat with the help of a professional…

Sandra is a true health professional who guided us from the moment we made contact to carry out a quality detox program and for my case of stabilization of old and unbalanced diabetes. I had 3 goals in enrolling in this program: balancing my diabetes, getting back into physical movement and relaxation with massage and spa sessions. all my goals are achieved thanks to Sandra. the serious analysis of my analysis results before my stay allowed her to organize a nutritional program perfectly adapted to my needs.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful and healthy stay

We had a great experience with Sandra. All was perfectly organized from arrival to departure. We had some pre-arrival meetings and had a private wonderful planning with great and healthy food in private restaurants, sports activities and detox massage every day. Our stay was magique. Highly recommended.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Longevity…

I had a great experience with Longevity Escapes when u booked a last minute retreat at the Jardin Tecina in La Gomera. The pre-retreat consultation and plan was really personalised and great. The schedule planned with food, activities and spa treatments was excellent. The quality of food was great, the hotel facilities were fantastic and the service I received at the hotel was friendly, personal and brilliant. Everyone made sure I had my pre-planned meals at the right time and all the facilities that were booked too. The hotel was excellent. The whole experience was really nourishing and rejuvenating. Sandra who organises the retreat is really hands on and goes above and beyond. I thoroughly recommend this.

August 8, 2023
Unprompted review

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