Lottoland Reviews 

5,982
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 358 reviews, most reviewers were unhappy with their experience overall. Many customers found the website to be problematic, with some reporting issues where deposits were taken but not credited, or accounts were closed after winning. Reviewers also frequently encountered unhelpful and unresponsive customer service, experiencing long delays in email replies and difficulty getting direct answers to their queries. A significant number of people reported not receiving their withdrawals, facing considerable delays, or having their winnings withheld, often due to complex verification processes or account closures. Conversely, a small portion of people experienced quick withdrawals and found customer service helpful. Some reviewers also appreciated the website's stable games.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment, with many reviewers reporting significant... See more

Website

Users describe negative interactions with the website, with many reviewers calling it unreliable and advising... See more

Customer service

People report negative experiences with customer service, often describing it as useless, slow, and... See more

Response time

Customers had negative experiences with response times, frequently reporting slow verification processes,... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting that the company makes it difficult... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been playing Bonanza on Lottoland for years. Play about 3 times a week. Last few months never had a decent win always lost my money. Nothing like it use to be.Lottoland were my first choice but sadly... See more

Company replied

Rated 2 out of 5 stars

Use to be very happy with Lottoland in fact remember saying on Trustpilot it was a good site. I play on 2 other sites from time to time. My game is Bonanza which use to provide a acceptable number of... See more

Company replied

Rated 3 out of 5 stars

My first time ever using this site made few deposits and got a £140 win withdrew £120 I'm used to fast pay casino. Withdrawal made 05/05/2026 and this morning I had to send bank statements and a manua... See more

Company replied

Rated 3 out of 5 stars

The slots are fun reasonable prizes, biggest problem is the slowness in whch payouts are made. I've got use to the payout not being instant but up until now they have been in by midday the next day... See more

Company replied


Company details

  1. Lottery Vendor
  2. Online Casino or Bookmaker

Information provided by various external sources

At Lottoland, you can bet on the outcome of the biggest and best lotto draws the world has to offer.


Contact info

2.2

Poor

TrustScore 2 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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2.2

All reviews

(5,982)

366 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great site

great site. opened an account played 100euro and lost. found a promotion called free wheelin which was a free game with various prizes, span it won 50euro in free spins + 10000 in cash so happy days. payed out no problem.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Worst site out there do not register…

Worst site out there do not register they’ll rob you blind !!! I’ve spent months a months on the app spent so much too …. You never get anything no bonus no spin the wheel literally nothing the site is boring and they’ll scam you bad I’ve been fighting a case for two months about Lottoland they are a scam …. DO NOT REGISTER

January 18, 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Lance, thanks for your review. I’m sorry to hear the games/bonuses didn’t meet your expectations. While all our games are from certified providers, I appreciate your comments and understand your frustration. What I’ll do is pass on your feedback to our internal team or providers who can look at understanding what can be done to improve it for future promotions to come.

Rated 1 out of 5 stars

AVOID

AVOID - SCAM OF SITE
played Kong 3 - managed to get the bonus after £50 paid then choose the symbols which give extra collection things to have 10 spins and not win anything at all I am appalled that a site grants you a bonus give extra collects to then not give you a penny outrageous and should be checked by authorities the RTP is shocking site needs to be shut down, they should not be allowed to advertise on television as well
SCAM SITE AVOID

January 16, 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Lisa Yould, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 5 out of 5 stars

LOTTOLAND YOU'RE BRILLIANT

LOTTOLAND YOU'RE BRILLIANT. Great games, and their AI bot was advanced enough to answer my questions. I have also withdrawn my funds and I received an email immediately with confirmation of withdrawal to follow. I believe all will run smoothly. THANK YOU LOTTOLAND 😊

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs, still owe me £5300 from last year. They used They dont accept 3rd party deposits. But one of there main deposit methods is 3rd party (trustly) even emailed to tell me they are definitely classed as 3rd party. But the excuse They used to not pay was I used my sons account to deposit and its a 3rd party. But like I said so is trustly and I trust my son more than a 3rd party app

March 30, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Donald, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

AI describes this website as FRAUD

January 9, 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Alison Giffney, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

Il be honest it's a joke

Il be honest it's a joke. The website is genuine and they normally pay the withdraws in a day or two. However £3000 down in 2 days because non of the games bonused sensibly . £350 pounds on £2 bet on le bandit and nothing not even a rainbow. Scam! Fishin frenzy £360 for a bonus of £29.86 SCAM! IT SHOULDN'T TAKE NEARLY £300-400 A TIME TO GET A BONUS ESPECIALLY ON LOW BETS. I'd would stay away from this company. Simple as the games are rigged to not bonus.

January 7, 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Calm Girl, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

Scam site

Ive recently played on this site and am having trouble with withdrawing my winnings i believe this site is a scam they are quick to take your money but not to pay you out typically signs of a scamming casino site

January 5, 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Jordan, thanks for letting us know how you feel. I’m sorry to hear you’re upset about the outcome. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to look into this for you.

Rated 1 out of 5 stars

100% scam !!

100% scam !!

Played Pirots 3 and uses the bonus hunt which on other sites will normally vary with how much you win and how many bonus you get but with this site not 1 in £100 and then when I did get 1 it paid £6.00. Then somehow managed to spin a super bonus which is rare to then see it paid out less than £100 considering it’s the best bonus in the game. They just take your money with nothing note worthy in return

January 5, 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Max, thanks for your review. I’m sorry to hear the games/bonuses didn’t meet your expectations. While all our games are from certified providers, I appreciate your comments and understand your frustration. What I’ll do is pass on your feedback to our internal team or providers who can look at understanding what can be done to improve it for future promotions to come.

Rated 5 out of 5 stars

I’ve used a few different betting…

I’ve used a few different betting platforms over the years and tried Lottoland mostly out of curiosity. Placing sports bets was straightforward and the odds were clearly displayed, which makes it easier to compare before confirming a bet. So far, settlements have been accurate and I haven’t noticed any unexpected changes. It’s not a platform I use daily, but it works well for occasional betting.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

Lottoland delaying payments

I won money on Christmas day and I'm still waiting for it 12 days later. After contacting their private chat they say I have to give them bank statements to prove who I am despite using them for years. All I want is for my winnings to be returned to the same account they took it from when I deposited. They have my bank account number and sort code but I have to put my bank statements in PDF form and the link they sent me to do it doesn't even work. Avoid this site at all costs. They're quick enough to take your money but when it comes to transferring your winnings it's all delaying tactics. Avoid.

January 5, 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Kevin, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. I see you spoke with Alex on 06.01.26. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.

Rated 1 out of 5 stars

you sent me £20 a week ago

you sent me £20 a week ago. no problem.
but you can't send a larger amount for a whole month

December 8, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Saulius, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. I see you spoke with Alex on 06.01.26. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.

Rated 1 out of 5 stars

I have played online casinos since they…

I have played online casinos since they started. and yes the chances of a profit is a slim chance. but most of us do it to kill time 😄 I played goldey locks and the three bears for way too long and i just kept pumping money into it probably £600 and from £100 their porridge was full to the brim so I knew a feature was due? 😂😂😂 boom 💥 they got me oh yes they are collecting. and I am the fool to believe that lottoland had a heart ❤️

January 2, 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Morgan pearce, thanks for your review. I’m sorry to hear that your experience wasn’t what you hoped for. Gambling always carries risk, and unfortunately sometimes things don’t go our way. If you’d like, we can take a look to see whether there’s been any issue on our side or with the games — please reach out to us via Live Chat and I’ll be happy to help.

Rated 1 out of 5 stars

Constant delay with withdrawals

500 pound the first time just before Christmas then thought I'd play on eventually one 1731 as soon as I withdrew the winnings they then froze my winnings only to say they needed more ID I've provided the ID and it has now been seven days later still have not received no winning seems to be that any time you win on this company that they freeze the account and always ask for ID and then take their time I don't know if they eventually do pay out on not but I've tracked every email and message with customer services on their live chat and seems to be just a waste of time

January 2, 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi David Mccarthy, thanks for your review. I’m sorry to hear you experienced delays with your withdrawal. When certain amounts are reached, accounts are required to go through additional verification, as outlined in our Terms and Conditions. Please rest assured that your case is being reviewed carefully and treated with priority.
We can’t discuss specific details here, but if you contact us via Live Chat, we’ll be happy to help get this resolved as soon as possible.

Rated 4 out of 5 stars

Withdrawal times

Overall a good site,good choice of games,had a few small wins. Seems fair up to now. I would have given 5 stars but the letdown, a very important one to everyone, is the withdrawal times. No excuse to be honest. All other sites I've played on are max 2 hours. A few are almost instant. I have waited 2/3 days sometimes. Come on and sort it out. No excuses,not even trying to blame the banks system washes with anyone!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have only been playing this a week…

I have only been playing this a week and I have won over 10k on here and after all it only took 1 day to hit my bank I absolutely love this site dont know why so many people would rate this bad and the customer service was amazing thankyou again I'd recommend this over William hill any day 🥰

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

You have nothing to give

You have nothing to give, parasites. thats 3 months of having a gamble i cant be bothered with your site anymore. Constantly take everything theres no little win or anthing. Its 20 spins, bang gone. Youre firing blanks. If anyone reads reviews before gambling id avoid this at all costs BET365 is the one to use i only try these impetent ones because i closed my origanal a few years ago

December 30, 2025
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Ryan, thanks for your review. I’m sorry that your experience wasn’t what you hoped for. Gambling always carries risk and sometimes things don’t go our way. If you wish, we can check together whether there’s been any issue on our side or the games — please reach out by Live Chat and I’ll help you raise a review of your recent sessions.

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