Look Fabulous Forever Reviews 9,619

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Many customers express strong satisfaction with the products, particularly noting their suitability for mature skin and the high quality of items like blushers, primers, and long-lasting lipsticks. People appreciate the effectiveness of the makeup, with many finding that it performs well, such as mascara that stays put and eyeliner that glides on smoothly. Reviewers also frequently praise the skincare range, highlighting how it makes their skin look and feel wonderful, and that the products are gentle on sensitive skin. However, some people were dissatisfied with certain product aspects, such as compact hinges breaking, eyeshadows becoming powdery, or eyeliner disappearing quickly. There were also mentions of mascara wands being problematic and drying out too fast, and issues with foundation color matching and texture on the skin. Additionally, some customers found the packaging bulky or wasteful.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality and suitability for... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of various... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Look FF blusher it’s the best one I have used for mature skin. I purchased the compact to try to reduce my use of plastic sadly the hinge broke within a few weeks, LFF where great and replaced... See more

Rated 5 out of 5 stars

LFF always delivery promptly and keeps you up to date about your delivery. I love their products, they are absolutely fabulous for older faces. Primers, eye shadows, pencils, blushers are amazing.... See more

Company replied

Rated 4 out of 5 stars

The face primer provides an excellent base for foundation. Unfortunately the packaging is bulky with wasteful double plastic casing. The eye primer is in a better, small tube, easy to apply and is als... See more

Rated 4 out of 5 stars

I have been using LFF eyeshadows and highlight for a few years now and I really like them although I do find that some eyeshadows go very powdery at times . I ordered a highlight this week and as usy... See more


Company details

  1. Cosmetics Store

Information provided by various external sources

Our philosophy is simply that age is no barrier to looking fabulous. Our makeup is specially formulated for older faces, eyes and lips and is designed to work with the challenges of ageing.

Hassle-free returns

We offer a no quibbles returns policy!

Try our makeup for 30 days and if you are not happy, you can return for an exchange for a full refund. Contact our team of professional makeup advisers for more information on 0808 168 7447

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The service was great

The service was great, came quickly. I love the eye shadow, exactly what I was hoping for. No more shimmer and it stays on!!

July 21, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Joanne

We really appreciate your review and this is fabulous to hear! Thank you.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Fabulous By Name, Fabulous By Nature

I am fairly new to Look Fabulous Forever so have only tried a few products as yet but am pleased with those that I have.

I needed to contact their customer service about a minor problem when placing my first order and I was impressed that their reply was both speedy and helpful.

I have placed two orders so far and, again, the speed of delivery from point of order to arrival at my address was unbelievably fast. The items were well packed in sturdy little cardboard boxes and protective tissue paper and delivered by Royal Mail.

My experience of Look Fabulous Forever so far has been very good. The website is easy to use and there are are lots of very helpful video tutorials to watch which demonstrate how to use their products to best advantage.

They are friendly and helpful and I will certainly have no hesitation about ordering from them again.

July 20, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Sandra

Many thanks indeed for your truly fabulous review, it is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

This company really do go above and…

This company really do go above and beyond with their customer service. I highly recommend them.
Top marks!

July 27, 2023
Unprompted review
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Reply from Look Fabulous Forever

Thanks Nancy for your fabulous review which is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

New customer experience

I am a new customer and feel the need to share my experience .
The products are excellent, well packaged and prompt delivery.

You are an amazing team that offers support in navigating my way to the right products : knowing the returns policy is excellent

July 25, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Glenis

Thanks for your fabulous review and hopefully with all the advice and guidance you'll get the right products first time and will not have a need to return them.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

High Recommend

Excellent website that stocks good quality products. Have not been disappointed with order. In fact delighted!
Delivery was swift and arrived beautifully packaged. Will definitely use again.

July 5, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Stephanie

Many thanks indeed for your fabulous endorsement which is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Makeup brush cleaner

Makeup brush cleaner. I have had this over a year and it just lasts and lasts. I use it every 10/14 days. It cleans brushes well. I really would recommend it

July 21, 2023
Unprompted review
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Reply from Look Fabulous Forever

Thanks Emma

This is fabulous to hear.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

I have been a LFF customer for some…

I have been a LFF customer for some time and I love the Smooth Like Silk face primer Because it is SO good I assumed it was fine for my eyes and lips too How wrong I was !
Having watched a tutorial from Tricia I purchased the Smooth Out eye primer and yesterday my Never Feather lip primer arrived Wow!
They both have made such a positive impact My eye make up looked amazing all day and I only reapplied my lipstick once in the evening before I went out ( not because it was needed , more out of habit if I’m honest)
Thank you LFF Your products are fabulous x

July 13, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Jane

Thank you so much for taking the time and trouble to write such a fabulous review, it is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Just discovered LFF and made my first…

Just discovered LFF and made my first purchase. I'm 69 yrs old and have been struggling to find cosmetics to suit me in recent years. I love the eyebrow make up in grey and the mascara in black. I will definitely be ordering more products soon. Well packaged and fast free delivery. Excellent tutorials too.

July 11, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear JW

Many thanks indeed for taking the time to write a fabulous review, it is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great Website & Great Products

The website is user friendly & the tutorial links are very interesting & helpful offering great suggestions. I have ordered all primer products & concealer which I’ve been delighted with, especially the Smooth Like Silk face primer which is so light & makes the skin feel really soft. Delivery was very prompt & packaged beautifully & carefully … a great touch. I will be ordering more products soon & have no hesitation in recommending… give LFF a try, you won’t be disappointed.

July 1, 2023
Unprompted review
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Reply from Look Fabulous Forever

Thanks Maureen

What a fabulous review, you've made our day!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Lip Primer

My first time purchasing from LFF . The lip primer is fantastic and held my lipstick in place all day . Haven’t tried the mascara yet but will definitely be ordering again

June 23, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Caroline

This is fabulous to know. Many thanks.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Excellent service from LFF

Recently placed two orders with LFF, both arrived promptly, neat packaging - excellent service and products.

July 4, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Elizabeth

This is great to hear. Thanks so much.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Ordered 2 eye shadows and also received…

Ordered 2 eye shadows and also received a free mascara, order arrived promptly.
I am very happy with the eye shadows, colour exactly as shown in the promotion and slightly bigger than expected! I must say the mascara was the star of the show, best mascara I've had in a while I will certainly be using this company again! Thank you

June 8, 2023
Unprompted review
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Reply from Look Fabulous Forever

Thanks so much Yvonne

This is fabulous to hear and much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

I have only recently found this company…

I have only recently found this company & am very impressed. I have stage 4 cancer & am presently on a gruelling trial of chemotherapy where everything has been adversely affected including my skin. The products have been great and giving me back a bit of confidence. My daughter came yesterday & the first thing she said was how good my makeup looked!
I only had one issue and that was with the eyebrow filler ( having lost mine).Unfortunately, the packaging was faulty & the top broken off meaning when I took it out of the box it went all over me. As I am bed bound just now happily it was just my PJs & bedding affected and the stains came out after a few goes in the washing machine! Had it not been for that I would have been giving this a five star review. I will certainly be telling other women in my position about this company. McMillan do recommend products but I’m not
impressed by what I’ve had.
Customer service responded promptly to me complaint & are looking into now.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

An amazing website

An amazing website
I love the tutorials
Great items and price pretty cool too.

March 12, 2023
Unprompted review
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Reply from Look Fabulous Forever

Thanks Ms Greenway

Great to hear and much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 1 out of 5 stars

I never received my order

I never received my order. It has been over 3 weeks.

June 2, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Shirley

Thanks for your review and we are so sorry to hear this. Please email us at info@lookfabulousforever.com with your order number so we can investigate and ensure you receive your order.

Many thanks and we look forward to hearing from you.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

10 out of 10 every time!

I don’t often leave positive reviews, but I have been shopping with LF for a couple of years now and they are honestly brilliant! I get an NHS discount, the delivery is really quick, the comms are brilliant and the items I want are very rarely out of stock. I would highly recommend this company. They seem to really have it together and as a customer the experience is 10/10 for me. Thank you LF!

June 28, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear LFF customer,

Thank you so much for your fabulous 5 star review.

We are really grateful for your feedback.

Stay fabulous

Julie

Customer Service Manager
Look Fabulous Forever

Rated 5 out of 5 stars

I love watching the tutorials to help…

I love watching the tutorials to help me decide if products are right for me. I have been waiting to use up my existing eye shadows before treating myself. I have recently purchased the Lavender Mist eye shade and it is lovely. I now have just bought the Rosy Glow blusher as well and got a free LFF mascara! A real treat thank you.

June 1, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Christine,

Thank you so much for your fabulous review.

We really do appreciate getting such feedback from our customers.

Stay fabulous.

Julie

Customer Service Manage
Look Fabulous Forever

Rated 5 out of 5 stars

Just got my Lip Balm Clear and…

Just got my Lip Balm Clear and extremely pleased with it. Lovely texture , my lips had been getting rather dry and now they feel really nice and stay that way for hours so don’t have to keep diving for handbag. May well order more for presents.

June 23, 2023
Unprompted review
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Reply from Look Fabulous Forever

Hi Penelope

Many thanks for taking the time to write a fabulous review, we are so pleased to hear the balms are really hydrating your lips.

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

Very pleased

I've bought quite a lot from this company now and I'm really impressed. Their products are great, especially the dace primer, and they use 'real' older ladies to show their products.
Only negative is the length of the wand on the mascara. Its so short, your hand is in front of your eye when you try to apply it.

June 20, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Sue,

Thank you so much for taking the time to write a review.

We really do appreciate getting feedback from our fabulous customers.

You will be pleased to hear we are working on a new mascara design with a longer handle. This will be available on our website very soon.

Stay fabulous!

Julie

Customer Service, MUA and Beauty Expert at Look Fabulous Forever

Rated 5 out of 5 stars

Love the products....I've purchased…

Love the products....I've purchased quite a lot from lff and I've never been disappointed. There are things I've purchased that I would and have re-ordered.

June 20, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Yvonne,

Thank you so much for your fabulous 5 star review.

We really do appreciate you taking the time to spread the word.

Stay fabulous

Julie Proctor

Customer Service
Look Fabulous Forever

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