Loogun Reviews 

They also work with porta-potty rentals.

I get a quote about a week ago for one potty and a handwashing station, give all my info including place of delivery they tell me $500 flat for the weekend. I tell them I will call them back they tell me to not wait past the 28th.

I call back yesterday they said no one is in the office to take my order. So I called today, my phone number gets blocked saying they dont service my area? So i used my second phone to call. Lady tells me they dont deliver to my area.

This is what kills me, they have a website for my area. put-in-bay-oh.loogun,com/services/event-porta-potty-rental

WHY THE &%$% do you have a website for my area if you dont even service that area???????? Waste of time.

The product doesn't work.
They offered to send a replacement if I paid the shipping.
All dialogue after that is automated "we have answered"
Do not deal with this dishonest company - the cheap price isn't worth the headache.

Leaks, leaks, leaks. Second one I've tried and again, not fit for purpose. Wish I'd read the reviews before. Avoid.

Sounded like such a good idea but it’s quite a pain to use in reality.

CONS

* The first issue I had was that, due to the pressure it builds up, the reservoir leaks unless you tighten the cap really hard. And, when I say hard, I mean really hard! Even if you’re quite strong. It does eventually stop.
* It’s not that quick to clean the bowl. You often have to cover the same area more than once and it doesn’t reach well into the deeper parts of the bowl. So, it takes longer to clean than using a brush.
* It’s a pretty ugly looking thing.
* The water in the reservoir is used up pretty quickly so regularly having to fill it up makes an inefficient tool even more inefficient.
* It sometimes leaves the water pretty dirty so you sometimes need to flush again after using it.
* I think the nozzle should be angled further forward. At the moment it’s quite hard to reach the bottom of the bowl towards the back.
* Sometimes the gun snags on the base and you have to use your other hand to push it off.

PROS

* My toddler can’t play with the disgusting toilet brush anymore.
* I used to flush when using a brush but, with this, I don’t always flush a 2nd time so I save water.
* Batteries last longer than I thought.

Useless device!

I don't know what version the last review was for but I've got the newest version 2.0 and it leaks and is not fit for use.

Doesn't clean the toilet well enough and so have gone back to the toilet brush. This is going back!

Nice idea but rubbish design.

Having bought one of these direct from the website, the product arrived and was set up as per the instructions. As part of the promotion there were supposed to be batteries included however these were not present and so after installing my own and firing up the device I was immediately disappointed.

The sound that comes from the motor inside is akin to a vacuum cleaner - This is not a device you would want to use in an bathroom/cloakroom where guests might have to use the facilities as this is far from discreet.

More importantly however, this device immediately started leaking and the reservoir would empty when left in it's stand in a matter of hours leaving a big puddle of water on the floor. The jet of water itself would come out in a zig-zag motion making it difficult to aim and was only powerful enough if used immediately after the toilet use. The toilet brush will not be leaving your bathroom if you bought this product I'm afraid to say.

I contacted the company to explain the problems I was experiencing with their product and was offered a replacement or a return. Having, at that stage, looked up reviews online and seeing that approximately 50% of people of have left reviews on Amazon and other sites also experience problems with leaking, I decided my faith in the product was no longer there and so I asked for a refund.

Believe it or not this is where the problems really began. I was given an address to post the item back to and told to use Royal Mail as it would only cost me £2.90 to return. When I then requested a prepaid return labels I was told that they did not provide such a thing and that they'd already given me the address where to send it.

I contacted the company again and asked them how I would be reimbursed for the cost of the postage - The Consumer Rights Act 2015 clearly states that as a result of this company breaching their contract by supplying me with a faulty product that I should not lose out financially - Loogun then offered to reimburse me upon receipt of the item by way of bank transfer.

I duly packed the item back in to it's original packaging and returned it to them.

A few days later I get an email saying that they have received the item , and a refund had been processed (As of today I am still waiting for the refund of the return postage costs), but they wanted to know why I had stuck a label on the box as apparently this rendered the box unusable again. When I replied to say that I had to put a label on the box with their address so that the courier knew where to take it to they once again came back with a message saying that I should have placed the box in some additional outer packaging.

I pointed out that if they had specific requirements when a customer returns an item then it would be wise to communicate this to the customer prior to facilitating the return. I also suggested that if they wanted the box sent back to them in a bag that they could specify this and perhaps even provide one. It's at this point that I felt I wanted no further contact with the company and I asked them not to respond to my email and not to contact me again.

They ignored this request and emailed me again to say customers should read the returns policy before returning items - Interestingly enough - I had and this is what it says:

"Please be aware that if the product is not damaged, we expect it to be in a new condition and ready for resale. It is only possible for us to do this if it is returned in original condition including all packaging and box internals."

Clearly the whole reason for the return of this item was due to it being faulty so I wasn't sure which part of the returns policy the company were insinuating that I hadn't followed.

I once again emailed the company and asked them not to contact me any further and that I construed their actions as harassment. I explained that any further harassment would lead to me contacting the Citizens Advice Bureau.

Low and behold I received a further email stating that they were looking forward to receiving my complaint and that how they couldn't see how they were in any way in the wrong.

I replied to this simply saying that I have recorded their email and will be forwarding on to the Citizens Advice Bureau.

Why didn't I ask to take this to their supervisor or indeed go straight to the Managing Director of the company you might ask? Well every single email received from Loogun was from the Managing Director himself - he is customer support.

Whilst I firmly believe the product is not fit for purpose, I say shame on Loogun for treating their customers in such an appealing manner.

**UPDATE

Following a reply from Loogun, I felt I should Update this review.

The company mentions that I attack their service yet - I simply stated that I had lost confidence in the product and this is the reason why I wanted a refund and I ended my second email stating that I wished to have no further communication from the company.

When they replied to that email once again attacking me for returning their faulty product in a box that wasn't 'retail ready', I once again emailed back to ask them to stop contacting me and that I would report them to the C.A.B if they continued to harass me.

Well, they emailed again to say that they would "look forward to my complaint".

My reply to this was as follows:

"Hello Calan

Despite requesting for you to not contact me again, you have decided to ignore this request.

I would like to advise you that I shall now be lodging an official complaint with the Citizens Advice Bureau and I need to inform you that I shall be keeping copies of all correspondence that you have sent to me in relation to this matter.

I would have expected that as a managing director of a company that you would recognize the severity of harassment and the legal consequences of that.

I once again request that you enter in to no further communication with me whilst I lodge my complaint with the C.A.B, along with me feeding back my experience to all of the publications you list on your website.

Thank you"

And yes they emailed back after that too....

I am still waiting for my refund of postage for returning the item to them and will be forwarding proof of non-receipt of this to the C.A.B.

I'll sure you'll be able to make up your own minds as to whether you'd want to buy anything from such an awful company but to finish let me take this back to the product.

When, according to their own figures, 1 in 20 people are going to have to send the device back due to it being faulty (Estimates are much higher than this based on reviews online) and based on the fact that this appliance makes an awful racket (You'll note they mute the sound of the device on their own promotional video) along with the inescapable fact that this device will not allow you to get away from the fact that you'll still need the toilet brush in situ by the toilet means that this is definitely a product to steer clear of.

***UPDATE

One further update for you following their reply to my previous update.

Notice the cavalier attitude from the MD. Sums up every aspect of their company. Check out Amazon reviews where 47% of customers who bought it from there give it one star. I say no more.

**UPDATE

One final update following their reply to my previous update

I will own up to have potentially making an error when stating that 47 % of Amazons customers rate this item as terrible. Amazon doesn't show how many of the product they have sold only the number of people that have left reviews.

So allow me to present my facts more carefully.

All I can say categorically is that 50% (yes it's gone up from earlier on) of customers on Amazon who left a review rated this item as terrible.

Since posting this thread on my Facebook account earlier today I've now had 7 other people comment on it say that they've previously purchased one of those products and 4 of these 7 people have all experience leaky machines and have either binned the machine or returned it. So that's more than 55% of these people who have encountered problems with this device - 62.5% if you include myself.

Loogun have at least confirmed that they are not going to reply to this review anymore which hopefully means they can spend their energy in trying to make this product fit for purpose.