LOST GEN CLUB Reviews 1,190

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 535 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often noting that items like necklaces and chains are well-made and look exactly as advertised. Many appreciate the affordable pricing, especially considering the high quality, and highlight the value received. The delivery service is consistently described as speedy and efficient, with orders arriving quickly and securely packaged. The ordering process is generally smooth and easy, leading to overall satisfaction with purchases. However, some people mentioned issues with certain items, describing them as cheap, flimsy, or not matching the advertised quality, particularly with rings and bracelets. A few customers also expressed dissatisfaction with the return process, citing high shipping costs for international returns and difficulties with promotional items. Additionally, some reviewers found certain jewelry pieces to be discolored or not suitable for adult sizes, particularly necklaces that were too short.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as great quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and timely... See more

Price

Consumers find price to be positive, with many reviewers highlighting the great quality and pricing, and... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the accuracy of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well from an excellent speedy delivery to the perfect packaging to the quality of my necklace was totally super! I shall definitely be buying something else.

Rated 5 out of 5 stars

A very lovely necklace, bracelet and a ring. Bought these at 3 for the price of 2. Great buy and excellent delivery. less than a week after my order. Will highly recommend them.

Rated 5 out of 5 stars

A perfect transaction. The necklace was and still is perfect for me. So much so I will be looking for a similar link bracelet.

Rated 5 out of 5 stars

Love the necklace. Great quality for the price. Lovely presentation/storage box. Timely delivery. I will purchase again for sure.


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Poor quality jewelry

Poor quality jewelry. For returns you have mail it to France. It will cost you more to ship it to France than what you paid for the jewelry. They do not even provide a shipping label.

June 8, 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Andy,

Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed with the jewelry and the return process.

We completely understand your frustration, especially when the cost of return shipping feels high compared to the value of the items. While our return policy and return address are clearly outlined on our website, we appreciate that international returns can sometimes be inconvenient.

We also offer a 60-day warranty for manufacturing defects and quality-related issues. If there was a problem with the condition or quality of your item, we’d be more than happy to review it and see how we can help.

At the moment, we haven’t been able to find an order or any previous communication under the name shown on this review. If you could send us a message with your order number or the email address used for your purchase, we’d love the opportunity to look into this further and explore possible solutions with you.

We genuinely appreciate your feedback and hope to have the chance to assist you directly.

Kind regards,
Lost Gen Club Customer Support

Rated 1 out of 5 stars

STAY FAR FAR AWAY

STAY FAR FAR AWAY

Worst customer support ever, horrible company, don't buy from here.

June 6, 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Mylxs,

Thank you for taking the time to share your feedback. We’re really sorry to hear that you feel this way about your experience, and we appreciate you letting us know.

We also want to be transparent that we’re unable to locate any order or email associated with the name shown on this review, so we’re not currently able to review the case on our side.

If you still need support, please feel free to contact us directly with your order number or the email used at checkout so we can look into this properly and help resolve it for you as quickly as possible.

We’re here to help and would be happy to assist once we can locate your order.

Kind regards,
Lost Gen Club Customer Support

Rated 5 out of 5 stars

Admired Men’s Jewelry …

The Jewelry designed by Lost Gen gives you quality jewelry that makes a statement without being too overly noticeable. All of their jewelry has a work of craftsmanship that is unique and admired!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

great

well, it was my mistake, but i ordered a gold ring! i wear silver, but i didn’t realize i made that mistake! otherwise. great jewelry and really sturdy!!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Didn’t disappoint

I recently purchased three silver rings, a silver Cuban link chain, and a Brazilian pearl necklace, and I couldn’t be happier with the quality and craftsmanship.

Overall, every piece feels exceptionally well-made and worth the investment. If you’re looking for jewelry that combines quality, style, and attention to detail, I highly recommend these pieces.

June 4, 2026
Unprompted review
Rated 2 out of 5 stars

Not Bad

They arent quite as impressive as they seem online, but pretty cool. Id really love to see them at longer lengths.

June 4, 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Loren,

Thank you for taking the time to share your feedback, we really appreciate it.

We’re glad to hear you still find the pieces pretty cool, even if they didn’t fully match the impression from online. We completely understand your point regarding length, and feedback like this is really helpful for us as we continue improving our designs and product presentation.

We also want to mention that different necklace styles come in varying lengths, and many of them include extension chains for extra adjustability. Full details, including lengths and specifications, are clearly stated in each product description on our website so customers can review this before purchasing.

If you ever need help finding longer options or have any questions, please feel free to send us a message - we’d be happy to help you find the best fit.

We also offer returns and exchanges in line with our policy, so customers have options if something isn’t quite right.

We truly appreciate your support and honest review.

Kind regards,
Lost Gen Club Customer Support

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