Lonvera Reviews 

I wanted to try this product and then I noticed it was recurring subscription which I thought I canceled but they keep sending it to me and billing me. I would not order this product because of poor communication and what they’re actually selling.

I was surprised to see that I had placed an order which was to be shipped out the next day. It was actually an automatic reorder which I had no idea of this happening. I contacted the company right away and they solved the issue then and there. From now on I'll definitely make sure this doesn't happen with other companies.

I have been taking Boneflex for 2 months now and it seems to be working. Pain is almost gone.
Customer service is great, prompt replies when contacted. Can highly recommend the product and the company.

Horrible. Only good thing on this product is taking your money

I am very disappointed with my experience with Lonvera. I only placed one order with this company in May, but an additional order was processed and sent to me that I did not place or authorise.
When I discovered the package had arrived, I contacted Lonvera to ask why this order had been sent and to request a refund and instructions on how to return the unwanted items. Despite sending emails, I have received no response or support from the company.
The items are still unopened in the original packaging, and I am simply trying to return them and resolve this matter, but I have been unable to get any communication from Lonvera.
I am a single working parent of three children and I cannot afford to lose my hard-earned money over an order I did not place. I hope Lonvera takes this matter seriously and responds so this can be resolved fairly.

Be careful. Will not return money after debuting account on a subscription never signed up for. Terrible Company to deal with.

I ordered about six bottles in April. All went fine.
Today I check my email and they sent another 3 bottles which I didnt order. It must be some hidden recurring order which I could have inadvertently signed up in my first purchase. The company is out to swindle you. You have been warned.

Much needed improvement in mobility, pain relief, and overall well-being. This product remains true to its description.
Not a big fan of recurring subscription payments however, but if I can get this company to work with me in order to receive their product on an "as needed" basis, I'll probably give them a 5 star review at that time. Not sure how this will affect the price, but if its still reasonable on as needed basis, I'll probably continue using this product, while buying more. We'll see...

I haven't been using Vital Bull for very long so I haven't noticed any real benefits from it yet. However, I was very disappointed to see your product shipping out of China. There are so many sub-par and fake products coming from there, and it makes me doubt this product.

Ended up with a subscription i didnt want. No communication and cant seem to cancel the subscription. Currently trying to block payments via my bank. Do not trust these thieves.

We have tried desperately to cancel Lonvera going into our bank account, As of threee months fighting for them to stop our orders, they will not. I like the product, but not the company. If we ever clear this up, i probably wont use it.

I have already written a review for the first product which arrived despite me canceling the order. They charged me $39.90. ( Ref.EDS0029632128XB)
Although they left a nice reply on this review page, they never responded to my email asking for a refund.

While fighting for a refund for the previousproduct, I received a second order today.(Ref.ED0030493219XB).
They are creating recurring orders without our knowledge. Please stay away from this dodgy company. They never respond to customers.

The company did a great job for me period when I needed something from them. They were willing to do whatever it took to get it done. Thank you very much.

My order arrived quickly and in good condition. I have been taking Boneflex for two months now and my knee has settled enough to start jogging again

I signed up to receive one....one....one bottle of bone flex. I could not take them. I have a rare autoimmune and the pills gave me gas and other digestive issues. My rheumatologist told me to stop taking them. Then, I received a notice I was getting a second bottle!!!!!!!! I DID NOT SIGN UP FOR A SUBSCRIPTION. The money was taken without my knowledge from my credit card. Theft. I have been writing for the proof (from your company) that I signed up for a subscription. I haven't received that because I DID NOT DO THAT! All I got was to say if I returned the bottle I would get 40percent off the price of the bottle. NO NO NO I should not have to do anything. I didn't ask for more bottles. The money should be put back on my credit card. Now, today, I see I have been blocked and not able to send emails. What a joke of a company. I will tell every single soul I know what happened to me. I will put it everywhere....social media,....I can. I am very very very upset. And for a small price you company could satisfy a customer. But I guess you would rather incur the bad press. And steal money from a senior citizen. I just want the price of the one bottle put back on my credit card. Thats all. Jackie

I ordered two bottles of Boneflex in April as part of a promotion where the third bottle was supposed to be included for free. The initial ordering process was incredibly difficult and frustrating. After several complications, it remained unclear whether I would actually receive the free bottle. I had to email the company just to confirm, and they assured me that the third bottle was indeed part of the deal and that I would receive all three.

However, when the shipment arrived, it contained only two bottles. After unnecessary back-and-forth communication to correct their mistake, I finally received the third bottle, which should have been sent correctly in the first place without going through any hassle.

Because I underwent knee replacement surgery at the end of April, I could not begin taking the Boneflex immediately, as I needed to avoid any interference with the post-surgery medications I was prescribed. I finally started taking the Boneflex in June. Soon after, I realized that each night I took the capsule, I started itching for hours. To be absolutely certain of the cause, I carefully monitored my reactions and continued using it until I confirmed, beyond doubt, that the Boneflex was indeed causing the allergic reaction.

I emailed their support team about this issue some days ago. A representative named Marion sent a lengthy reply, telling me that if I am allergic, I should discontinue using the Boneflex and consult my doctor. He further stated that, per company policy, there would be no refund for the remaining two unused bottles.

In my view, any ethical company must have a policy that prioritizes consumer safety, especially regarding allergic reactions that develop while using their product. This is a legitimate medical issue, not a simple case of a customer returning an item because they "disliked" it.

The company, as represented by Marion, comes across as highly manipulative and deceitful, completely twisting the facts of my case in their response. This is no longer just about getting a refund; it is about their failure to properly warn consumers. While they briefly list on the bottle that their facilities process common allergens like eggs and peanuts, without mentioning that the product contains a high concentration of turmeric, which is also a known trigger—they completely fail to explicitly warn people not to use the product if they have these allergies. This feels like a deliberate trick just to keep selling their items. In stark contrast, many responsible companies protect consumer safety by directly and clearly warning people not to use their products if they are allergic to any ingredients processed in their facilities. This is a matter of medical responsibility and demonstrating basic care for customer well-being. Allergic reactions can happen at any time, regardless of an arbitrary return window.

Marion attempted to justify their stance by claiming that their products are "supplements," not medications, and pointing out that more than two months had passed since my purchase. This defense ignores scientific reality. From a medical standpoint, dietary supplements contain potent, active ingredients that directly affect bodily functions. For this reason, healthcare professionals strongly advise treating supplements with the exact same caution as medication.

Ultimately, communicating with Lonvera has been one of the most frustrating experiences I have ever had. Their lack of integrity, honesty, and basic responsibility is deeply concerning.

I made sure I didn't get a subscription because I just wanted to try it out first. After I received my first order, not even one month later they knowingly stole money out of my account after sending an email at 2am saying my purchase was ready and then another email minutes later saying it was confirmed. They then said the order was getting prepared. I immediately sent an email back saying they should stop the order. Of course I received an email later that day saying it was too late.
I'm disabled and on assistance, so the $40 they took out of my account will not go unnoticed.
They are a shady company and should not be trusted.

The product is great and the customer service is even better! Fast shipping!

Great,
Boneflex is a life saver
I don't feel pains anymore in my knees, for,just under a month ..I got relief..
It works like magic,,
Pains I have carried for 3years, disappeared under a month of taking Boneflex..
I recommend it 100%

A website was very simple to use and find I had a slight issue. What was sorted out instantly? What was surprised me how quickly it was done. There was no drama with it. It was all done corrected. They explained. Basically I did not follow it why I didn't read everything basically and it was corrected and in the future I probably will look at some other products and use them again. But as for a company they are very very kind, friendly and supportive. Thank you