LoopReviews 

753
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I love this app it is far better & easier to read than the clock that was on my work top provided by my energy provider (this has now been sacked). To have it on your phone is great, it gives you a lo... See more

Rated 5 out of 5 stars

This is the default smart meter energy app for me. Very straightforward to navigate and provides energy usage data for gas and electricity by the hour, day, month and year in spend (£) and kWh allowin... See more

Rated 5 out of 5 stars

Easy to use app gives great insight too energy usage. Downloaded this app as my energy supplier app is terrible. I can look at 30 minute segments to see how much energy is being used by different a... See more

Rated 5 out of 5 stars

More Than Just a Smart Meter App Loop is a breath of fresh air in the smart home industry. Their smart meter app is a remarkable tool that has significantly improved my energy consumption managemen... See more

Company details

Written by the company

Take back control of your energy bills How? With Loop, the leading energy-saving smart meter app. On average, Loop households cut their energy usage by 15%. How much could you save? Using less energy is currently the only way to reduce energy bills. If you’ve got a smart meter, you can start using the Loop smart meter app to save energy for free. You no longer need to use a bank card during sign up and can instead now use details from your smart meter's in-home display - the choice is yours. Visit www.loop.homes to get started.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

753 reviews

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No history of asking for reviews

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4.3

All reviews

(753)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Much better at showing my usage than…

Much better at showing my usage than either my current or previous supplier. They also have a number of features to help you reduce your usage, through helpful hints at what you can do to reduce your electric/gas usage.

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great App for gas & elec monitoring.

Great App for gas & elec monitoring.
The display provided by the company who installed my meter soon didn’t work and wouldn’t provide a new. E. This app is fantastic, very easy to see your daily usage and make savings where possible

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

The one and only app for Smart Meter owners.

We have been using the Loop app for a while now at our house. The app is so easy to set up, there's every tariff listed for every company, just select what you have and that's it. I shows daily and monthly use from your smart meter. A game changer for during the winter months where things can get very expensive.

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Must have APP for energy monitoring

This app is a must have if you want to monitor your energy usage.
This LOOP app not only tells me how much energy I have used (both gas and electric) but also the cost of that energy.
I have checked it accuracy and as far as I can tell it’s spot on.
I have now put the energy display meter sent to me by my energy company in the bin, it was rubbish and I now totally rely on the LOOP app to monitor my energy usage.
I give it 5 stars and cannot recommend it highly enough.

June 14, 2023
Unprompted review
Rated 4 out of 5 stars

Great app ( a must have)

Great app , let's you know exactly where you stand with your energy bills.
Everything is displayed clearly and concisely, leaving you in no doubt.
The registration process was easy and straight forward. I didn't need to add any sort of debit/credit card to register ( phew), all you do is input a few digits off you smart meter in home display.
Hence the 4 stars ( why not give you ask?)

1 star = knee jerk reaction. 5 star = paid or asked to leave 5.

So four is usually the highest I award.

Good job guys ( left a review on Google apps also )

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent App

Excellent App. Easy to install and set up on my android and provides real time energy data to my smartphone. Also helped me change some energy use habits by comparing different days, weeks and months.

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Found this app by chance after…

Found this app by chance after searching on the internet. Fairly easy to set up and gives you a good graphical view of your usage daily / weekly / monthly. If you are away from property you can check in and see how much energy you are using. Highly recommended fir people with a smart meter.

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Loop reads my meters no probs!

Started using Loop when my supplier said they could no longer read my smart meter as its out of date already!. Loop service manages it just fine so i can keep an eye on usage and see where its all going.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

This app is easy to set up

This app is easy to set up, informative and very simple to use. It has already helped me to use slightly less energy, which is key in these times of sky high bills. I like all the information on the app, and the various ways you can view your usage and compare to say, the previous month or week. British Gas seem unable to provide me with anything half as comprehensive. I asked Loop a question, and got a very fast, very pleasant response via email. What's not to love?

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

I found Loop to be extremely helpful…

I found Loop to be extremely helpful last winter when energy prices were almost unaffordable. I checked every day and soon got into the habit of turning everything possible off at night to cut down on the phantom load. It taught me to cook in bulk, share a bath, wear more clothes, snuggle under a blanket - anything to avoid turning on the heating. I have recommended Loop to my friends and neighbours and still check regularly to make sure I don't overspend. It's got to be good for the environment - more people should know about it.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use app with a lot of information

Easy to use app gives great insight too energy usage.
Downloaded this app as my energy supplier app is terrible.
I can look at 30 minute segments to see how much energy is being used by different appliances.
The solar + battery option has shown me the savings I could make by investing in solar panels. This makes it very easier to see the return on investment.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

More Than Just a Smart Meter App

More Than Just a Smart Meter App

Loop is a breath of fresh air in the smart home industry. Their smart meter app is a remarkable tool that has significantly improved my energy consumption management. With an easy setup process, this free app links to your smart meter and provides insightful data, helping you make informed decisions about your energy use. It has given me an edge over my current service with British Gas by providing more comprehensive information and tools.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

A great tool to manage energy usage

Use the app daily to monitor my energy usage and i have cut down my usage as a result, and started to switch plugs off when not in use. I never used to do this but you can see your usage reduce when you switch off standby. I prefer this to the EON app and it seems so much more accurate with daily costs. Really easy to use with useful tips and also took advantage of the turn down and save which was really easy to use

May 24, 2023
Unprompted review
Rated 1 out of 5 stars

Bit rubbish the service

Bit rubbish the service. Get more info from current energy supplier. Was expecting to see live readings as I got that impression. Cant get that. Also a bit shocked that you had easy access so much of my personal home energy usage. How are you making money with this useage data. Probably hidden away in your T&S's that no one reads! LOL
Uninstalling the App from mobile and it errors! so cant uninstall it!

Only signed up for three days I think it was. What a waste of time it was!

May 24, 2023
Unprompted review
Loop logo

Reply from Loop

Hi Simon, thanks for getting in contact. To give some context, we're a purpose-led organisation set up to help households use less energy and reduce their impact on the environment. Seeing our users make average reductions in their electricity use by 16% and their gas by 10% is great evidence that our opportunity to make a genuine impact is real.

We're fortunate to have an amazing parent company - Low Carbon - that is similarly committed to impacting climate change and which is supporting us every step of the way. We're a small team and at the moment our focus is on getting as many of those smart meter households as possible signed up to Loop, as that helps us to learn, improve and make a great product that people want to use.

Regarding your energy data, in the Loop app you can track your usage in 30 minute intervals, as well as over days, weeks, months and years. Using your smart meter in-home display, you'll be able to access your real-time usage too. Loop accesses your data remotely over the Wide Area Network. These remote connections obtain data every 30 minutes - this is what your utility company uses, what you are billed on and the only data that is available in this way to third parties like Loop.

We hope that helps. If you have any other questions, please send an email to support@loop.homes and we'll be happy to answer them. All the best. The Loop Team

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