Lookiero UK Reviews 

It took 3 weeks of chasing Evri to deliver the parcel, I had every excuse from the ChatBot from needing more details about my address, the package missing its connection and being lost. I was surprised when it was actually delivered in a plastic bag as the box inside was open on every side.
Once I saw the clothes I was really disappointed, they were all very cheap and not the quality I would usually buy, definitely not worth the hassle or the wait.

I have already specified I don't like clothes with elasticated waist. Generally a good selection of clothes

Lookiero gave me the flexibility to choose. It also gave me time and space to try things on and whether it suited my figure and budget.

I have just recived my 2nd box from Lookiero, I kept all from my 1st box and kept all but 1 item from my second and I’m glad I took the plunge as I’m quite indecisive when it comes to buying clothes but it’s items you are not going to find on the high street.
I am pleased with the selection I have recived and you get multiple outfits from one box. 10/10.

Very easy to use and my personal shopper has sent some great items that really suit me and push me into colours and patterns as requested. They’ve really got a sense of what I like and tailor my parcel to me. Sizing has been great. It was really easy to return items that didn’t quite suit me.

Absolutely disgusting customer service.
Despite repeatedly informing the company that I never received my order, they have still taken money from my bank account months later.
I returned the signed Declaration of Non-Receipt (DOR) form on 10 April, but it was never even acknowledged. I heard nothing further, and then without warning they emptied my bank account, leaving me unable to buy food for my children.
The company was fully aware that the order had not been received, yet they still chose to take payment. This has caused me significant financial hardship and unnecessary stress.
The complete lack of communication, failure to investigate properly, and willingness to take money despite an unresolved dispute is unacceptable. I have asked for the matter to be escalated to senior management and for an urgent refund, but I am still waiting for this to be resolved.
I would strongly advise others to think carefully before ordering from this company. My experience has been extremely disappointing from start to finish.

My latest box was brilliant. I had strated to keep getting the same sort of tops etc on repeat all very simillar to previous purchases, however my latest box was much more like the kind of items i would buy. The idea of having clothes delivered without having to sit and pick items is great and the ability to contact and state what you do and dont like to shape future boxes is also good. It would be nice to sometimes have more options to help create a capsule waredrobe as many times items dont wotk with previous purchases.

It was not your fault I never received package

There is literally no way to communicate with a human unless you fill in a "contact us" form on the website which is promptly ignored for almost a week despite the automatic response which states a 24 hour turnaround time. I have raised on multiple occasions that EVRI lost my parcel and I still get emails from Lookiero asking me to checkout or they will charge for the whole box. When raising these concerns multiple times to Lookiero, their response did not answer questions and provided little help. Communication is terrible. The clothes were ok in a previous box but rarely aligned with what I said to the personal shopper.

I would recommend avoiding unless you'd like to chase your tail for weeks trying to get a shred of information from them. I'm suspicious of any company who doesn't offer a form of customer liaison.

Avoid. Sent me very few clothes that were actually nice. Also sent me clothes that were faulty. When I asked for a refund or to swop them for non faulty clothes they refused due to ‘internal policies’ despite admitting they knew these clothes had faults. Really terribly company and had to wait weeks at a time to even get a response to my emails.

I wasn't sure what to expect, as I dont like shopping, especially online.
Lookiero.is perfect. The styles & colours were out of my standard choices and ive absolutely loved all the items. The quality of clothing is fantastic and the fittings are perfect.
I have returned 1 box, due to the fact ,I had lost weight and not informed my Stylist! The return policy is so easy..
Highly recommended company and every one comments on how stylish I always look x

Very thorough selection process to make sure you get the right stuff. Good quality items, hassle free returns, honestly great experience.

I've used Lookiero a few years ago, and then just came back to them a few month ago.

And I really wish I hadn't. It's great getting fresh ideas without the effort - but twice the style was exactly what I said I didn't want.

Then when something a month old developed a issued (quality/manufacturing) they simply credited only part of the cost.

Customer service is terrible, and when I said I wanted to make a complaint they said they have forward it on and will make a note of it for the future. And refuse to give me a full refund even though they admitted they had a fault and they have been returned.

Truly dreadful service and product - it used to be so good a few years ago. Now, they don't care about customers - just shipping anything and hoping you buy.

Subscription cancelled - forever.

Very confusing if you want to cancel, they make you jump through hoops take money from your credit card unauthorised. Even though I have confirmation, I have a cancelled account. They’re still taking money from me. I’ve now raised it with my credit card company.

It’s fun and I have been sent (and kept!) things I would never normally try

great service and quality pieces designed for me

Ver good and good clothes but can’t afford new clothes at the moment

Find the service very easy to use, returns are also easy. So far the choices my stylist has made for me have been great. I have kept more than 1 item from each of my boxes so far.

Love getting Lookiero parcels, some of my favourite items have been things I wouldn’t have looked at in the shop. Sometimes the items are too long in the body for my petite size

Would give minus stars if possible. THIS IS NOT THE SAME AS STITCHFIX WAS. I used SF and loved it. Lookiero delivered late, sent hideous clothes and even though I returned immediately, via their exact returns conditions and have proof it was sent, they keep emailing saying they don’t have my return and have now charged me for the clothes I have returned. Emails are ignored. I sent the proof and all the information they required 7 days ago. Instead of opening a dispute with Evri they have charged me for clothes I don’t have. They gave zero legal entitlement to do this but just continue to ignore emails. I am taking the case further as they can’t keep doing this to people.