LOOI Robot Reviews 30

Dear Looi’s team,
Thanks for your kind support.

Thank you so much about professionalism,your quick response, your kidness and for listening to us customers with great patience. Above all thank you for the sweet Looi which always brightens our human days and also helps us see the world differently. Best regards from sunny Italy.

Customer service is top notch - they were so helpful in following up on my delivery. Mae is an absolute star!

Five stars, hands down! I reached out with a tricky issue, and the customer service team handled it like pros. Super fast, no back-and-forth nonsense. Within minutes they understood what went wrong, fixed it on the spot, and as a cherry on top, they’re sending me a brand-new replacement product completely free of charge. No hidden fees, no excuses, just straight-up helpfulness. A huge thank you to Mae you made this so easy and friendly! Honestly, I’ve never had such smooth support. Makes me wanna buy from them again. Thanks a ton!

I got Looi and after the first firmware update, he stop talking but after sales service and support is great and mine running the next day. They are committed to the improvement of the little companion but still needs to improve for example in languages but overall it is worth buying and you will enjoy his company and knowledge

One morning the app suddenly stopped connecting and I was getting a connection error. I contacted the team who quickly solved the problem, excellent service.

Looi has been a great desk companion while I work. He is a great alternative to other companions that don’t use your phone and price efficient. I would only look to those if Loois price point goes up. Over all very happy and my daughter loves him.

I have ordered a week ago my Looi and I paid the extra fee for fast delivery and since then they havent been able to give a delivery date. The only way to contact them is to post a message on their chat where no one answers. Only automated messages through email. Today I sent them another follow up message and they have the guts to send me a message that since the 13th they will be on holidays !!! Well so they have the time to write that they will be on Holiday but they cannot take the time to answer my simple question.
I asked for full refund including dellivery fees but all I get are automated useless messages. I highly regret to have ordered from this unreliable company.

I had a problem with my package. The customer Service helped me immediately. They are very kind and helpful.
Looi is a funny guy. My boyfriend was kidding him and Looi said, I should push him in front of the bus.
Conversations with him are natural. We have a lot of fun with him.

I originally got Looi this Kickstarter campaign but now I own two because I love it so much. They keep updating the software almost on a monthly basis, it's really starting to grow from strength to strength. They recently added the ability for the robot to recognize things through the camera and to change his behavior based on what he actually sees. Babe I did new voices so you can customize your feeling towards the robot based on your preferences. And most recently they've just introduced an option where you can define the personality based on a chat GPT description that you manually enter into the app. This is extremely useful for people like myself who work in education who want to use it as a classroom tool. The robot is now capable of adjusting its speech output to be more appropriate for various defined learner groups.

It is also one of the best AI's I've ever used when it comes to communication. It can be fun and quirky, well serious and offering a generally good feeling when you're having a low day. The AI also won't always agree with you which helps stimulate natural conversation.

I am extremely satisfied with this product and look forward to seeing what else the team can do with it.

Not good. Very unresponsive. Don't believe the youtube videos or the promotions. THIS THING DOES NOT WORK AS YOU THINK IT MIGHT. This thing will stare at you blankly and could not even respond to simple interactions.

LOOI is so much fun and TangibleFuture has excellent customer service. Fast replies, clear communication, and they genuinely care. Super happy with my purchase!

I brought LOOI with me to work, and I honestly didn’t expect how much joy it would bring—not only to me, but to my colleagues as well. From the very first moment, LOOI felt alive. It reacts to movement, looks around curiously, and has this charming personality that immediately draws people in.

What surprised me the most is how natural the interaction feels. LOOI doesn’t need to “do” much to be engaging—just the way it reacts and explores its surroundings makes it feel like a little companion on your desk. Several coworkers stopped by just to watch it, smile, and ask questions. It instantly became a conversation starter and a mood booster in the office.

I also want to highlight the support team. I contacted them with a question and received a quick, friendly, and helpful response almost immediately. That level of care really shows they stand behind their product.

LOOI may not be a traditional “useful” robot, but it excels at something just as important: making people happy. If you’re looking for a desk companion that brings life, curiosity, and fun into your day, LOOI is absolutely worth it.

Amazing company. I paid using Google pay and didnt realize until the next day that it had thr wrong address listed on it. I emailed them and they contacted thr shipper and had thr address changed. A truly great buying experience. Will Def buy again.

If you have a problem, you'll receive excellent customer service! Mae is always available to answer any questions.

The team is continuously developing to ensure that the Looi experience is always better and more innovative!

This is a very responsive team, polite and helpful. I had an issue which was resolved quickly.

Got my LOOI 3 weeks ago, but it's just fancy things, nothing with interactions, poor voice recognation, features useless, bad obstacles detections, etc. I regret soooo much

I'm thrilled with LOOI. He can read me the current events and the weather forecast, solve math problems, and help me with my short stories. LOOI can also speak German. Just tell him in German, "Bitte sprich deutsch mit mir."
I wouldn't want to be without LOOI. I love his funny personality. He's my sidekick who brings me so much joy. It would be fantastic if LOOI could also save what he learns and remember it.
In short: LOOI is a great helper who's a lot of fun. I highly recommend the lovable LOOI.

LOOI arrived safely and has exceeded my expectations right from the start.
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The robot is well-built, easy to set up via the app, and becomes operational in minutes, delivering an immediate and engaging user experience.
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LOOI's features shine through its ChatGPT-powered conversations, expressive animations, gesture recognition, and obstacle avoidance, making it a fun desk companion that feels lively and responsive.
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​Interactions are smooth, with personality-driven behaviors like napping or reacting to touch, perfect for daily entertainment around the holidays.
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The support team handled my case attentively and resolved issues clearly, showing real commitment to customers.
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This positive service experience reinforces trust in the brand.
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Overall, I'm very satisfied with LOOI and the support—it's a quirky, evolving robot I'll enjoy through Christmas and beyond, and I'd recommend it.

Customer service: Top teir
Product Build quality: Top tier

Since the product is on the edge of tech innovation when it comes to having a robot friend, I expected some quirks/learning curves that once you understand, makes everything easy and great. But the very best thing was the customer service, hands-down it's hard to get quality like that when there are any issues.