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LookerOnline Reviews 467

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, often noting that items like sunglasses are authentic, stylish, and arrive in pristine condition. Many consumers also highlight the efficient and fast delivery service, with some receiving their orders much quicker than anticipated, even for international shipments. The ease of placing an order and the attractive pricing are also commonly appreciated by people. However, some customers also noted inconsistencies with delivery times, with a few experiencing significant delays or cancellations without clear explanations. A small portion of people were dissatisfied with issues related to order processing, such as orders not progressing beyond label creation or being cancelled. Additionally, some reviewers mentioned unexpected customs fees or felt that the prices, when combined with these fees, were not as competitive as initially perceived, with a few expressing concerns about the perceived value of products at certain price points.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping times,... See more

Order

Consumers find the ordering experience to be ambiguous. While some reviewers report easy order placement and... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent quality of the... See more

Price

Clients share ambiguous opinions on price. Many customers found the prices to be good, attractive, and... See more

Based on these reviews

Rated 4 out of 5 stars

Prices were good. It does seem the glasses looked in stock but they we almost like on dropship whereby upon order, they then ordered them with the supplier to be delivered into Italy before being ship... See more

Rated 4 out of 5 stars

The delivery time was almost 10 days longer than indicated on the website, and I had already taken the holidays into account. However, I received a prompt response from customer service, and the glass... See more

Rated 4 out of 5 stars

I ordered a pair of sunglasses (Gucci) and they arrived within ten days, exactly as stated. Communication with customer service was excellent. The glasses were brand new and authentic, with all the... See more

Rated 4 out of 5 stars

Easy to place an order. The product was accurately described. The quality of the product is great. The shipping time is a little bit slow. Finally, regarding price you must include the taxes and not t... See more

Rated 5 out of 5 stars

YSL sunglasses fixed ✅ I had a great experience with LookerOnline store. When I lost one of the lenses from my YSL sunglasses, without much of a hope, I’ve contacted team of LookerOnline and they... See more

Rated 5 out of 5 stars

Excellent quality sunglasses. I didn’t expect the 2026 model to be original and even made in Italy, especially at half the price. I ordered two additional items right away. Excellent job—thank you, te... See more

Rated 5 out of 5 stars

Anytime before I order anything on line I look at the reviews. Only some Lookers reviews were bad, but I made the decision to buy the Sunglasses and was hoping for the best. I need not have worried. T... See more

Rated 5 out of 5 stars

First time purchasing from Looker Online and it won't be my last. My order was delivered to Australia within 2 days which was pretty quick and the sunnies are absolutely stunning. Thank you!

Rated 5 out of 5 stars

I approached this Tuscany based online store because their website stated that they still had the Persol 2803S 1144R5 sunglasses (in blue acetate with blue glasses) in stock. That version has been out... See more

Rated 5 out of 5 stars

The order was processed and sent within a couple of days and received in 5 which considering it came from Grosetto in Italy to Australia is amazing. It was packed well and was the item we ordered and... See more

Rated 5 out of 5 stars

I had a very good experience with LookerOnline! The price of the eyeglasses were much more attractive then in other stores, but as they were not in stock I had to wait for the manufacturer production... See more

Rated 5 out of 5 stars

Delivery may have been a bit delayed but merch in pristine condition and handled quite well. Quite satisfied with the transaction

Rated 5 out of 5 stars

Great product just as advertised with quick shipping. Communication was consistent and responded to emails quickly. Would do business with again.

Rated 5 out of 5 stars

Am super happy with my new shades fast shipping great safe packaging highly recommended Thank you

Rated 1 out of 5 stars

I waited for over a month for my glasses. When I sent an email to inquire about my order, I received a response the next day informing me that my order had been cancelled, but without any explanat... See more

Company replied

Rated 5 out of 5 stars

Fast delivery. I love the item I bought and will not be the last. I will order more! Authentic original items. 👌🏻

Rated 5 out of 5 stars

Excellent customer support. Helpful kind and always there to provide help and solutions if needed.

Rated 5 out of 5 stars

I am very pleased with the work of this site, my order arrived within 3 days. I am glad that there is payment via PayPal, thank you very much

Rated 5 out of 5 stars

I've ordered multiple shades from Looker and they're authentic and great price

Rated 5 out of 5 stars

Amazing customer service. We’re out of stock of the item I ordered but got them in from the factory for me. Thank you so much!!

Rated 5 out of 5 stars

Perfect products, perfect delivery 2 days, perfect quality and communication. Will be happy to buy again 😉

Rated 5 out of 5 stars

Loved loved loved the sunglasses . They are super classy and I absolutely loved them. I bought them at Best price . I will keep buying from them again and again

Rated 5 out of 5 stars

Loved my glasses. Delivery was quick and experience was good

Rated 5 out of 5 stars

Great quality glasses. Customer service was excellent and it arrived quickly.

Rated 5 out of 5 stars

it took one week to receive my tom ford glasses in Portugal. thanks a lot! top service

Rated 5 out of 5 stars

Good customer service, and nice products. Delivery came late but at least customer service was reactif to my emails and product arrived in perfect shape.

Rated 5 out of 5 stars

Excellent service. Quick delivery. Product Bottega Veneta Sardine Aviator Sunglasses arrived in perfect condition

Rated 2 out of 5 stars

Terrible experience, had to pay DHL tax in order to receive my purchase (parcel) £54 is a lot of money excluding my purchase Never had to pay Tax for anything purchased online. Wishing I had bought... See more

Company replied

Rated 1 out of 5 stars

Email everyday asking for an update on order. No replies. Still waiting. Scam. @ Lookeronline - post my emails asking for updates. your reply to my review is dishonest.

Company replied

Rated 1 out of 5 stars

Countless emails for 3 weeks asking for updates on order. no replies until today to be told the glasses have been discontinued. No email about refund and next steps. They are currently on the brands’... See more

Company replied

Rated 3 out of 5 stars

Delivery took a while and there was no mini screw driver provided for tightening the frame which should’ve been included in the case

Company replied

Rated 1 out of 5 stars

Currently have an order with them. No responses to emails asking for an update.

Company replied

Rated 1 out of 5 stars

My.package was not delivered. It's somehow been left somewhere that I can't.find. Vanessa Stewart

Company replied

Rated 2 out of 5 stars

They should have a better way to help with import charges and if this cost is associated to know the amount would be great!

Company replied

Rated 1 out of 5 stars

For the prices I paid on Gucci glasses with this site was a lot for the glasses to be fake. I could’ve bought real ones for these prices. Also if your order is over $1,000 you have to pay a customs fe... See more

Company replied


Company details

  1. Sunglasses Store
  2. Fashion Accessories Store
  3. Glasses Store

About LookerOnline

Written by the company

At LookerOnline, you get access to the world’s top eyewear brands at unbeatable prices. We offer a seamless shopping experience with free shipping and a 30-day return policy. Quality, style, and convenience - right at your fingertips.

The Best Eyewear, Always

Eyewear collection

Gucci, Saint Laurent, Tom Ford, Prada, Balenciaga, Miu Miu, Ray-Ban, Oakley, and many more. Sunglasses, eyeglasses, and ski goggles from the world’s top brands.


Find Yours Today!

Authenticity & Expertise You Can Trust

Authenticity and expertise

100% authentic products with a 24-month warranty. As an authorized dealer with 40 years in the industry, we offer dedicated customer service and strong partnerships.


Shop With Confidence!

Stay Updated, Save 5%

Newsletter discount

Sign up for our newsletter to get the latest on eyewear trends, industry news, and exclusive offers. Plus, enjoy 5% off your first order!


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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

467 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Prices good, delivery average.

Prices were good. It does seem the glasses looked in stock but they we almost like on dropship whereby upon order, they then ordered them with the supplier to be delivered into Italy before being shipped to Australia. Had they been in stock, I’m sure the delivery time would have been cut in half. But product arrived as described & no damage so no complaints there. Would I order again? Yes, just being aware on potentially no stock & longer lead times as a result.

February 25, 2026
Rated 1 out of 5 stars

A DISASTER

A DISASTER, orders arrived wayyy too late, doesn't look like the picture posted online and there is no way to contact them, no phone number & they don't answer emails!!! AVOID AT ALL COST!!!! SCAMMERS

February 25, 2026
Unprompted review
LookerOnline logo

Reply from LookerOnline

We take accusations like this very seriously. However, we are unable to find any order under the name “Ben” in our system, nor do we have any record of emails from you.

We also note that your profile shows multiple 1-star reviews accusing several other well-established companies of being “scammers,” which makes it difficult to understand the legitimacy of this specific claim.

LookerOnline is an established business. We respond to customer emails daily and provide written support to ensure traceability and accuracy.

If you have genuinely placed an order with us, we invite you to contact us at support@lookeronline.com
with your order number and full name so we can properly investigate and assist.

Without verifiable order details, we cannot confirm the situation described.

We remain available to resolve any legitimate issue promptly and professionally.

Rated 1 out of 5 stars

Due to the wrong delivery address being…

Due to the wrong delivery address being put on the package and Fed Ex being incapable of amending the address, I still haven’t received the goods 👎🏻👎🏻

January 30, 2026
LookerOnline logo

Reply from LookerOnline

Dear Colin,

your order was shipped via FedEx International Priority to the exact delivery address you entered at checkout.

Official FedEx tracking shows multiple delivery attempts, all marked as “Customer not available or business closed.” The parcel is currently held at the local FedEx facility following these attempts.

We have also contacted you by email with clear instructions on how to get in touch directly with FedEx to arrange a new delivery or collect the shipment.

When delivery cannot be completed due to recipient unavailability, this is unfortunately outside the seller’s control.

Kind regards,
LookerOnline Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick delivery. Product Bottega Veneta Sardine Aviator Sunglasses arrived in perfect condition

January 27, 2026
Rated 5 out of 5 stars

Good customer service

Good customer service, and nice products. Delivery came late but at least customer service was reactif to my emails and product arrived in perfect shape.

December 30, 2025
Rated 4 out of 5 stars

Keep a longer delivery time in mind

The delivery time was almost 10 days longer than indicated on the website, and I had already taken the holidays into account. However, I received a prompt response from customer service, and the glasses were delivered before my vacation, which was the most important thing. I am happy with the sunglasses!

January 15, 2026
Rated 5 out of 5 stars

Worth it!

Fast delivery. I love the item I bought and will not be the last. I will order more! Authentic original items. 👌🏻

January 12, 2026
Rated 4 out of 5 stars

Sunglasses

I ordered a pair of sunglasses (Gucci) and they arrived within ten days, exactly as stated. Communication with customer service was excellent.
The glasses were brand new and authentic, with all the expected accessories included (case, cleaning cloth, and certificate of authenticity).
I highly recommend it!

January 16, 2026
Rated 1 out of 5 stars

Bad order experience

Bad order experience

January 13, 2026
LookerOnline logo

Reply from LookerOnline

Dear Riya,

We’re sorry to hear that your order experience did not meet your expectations.

Thank you for taking the time to leave your feedback.

Kind regards,
LookerOnline Customer Care

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