Lorex Technology Inc Reviews 

THEY don't stand behind their Extended product warranty.

She was very patient and professional. She understood my needs and worked effectively to get it resolved.

Customer service very helpful and nice, problem solved smoothly.

Pleased with the support I received with the recording on my new door bell device.
Thank you again.

Not good quality.
Bad service

The technician knew exactly what to do, walked me through the steps and resolved the issue.

Customer service was very patient and step by step guide. It was my very first time setting up the system.

The person was very helpful and patience i am not a tech person but it was a very smooth experience resetting my doorbell

CRAP! My $688 Fusion NVR didn’t last 2 years in my new home. Defective internal fan. Purchased 8 cameras to go with it so now for it to work I need to purchase more overpriced CRAP.

I ordered a Camera/NVR bundle from Costco. It was shipped directly from Lorex and the quantity of the wrong items were shipped minus a NVR. They refused to make it right or sell me a NVR to complete my system. Good thing that Costco has integrity and a good return policy. I will look to buy another Camera system from a competitor. I thought Lorex was a more reputable company. Lost this sell!

In reply to Lorex below, hopefully, Costco will recognize that Lorex was not willing to work with this case & customer, as well as, refused to correct their mistake! Your excuse that you cannot access the Costo orders is a lame reason. The items/shipments were shipped directly from Lorex, not Costco! Costco should stop selling Lorex products. Companies with bad customer service don't have a future. Wake up Costco!

Save up to 50% off? Which system is 50%off? Bait and switch and false advertising.

knowledgeable, courteous

This system is terrible. Constantly cutting out, lag time, cameras not working properly, batteries die quickly even when connected with solar panel. Very poor system and not worth the cost. I will be changing to something else.

It was a pleasant communication with the technical rep. He answered my question informatively. Thanks

Thanks Sam you were extremely helpful.I am not very technical savvy however you talked me through pairing of cameras.

I had a system of Google Nest cameras around my house.... decided to change to Lorex because the Google is making such of mess of the transition from the Nest technology to the Google Home app... all my cameras were "Nest" cameras and when I wanted to add another, the new version was only compatible with the new "Google Home" app, which has less functionality than the Nest app it was replacing!

So I bought 6 of the new 4K dual lens wi-fi cameras from Lorex + 2 indoor cameras + a video recorder.

My first impression is the cameras are great. I like the quality of the picture and the install was easy. They are definitely an upgrade to the Nest cameras I was replacing. I also like that I can have a static viewer by connecting the video recorder directly into my TV via HDMI.... and it's really nice to "own" my footage on a local hard drive rather than paying a forever subscription to Google.

However my frustration comes with the apps. I have all apple devices and the only app that works is the one for the iPhone. On my iPad, it's viewer is only the tiny iPhone size experience, not full screen. Then on my Mac, it does not work at all because their it's not compatible with the new Apple M1/M2 chips... you must have a Windows PC.

Also, the iPhone app version frequently has 1 or 2 of my cameras that don't load into the multi-view even though I am still getting motion alerts from them? And I cannot find any setting to disable to automatic spotlights from triggering. And for the basic experience of scrolling through past footage to trying to find people in past clips, it's very clunky and just doesn't work as well as the Nest app I was used to before.

In summary, I think the cameras are great, and my service experience with them was great as well... they are happy to talk to you and try to help.... but they need a LOT of work on their software... a browser based app that can log into all my cameras on all devices that works as least as well as the legacy Nest experience (that Google is replacing) would make this the perfect system for anyone.

Their reply is obvious canned reply to customer complaints, not one word addressed my problems, the phone number supplies is in Bogota, Columbia.
Which would be dealing with the same power less team I already talked to. They made no effort to make up for their mistakes.
Don't seem to care what you think after your purchase.
Slow response to emails, Customer service is overseas
Shipment sent to CVS pickup, refused by CVS. Tried contacting Lorex to redirect Shipment and it took days to respond. New shipment from Canada, they refuse to Overnight my shipment. I will have a systems for several week before I can install it, because of missing parts.

Live person. New how to fix problems. Fantastic!