National Lottery Reviews 

Nightmare new app!
I can never rely on the app to buy tickets as it says I'm either not in the UK or have exceeded my limit -( I buy one ticket for each draw, on the day of each draw and I have never set a spending limit so by default it's £500). I have written to customer services who do not bother to reply, I have checked all of my details and everything is correct, I have even tried to close my account.

Shocking....

Glad I couldn't get on line to buy a ticket now I have read all these bad reviews I will never buy another ticket. A national scandal! Time the UK Government looked into this

its worst app and stupidity.

we use to play with logic. if play continusly for four weeks atleast we can win one time. the app is not working before depositing . the number which i chosen won the euro millinium 1500£. its night mare. with UK national lottery.

Cannot update debit card details as allegedly have an ongoing transaction. Website is unusable.

I purchased a instant game and lost the connection rang the helpline and she said she would play the game and tell me the results.
Why would I purchase a game for someone else to play. Never again

Yes, it is a lottery and yes, we know it was set up to fund 'The Arts' or at least those arts which most of us have no interest and which the nobs think we should pay for.
I can only echo what so many others have said, the new website is far from simple and it just snatched my money before I was able to check anything! I recall the CEO hitting out at those who 'moaned' about the near 200m GBP that go to Canada every year for teachers pension funds - an amount that would have provided some much needed hospital provision for the UK. As for the number of 'winners' don't get me started.

Absolutely awful customer experience with the National Lottery ! I had just 70 pence balance, got a new debit card, and was told I can’t update it until my balance is zero—fine, I’ll move 70 pence ! But then I call customer service, only to be stuck in an endless loop with a useless AI, finally told they won’t help me today ! For a company making millions from hopeful players, this is a disgusting way to treat customers. The worst AI service I’ve ever dealt with. Now I’ll even miss out on tonight’s draw because I can’t buy a ticket until this is sorted.

This is the IRISH National Lottery.

The title should reflect this.

Crap site. Absolute rubbish

I am writing this review to share my honest experience using both the app and the website. While the platform provides basic gambling services, the overall user interface and functionality feel outdated compared to modern standards in 2026.

One of the biggest weaknesses is the notification system. When a win notification appears, it does not provide direct access to the winning ticket or detailed result information. Clicking the notification simply opens the app without showing anything useful. Even after entering the app or website, finding your winning ticket requires manual searching through ticket lists. There is no automatic result summary or highlighted winning entries, which makes the experience unnecessarily frustrating.

Result presentation is also very poor. After winning, the system does not clearly show which numbers or selections were correct. Users must manually compare numbers themselves, which should not be necessary in a modern digital platform.

The website experience mirrors the app’s problems. Navigation is not very intuitive, and important information such as spending history, win summaries, or responsible gambling statistics is not displayed in a simple, centralized dashboard.

The gambling limit control system is another concern. While responsible gambling tools are important, the implementation here is not user-friendly. Spending limits are difficult to monitor because there is no clear breakdown of weekly or monthly usage.

What is particularly frustrating is the sudden blocking pop-up. Instead of giving early warnings as users approach their limit, the system abruptly stops gameplay once the limit is reached. A gradual warning system would be much more reasonable.

The €300 monthly limit is also quite restrictive for users participating in syndicate play, and there is little flexibility in adjusting limits.

Overall, the platform needs significant improvements in interface design, result tracking automation, and user-friendly control features.
It is also worth noting that Irish National Lottery does not appear to respond to customer comments here on Trustpilot, despite many users reporting similar issues. This creates the impression that customer feedback is not being taken seriously.
Many players feel that the company’s communication with users could be improved, especially considering the scale of its operations and the amount of revenue generated from players. The perception among some customers is that user experience concerns are overlooked while the business continues to operate at a very large scale. For example, games such as the millionaire-style draws are widely discussed by users who believe the platform generates substantial nightly profits, although exact figures are not publicly confirmed.
This is simply meant as feedback and observation from a customer perspective. I hope the platform will improve its communication, transparency, and responsiveness to user concerns in the future.
In conclusion, this platform urgently needs modernization and a more customer-focused approach. Basic features such as clear notification routing, transparent result display, and practical gambling control tools should not be difficult to implement in 2026. Customers are not asking for complex innovations — only for functionality that works properly.
Lack of responsiveness to repeated user feedback is very concerning for a public service operated at the scale of Irish National Lottery. When many customers report the same problems, it should be treated as a priority rather than ignored.
If improvements are not made, trust in the platform will continue to decline. Players deserve transparency, usability, and respect for their time and money.

Total joke.
Phone not compatible with latest upgrade. Certainly wont be upgrading phone to accommodate rubbish app. See reply from support below.
Thank you for contacting the National Lottery with your query.
 
We continually update our app to ensure it offers the best possible experience for our players. 
 
Supporting older Android versions below 10 has become increasingly challenging, we must ensure our ability to maintain compatibility while implementing new features and security enhancements.
By focusing on Android 10 and above, we can dedicate resources to providing a more reliable, feature-rich, and secure app experience. 
 
While our app will not work on your device, our website is still available for use and we hope that it is sufficient for your usage.

New site is horrendous, difficult to navigate. No emails to say your monthly ticket has ended. Viewing your ticket has never been so difficult.

If you don't want people play, then well done.

Online is supposed to be easy. You have made it unusable

I think I must have missed the episode of the BBC’s TV show “The Apprentice” ….. where Lord Alan tells the candidates that their task for that week is to go and tinker about with the Lottery app !!…. Does anybody know who got fired?

The new website is a disaster, I cannot change my debit card as it says I have a pending transaction, and it won’t let me withdraw either. It did not send the emails”your ticket has finished” so I missed 2 weeks draws. I am going to have to create a new account as my old debit card no longer works. Appalling management

The new app is terrible to use, don’t know why they changed it the old one was much better.

national lottery was good till Allwyn changed everything ,no warning it's a National disgrace I and millions of loyal customers are flabbergasted how this so called upgrade has taken place,I and my family and friends can not trust your new system's AND HOW CAN WE TRUST MONIES GO TO GOOD CAUSES AS WELL,thier should be many terminations of employment as it is at the moment not fit for purpose the government should step in and close it down please till it's sorted out

This new app is a disaster, last week couldn’t log in, after a while got in, this week it’s telling me my location is not in uk,
I’ve deleted the app won’t be using again, why they mess with stuff tat worked is beyond me 😡goodbye national lottery

If it ain’t broke don’t try to fix it, new app total rubbish it doesn’t work properly.

Absolutle rubbish! Go back to the old version please!!

I put 2 lines on Saturdays lotto one luckdip one line my numbers money has been taken from my account but no ticket is showing in my account I have checked my bank and they took it and uts showing in my purchase but can not check my numbers as no ticket is there to view so I will not by buying any more