Had a problem with a leather strap. One sent out but lost in transit. Unfortunately email system to customer services doesn't work to well with follow up emails. (Something to do with showing the issu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are from South Africa. My son purchased his beautifully crafted watch at the end of January 2019. We could not locate it with tracking. Andrew Smith responded rapidly with detailed tracking fro... See more
I have been waiting Three weeks on my order. Constantly chasing this however the customer service team is extremely bad. No reassurance given to me it is me who has to chase this every day. Not sure i... See more
I bought a tan gun metal chrono looked great when it arrived but trying chrono the watch was faulty ! Thought no problem 2 year warranty . No direct Phone number and e mail that automatically respo... See more
Company replied
2.5
Poor
111 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I read some nice words online about how…
I read some nice words online about how good is the customer service on lord watches, and today I gotta experience that. Katie Ann, thank you for your prompt help and good luck in everything
February 26, 2018
Unprompted review
Beautiful and Elegant
Customer service is excellent, Watch arrived in perfect condition and looked amazing! Would definitely recommend to anyone wanting a fashionable and affordable watch.
Any issues I had with setting the watch up was swiftly dealt with by the customer service team.
February 26, 2018
Unprompted review
Customer service is spot on and super…
Customer service is spot on and super helpful! The watches are top quality and by far the only watch company I see myself shopping at.
February 21, 2018
Unprompted review
This company has A+ customer service
This company has A+ customer service. It was a pleasure doing business with them! I would highly recommend them to anyone.
February 19, 2018
Unprompted review
Would recommend for customer care.
Fast delivery and coherent communication following purchase.
January 4, 2018
Unprompted review
Nice designed watches they look much …
Nice designed watches they look much more expensive then what you pay ,lovely packaging and fast delivery .. Cant fault their customer support team, they’re amazing ! Thank you lord Timepieces
December 19, 2017
Unprompted review
Sorted my issues!
AMENDED
- Lord have since sorted my issues out and in fact have replaced the faulty watch with a lovely now piece with which I am very, very happy.
- Thanks to the team and my new watch looks amazing.
Tom and Sally
November 23, 2017
Unprompted review
Great watch, good customer service
Just love it....great customer service, amazing looking watches
February 9, 2017
Unprompted review
Beautiful
Luxury watches, good prices and great delivery. Love all about this company.
December 28, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.