I have used Lord Collectibles for many years and could not fault their service! I have only ever had one piece arrive broken in the post and they very quickly rectified it with a new item sent out wit... See more
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The Round House, Birchgrove GC, Surfleet Road, PE113XY, Lincolnshire, United Kingdom
- sales@lordcollectables.com
- lordcollectables.com
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Trustworthy, Reliable and Great service
I have used Simon and Lord Collectables team for years now. I have purchased pre orders as well as in stock orders and all have arrived very promptly. I have even had a few orders where there has been damage unfortunately - due to couriers my guess cause the packaging was immaculate - and Simon has got me sorted with a return label and new products within the next week. I have even had pre orders that never arrived by estimated time so Simon let me change my order to an in stock product instead to avoid further disappointment as it was for a gift.
Lord collectables is my go to for Disney Traditions now as I know I can trust that the team are there to help if anything is to happen and he always has such good stock to choose from!
Many of my collecting are from lords…
Many of my collecting are from lords always been amazing with delivery well packed and brilliant prices
Brilliant
I buy all of my Disney traditions from Lord Collectables, never had an issue. They’re fast in responses to questions etc & Items get dispatched quickly.
They’re my go to seller, ill always check their website first for items I want.
Excellent service
Used a few times, never had any problems and will 100% use again in the future. Sellers are always happy to help in any way possible and answer very quickly.
Amazing Team
I have bought from Simon and his team for year absolutely amazing fast service, I have had a damaged tradition arrive before in the past and even with that their customer service was amazing and got me a new one super fast. Highly recommend!!!
Fantastic service altogether
Fantastic service altogether, customer service on point and always there to answer your enquiries. Brilliant quick safe and secure packaged for delivery too!
Highly recommended for your amazing collections and other items!!
Perfect retailer
Perfect retailer
Items always well packaged, arrives quickly and of high quality.
Fabulous customer services
Broken Tradition cannot replace
Brought a disney traditions, it came broken.. it wasn't packaged very well compared to all the other places I buy traditions from. As soon as I opened it you could see it was broken. Emailed for a return lable but I would have loved a replacement.. none left so unable to get it at all, christmas present down and out of stock everywhere. Very upset.

Reply from Lordcollectables
Broken item, seller unapologetic and unhelpful
Item sent as gift arrived broken and seller would not give refund without the item being mailed back to them which would have defeated the purpose and gesture of a gift. Seller was unhelpful, unapologetic and discourteous in the interactions.

Reply from Lordcollectables
Loungefly bag
Ordered a loungefly bag for my niece as a gift, arrived super fast and was a great price compared to other sites, will definitely shop here in the future.
Faulty goods
Sold me a faulty item then refused to accept a return saying it was after 14 days even though the law says they have to accept return up to 6 months. Trading standards now getting involved.

Reply from Lordcollectables
Evasive and non-compliant
Purchased a gift for my Wife for Mother's Day from my baby Daughter and 8 year old Son. Unfortunately come Mother's Day it was apparent the Disney figurine was damaged. I arranged the return via Amazon and returned, however I never received the refund. I then raised a claim and then received a small portion of the refund. Lord Collectables failed to respond to approximately 8 emails. I am still to this day out of pocket. When I phoned they were abrupt and advised they had resold the figurine. Will never buy from them again, ever!
PS: Took them nearly 3 years to respond with a sarcastic response. I only post up any negative experiences and this was one!

Reply from Lordcollectables
5* value and service
I received my pre order figurines yesterday and the service as usual was flawless. I have ordered from Lord Collectables MANY times and for my Disney obsession I rarely use anyone else. Keep up the great work Team Lord.
Goood family business…
I would definitely recommend Lords Collectables. They have a great selection of items at good prices. The regular offers are excellent. Delivery is very prompt and items well packaged.
Amazing service
Amazing small business who thrives on keeping people happy and also give some incredible discounts and offers. We’ve brought many pieces from them before and are never disappointed. Their delivery time is also exceptional. Definitely recommend.
Highly recommend
Speed and quality, also bargain offers. Highly recommend Simon and his team. Bought Loungefly,collectables and accessories over the years.
Excellent customer service
Always happy with any purchases made at Lord Collectibles. I have purchased from them many times over several years. I’ve preordered items and waited for them to arrive but we were made aware of the timings. When I’ve ordered items in stock they have all arrived very quickly and well packaged. The one item that I had arrive broken was not due to Lord Collectibles rather to the fact it was such a delicate piece, and even then it was shipped out again immediately and return postage was covered by them. Will always purchase an item from Lord Collectibles over other suppliers if they can get it for me.
Highly recommend
If your a Disney collector this is the company to use friendly and approachable company who have helped me grow my collection with payment plans to suit your pocket from 3-6 months depending on release dates? Have preordered several items and all arrived well packaged and in perfect condition! If I could give more stars I would, highly recommend
Brilliantly company always amazing…
Brilliantly company, always amazing prices and super fast delivery. Have been using them for many years definitely recommend them to anyone. You won’t be disappointed
Fantastic
I have ordered several items from Lord collectables. Everything has always arrived quickly and well packaged. Lovely company, friendly helpful staff. A*** company
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