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Lookbyfare Reviews 2,663

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TrustScore 4.5 out of 5

4.3

Travel Agency
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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and professional demeanor, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the personalized and understanding approach of the agents who go out of their way to assist with bookings and resolve issues efficiently. The overall service provided is often described as excellent, with consumers appreciating the ease and smoothness of their experience. However, some people mentioned issues with the booking process and pricing. A few customers reported that prices increased significantly after booking or during the payment process, sometimes even doubling. There were also instances where flights were listed as unavailable or unconfirmed after initial booking, leading to additional costs or the need to purchase new tickets.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised several agents for being... See more

Booking process

Users describe ambiguous interactions with the booking process. While some customers, like those booking... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express frustration with... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

recently booked my tickets here and was very impressed with the excellent service I received. Although I don’t remember the name of the lady who assisted me, she was extremely patient, professional,... See more

Rated 5 out of 5 stars

Robbie Smith took excellent care of my concerns and needs. He worked efficiently to make sure that I was able to get back home after a long trip. I really appreciate his pleasant customer service skil... See more

Rated 5 out of 5 stars

My teller was Shopie, she was very kind and patient throughout this experience. Even got me a travel deal regardless of the airline updated price. Very satisfied and will have a wonderful trip! Thank... See more

Company replied

Rated 5 out of 5 stars

Henrik was amazing! He gave me reassurance and handle adding my children to there big sister existing flight a walk in the park. He made sure to double check spelling of my children’s names, as well a... See more

Company details

  1. Travel Agency

Written by the company

Gone are the days when more than the ecstasy of traveling, the hassle of making necessary arrangements for it would get travelers cold feet. Thankfully, courtesy of Lookbyfare, which is one of the leading travel-related service providers, it has become a thing of the past. Whether you’re looking for flight tickets that are cheap and cheerful or the hotels that are equipped with all the amenities under the sun, we cater to all sorts of needs a traveler may have and that too within his/her budget. So, you kick back and let us turn your travel plans to reality.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 4 out of 5 stars

disability help - win!

i purchased a tix but failed to ask initially for special accomodation - after some verification from mia, she was able to get me what i needed to have a smoother sheck-in at the airport

June 10, 2025
Unprompted review
Rated 4 out of 5 stars

2502435

I booked a flight online with Hawaiian Airlines through Lookbyfare stating that we would be allowed a personal item and one carry on with the quoted flight pricing of $347.94. When the confirmation arrived by Email it stated one personal item but NO carry on or checked bag was included in that price. On the website the flight details indicated a personal item was included, the box had a green check mark for the carry on indicating to me that it was included and a dollar sign indicating extra payment for a checked bag. I was very frustrated and wanted to cancel my reservation feeling very convicted that your website was misleading to the customer. After speaking to Wade, he was able to make the correction to include a personal item and a CARRY ON per person for the original price. Wade persevered with professionalism throughout my frustration and despite my agitation. Thank you for your help!

June 3, 2025
Unprompted review

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