I’ve been charged £190 for items I’ve returned. I have an email from Evri and from Lookiero to confirm that it’s been returned. I’ve tried to contact their team and to this date still have not had a r... See more
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See what reviewers are saying
Fantastic experience and smooth process with my first delivery. All clothes fitted well and had high-quality. I answered in the questionaire that I usually buy clothes that are a bit more expensive an... See more
Company replied
It’s a highlight each month to receive a box with personalised items. I really like that you have a dialogue with your personal shopper who listens to your wishes and style. I’m amazed that my persona... See more
Company replied
Good items combined for a great look and new colour combination. Feels very good and I like the easy way for new clothes to be shipped to me. Doing nothing and still getting options for a new outfit e... See more
Company replied
Company details
Written by the company
Lookiero är din personliga online Personal Shopper-tjänst. Du får 5 noggrant utvalda plagg levererade i en box att prova hemma. Behåll det du gillar och betala bara för de plagg du vill ha!
Contact info
Sweden
- lookiero.se
4.0
Great
234 reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Charged £190 for items I’ve returned!
I’ve been charged £190 for items I’ve returned. I have an email from Evri and from Lookiero to confirm that it’s been returned. I’ve tried to contact their team and to this date still have not had a response. It’s absolutely ridiculous.
March 18, 2026
Unprompted review
My wardrobe keeps looking better and…
My wardrobe keeps looking better and better. It’s easy, fun and good value.
February 19, 2026
Just how I wanted it
Just how I wanted it. Perfekt sizes. Choice of colors fits the season. Thankyou.
February 10, 2026
I love the "Lookiero experience"!
I love the "Lookiero experience"!! You can choose style, colours, brands how ever you like them and also the amount of money you like to spend on each detail.
My personal shopper is the best!!
January 16, 2026
Pse see my review 4 days ago
Further new update.......And their reply is in German......still not got refund.,.........New update, seems they refunded wrong amount but they will now fix this. I'm still feeling jaded and unsure due to 3 days of emails, letter writing to fix something that was not my fault.
Pse see my review 4 days ago. I did everything Lookieros asked for Inc Declaration, heard nothing since. I reviewed a refund of £22 with no explanation. I should be refunded £90. I have since sent further emails to customer support but am getting no replies. This is infuriating and distressing.
October 6, 2025
Unprompted review
Reply from Lookiero
Dear Linda,
We sincerely apologize for the inconvenience this has caused. Our team has already processed the corresponding refund.
If you have any questions, please do not hesitate to contact us.
Kind regards
Lookiero Customer Service
Just what I needed
Just what I needed, some fresh vibes I wouldn’t choose for myself. I kept 1 item and found 1 half price in Debenhams. Will defo do again, just make sure you’re on it with managing your subscription as you can choose infrequent boxes at your control.
September 18, 2025
Unprompted review
Reply from Lookiero
Dear Lisa,
Thank you so much for your lovely feedback! We’re delighted to hear that Lookiero brought some fresh vibes to your wardrobe and helped you discover pieces you might not have chosen yourself. It’s great to know you found something you loved and are excited to shop with us again!
We also appreciate your tip about managing subscription frequency — it’s a great way to keep things flexible and tailored to your schedule.
If you ever need any assistance or styling advice, don’t hesitate to reach out. We look forward to styling your next box!
Best wishes,
They will charge you for items you…
They will charge you for items you didn’t keep.
Lookiero is one of the worst customer service experiences I’ve ever had. They charged me for products I returned, and despite providing proof multiple times, they refuse to take responsibility. It is definitely a scam, and judging by other reviews, I’m not the only one.
Their customer service is slow, arrogant, and completely unhelpful. They keep pushing the issue back and wanting money for returned items.
Avoid Lookiero at all costs. Save yourself the stress and money.
August 7, 2025
Unprompted review
Reply from Lookiero
Hello Gisele,
We are sorry to hear about your experience.
After receiving your return, we found that the items didn't match what you had selected at checkout.
After initial contact, we requested documentation in order to proceed with your complaint. As we have not received the requested statement in time, it is no longer possible to follow up on your case.
We apologise for any inconvenience caused, and thank you for your understanding.
Best regards,
The Lookiero Team
I am very happy with the selection and…
I am very happy with the selection and the fit and everything so far has been comfortable and good quality. Value for money. There have been the odd items that didn't fit or look the way I expected them to look on, but far less than when I go into a store shopping... I usually maybe find one thing out of 30 I ty on... or get so frustrated I settle for what was almost OK.. and end up never wearing it.
July 8, 2025
Reply from Lookiero
Hello Eddie,
Thank you so much for your thoughtful and positive review! We’re delighted to hear that you’re happy with the selection, fit, and quality of your items—and that our service is helping you avoid the frustrations of traditional shopping.
It’s great to know that most pieces have met your expectations, and we appreciate your understanding about the occasional item that doesn’t quite fit or look as expected. Your feedback helps us continually improve your styling experience.
Thanks for choosing us, and we look forward to styling your next box!
Best regards,
Nice clothes and shoes
Nice clothes and shoes. Fun to get. Some clothes too long or wrong fit but very easy to send back in prelabelled bag.
June 24, 2025
Reply from Lookiero
Hello Diana,
Thank you for your lovely feedback! We’re glad to hear you enjoy receiving your clothes and shoes. We appreciate your understanding regarding fit and length, and we're happy that the return process is easy and convenient for you.
If you ever want to share more preferences to help us tailor your selections even better, please don’t hesitate to reach out!
Thanks again for choosing us!
Best regards,
Perfect for a working mother of two…
Perfect for a working mother of two small children with no time/inspiration left for herself, but still want to look nice at work.
May 9, 2025
Reply from Lookiero
Dear Annika,
Thank you for your lovely review! We’re delighted to hear that our clothing is perfect for you as a busy working mother. It’s wonderful to know that we can help you look nice at work, even when time and inspiration are limited.
If you ever have specific styles or needs in mind, please don’t hesitate to share them with your Personal Shopper. We’re here to make your shopping experience as enjoyable and convenient as possible.
Thank you for choosing us, and we look forward to serving you again!
Best regards,
Great choice of clothes (and handbags).
Great choice of clothes (and handbags).
The type of friend you can shop with - but online.
Easy to return if you do not like the choice your stylist has made.
April 14, 2025
Reply from Lookiero
Hello Elizabeth,
Thank you for writing your review. We are delighted to know that Lookiero helped you choose your new clothes, just like a dear friend would!
We look forward to your next order and hope to surprise you again!
Best regards.
Lookiero Customer Service.
appreciated everything
I just wanted to express how much I have appreciated everything I've received in my boxes. The app provides great inspiration, and I'm really satisfied with the overall experience.
Thank you!
April 11, 2025
Reply from Lookiero
Dear Jag,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve appreciated everything in your boxes and that our app has provided you with great inspiration.
Your satisfaction is our top priority, and it’s fantastic to know that you’re enjoying your overall experience with Lookiero. If you ever have any suggestions or specific styles you’d like to see in the future, please don’t hesitate to share!
Thank you for being a valued member of our community, and we look forward to continuing to provide you with exciting selections!
Best regards,
Reply from Lookiero
Dear Jennyfer,
Thank you so much for your recommendation! We’re thrilled to hear that you’ve had a positive experience with us. Your support means a lot to our team!
If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
Good items combined for a great look…
Good items combined for a great look and new colour combination. Feels very good and I like the easy way for new clothes to be shipped to me. Doing nothing and still getting options for a new outfit even when l am on the go with combining two working places. Easy to send back what doesn’t fit or catch my taste. Very pleased with my first Lookiero box.
February 12, 2025
Reply from Lookiero
Hi Marianne,
thank you for your comment.
We are very happy that the Lookiero experience was positive and that you enjoyed the selection made by your Personal Shopper!
We look forward to surprising you with the next box!
Regards,
Lookiero's Customer Service Department
Avoid
Bought a £50 pair of jeans from my second box and wore them twice before the zipper started falling down. Complained and requested a refund or replacement and they point blank refused and instead offered me £20 off a future purchase. Absolute piss take. AVOID.
March 7, 2025
Unprompted review
Reply from Lookiero
Dear Eva,
Thank you for taking the time to share your experience with us. We understand your frustration regarding the jeans and the issues you faced with the zipper. It’s always disappointing when a product does not meet your expectations, especially after only a few wears.
After carefully reviewing your case, we believe that the compensation offered of £20 off a future purchase is appropriate given the circumstances. We aim to provide solutions that reflect our commitment to customer satisfaction while adhering to our policies.
We appreciate your feedback, as it helps us continue to improve our service. If you have any further questions or concerns, please don’t hesitate to reach out.
Thank you for your understanding.
Best regards,
For those in need of fashion updates
Great look. I am quite a picky customer and Its hard to find outfits that feels and look good at the same time. Don’t know anything about fashion and thats why Lookiero is perfect for my needs. The stylist learns more and more about my preferensens since I give my opinion in the app. Next box is gonna be very exciting!
January 30, 2025
Reply from Lookiero
Dear Mia,
Thank you so much for taking the time to share your experience with Lookiero on Trustpilot. We are delighted to hear that you found the "Great look" in your latest delivery, as we know how challenging it can be for some customers to find outfits that both feel and look good.
Your comment that you are "quite a picky customer" and don't "know anything about fashion" is precisely why our personalized styling service is so well-suited to your needs. We are thrilled to hear that your stylist is learning more about your preferences with each delivery and that you are excited about your next box.
Feedback like yours is incredibly valuable to us, as it confirms that we are succeeding in our mission to provide a tailored shopping experience for customers who may struggle to find the right pieces on their own. Your trust in our stylists to curate items that meet your high standards is greatly appreciated.
Thank you again for your business and for taking the time to share your positive experience. We look forward to continuing to impress you with each subsequent delivery.
Best regards,
A fun way to buy clothes
A fun way to buy clothes. This is now the only place I buy my clothes and shoes. Easy, free shipping and free returns. I love surprises and to get a box of clothes picked out for me is super fun!
February 3, 2025
Reply from Lookiero
Hello Lotta,
Thank you for your fantastic review! We're thrilled to hear that you find shopping with us to be a fun experience. It’s wonderful to know that we have become your go-to place for clothes and shoes!
We pride ourselves on providing easy, free shipping and returns, and we’re delighted that you love the surprise of receiving a curated box of clothing just for you. Your satisfaction and enjoyment are our top priorities!
If you have any questions or need assistance with your next order, please don’t hesitate to reach out. We look forward to bringing you more delightful surprises!
Best regards,
Charged for an item I didn’t keep
I signed up for Lookiero after having been a stitch fix customer for a long time.
I returned my third box after keeping one item only to receive an email saying I had kept two items and would be charged and they have charged my bank account straight away.
There is no phone number to contact them and after having no issues with stitch fix I will be cancelling my account after this experience.
For anyone else please take photos of you returning all items in case you find yourself in this situation.
February 5, 2025
Unprompted review
I would appreciate a reply and reassurance that this will not happen again.
January 31, 2025
Unprompted review
Reply from Lookiero
Dear Sandra,
Thank you for reaching out and sharing your concerns. I’m truly sorry to hear about the unexpected charge to your account and the distress this has caused you. Please let me assure you that we take situations like this very seriously, and we’re here to help resolve this for you.
To assist you with your unsubscription request and to investigate the charge further, could you please contact us directly through our contact form? Once we have your details, we can look into this matter immediately and ensure we take the appropriate steps to address it, including reviewing any refund options if applicable.
We deeply regret the inconvenience this has caused, especially the impact on your finances. Please know that resolving this issue is our top priority, and we’re committed to ensuring a fair and satisfactory outcome for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind regards,
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