Orderd glasses from this company Sold as being photochromatic And adjusting to vision They do neither They are just cheap reading glasses that i could get for a fraction of the price in a loca... See more
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Review summary
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Since my 1* review I got contacted and refunded. Original post Scammers! Avoid this company. I received my parcel with the main part missing! I asked for the full refund and the return address -... See more
Company replied
Having tried the product it was not working for me and requested refund after refusing % r finds the team gave me a full refund as promised. All Sorted with persistence
I ordered a dark brown hair topper from this company, and what arrived was nothing like the advertised product. They sent me a red topper — completely different in colour and quality. Custo... See more
Company replied
3.1
Average
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been scammed
I've been scammed. No product received and minimal, unprofessional replies from customer service. I ordered this product in January, it is now March.
January 22, 2026
Unprompted review
Reply from Loungon
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@loungon.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
ITEM DIDNT WORK
*** 16th March 2026 ***
***** UPDATE *****
12 DAYS AND NO REPLY.
THIS SHOWS SO MUCH UTTER CONTEMPT. AND SHOWS HOW THIS COMPANY DOESN'T GIVE A MONKEYS ABOUT THEIR CUSTOMERS.
SO.
PLEASE ❤️. PLEASE ❤️. PLEASE ❤️. PLEASE ❤️. PLEASE ❤️ 🙏.
DO NOT WASTE YOUR MONEY ON TAT. UTTER TAT.
This So-called COMPANY WANT Me to Deal with them through EMAILS. But. I AM QUITE HAPPY to Communicate through TRUSTPILOT.
BECAUSE. I FULLY TRUSTPILOT THEM.
Having a LAUGH.
Customer Service is trying to HELP RESOLVE the issue.
WHAT. BY SENDING ME AN EMAIL. AGAIN. TRYING TO SELL ME MORE TAT.
NOT IMPRESSED WITH THIS BUNCH OF COWBOYS.
I WON'T HOLD MY BREATH FOR A REFUND. AS THIS COMPANY IS A DISGRACE.
*** BUYERS BEWARE ***
*** SCAM ALERT ***
ITEM DIDNT WORK.
Wasn't Pleased, and emailed them Umpteen Times.
Initially they replied. BUT NOT TO HELP. JUST SELL MORE TRASH.
The they JUST BLATANTLY IGNORED My emails.
I had Given Up. UNTIL THEY JUST EMAILED ASKING IF I'D GIVE THEM A 4, OR 5 REVIEW. ON TRUST PILOT.
WELL. THEY CAN GO GET THEIR 4. OR 5* REVIEW. FROM SOMEONE ELSE.
NOT ME!!!.
1*. BECAUSE I CAN'T GIVE 0*.
January 8, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@loungon.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Product delivered on time
Product delivered on time and as advertised
January 28, 2026
Unprompted review
Product is no match to whats been…
Product is no match to whats been advertised.
Useless product and doesn't make any difference.
January 30, 2026
Unprompted review
Reply from Loungon
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@loungon.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Not great tbh
Hardly made any difference despite following the instructions
So I tried it in my coffee instead, made a great alternative to cream.
February 27, 2026
Unprompted review
i orderd a product from loungon uk i…
i orderd a product from loungon uk i have had £33.98 taken from my account but have not had any information as to when i might hear when i can expect delivery the date of purchase was 16th febuary 2026
February 16, 2026
Unprompted review
Reply from Loungon
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@loungon.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
The item did arrive, however didn't live up to expectations
The item did arrive. However did absolutely nothing to repel water or reduce light pollution on my car. Not worth the time or money personally
February 27, 2026
Unprompted review
Reply from Loungon
Dear Customer,
Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@loungon.com , and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
Appalling
Appalling. If I could give them zero I would - delivered the wrong product and will not refund as they "claim" they will.
Dreadful experience will never use again and I would highly recommend that no one else does as well.
DO NOT BUT FROM THEM!!!!!
January 20, 2026
Unprompted review
Reply from Loungon
Dear Customer, we sincerely apologise for the extremely poor experience you’ve had.
We are truly sorry you received the wrong item and that the refund you were promised has not been processed, causing you so much frustration and disappointment.
Please send your order information to our customer service email: service@loungon.com .
We will investigate your case urgently and provide a proper resolution within 24 hours.
We hope to have the opportunity to put this right for you.
Fake advertising no customer services
I bought the spray foam bottle that they have advertised as a 1.5ltr bottle but what turns up is a 900ml bottle adverts are fake and misleading emailed there customer services to get no reply would buy again and anyone else purchasing watch out fake advertising
February 26, 2026
Unprompted review
Reply from Loungon
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@loungon.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Bought 2 Car OBD scanners...2 pieces of…
Bought 2 Car OBD scanners...2 pieces of useless junk arrived..nothing like in Anyway as described.or portrayed..This Website are total Scammers!!!Save Your Time and Money !!!!..We are being Sold other companies Rubbish!!! As for Stars!!!it should have ZERO!!!I AM Genuine Buyer...and I hope with this Review it will Save peoples Money...
February 25, 2026
Unprompted review
Reply from Loungon
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@loungon.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
SCAMMERS
The seller is china, they sell rubbish quality and very different whats adveetised, when i requested to send it back they offered me £20 to keep item and i refused as it's a piece of chunk and havent heard back since.
will be raising a dispute on paypal.
February 11, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration about the poor product quality, misleading advertisement, and lack of further response after you refused the offer to keep the item.
Please send your order details to our customer service email address: service@loungon.com . Our professional customer service team will provide you with the best solution within 24 hours.
Please give us a chance to make amends; thank you very much.
Ordered a jump start booster as…
Ordered a jump start booster as advertised on Facebook. When goods arrived it was a standard battery charger. I raised the issue with them and they offered me 50% of purchase price and I could just keep the item. I declined so they then said that they would give me a full refund and I could again keep the charger as a gesture of goodwill. Despite more emails to them no refund was received. I then escalated it as a complaint to PayPal but now they want the item returned by myself with full tracking details at my own expense . Absolute joke of a company avoid at all costs.
January 19, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration about receiving the wrong item, broken refund promises, and the unfair return cost through PayPal.
Please send your order details to our customer service email address: service@loungon.com . Our professional customer service team will provide you with the best solution within 24 hours.
Please give us a chance to make amends; thank you very much.
Wrong item sent but got a refund
Ordered a topdon car fault scanner. I received a different brand and wasn't happy because it didn't support dpf regeneration unlike the topdon scanner, after contacting customer services they agreed to send me a refund and an apology for the wrong item. Can't be fairer than that. Would buy again and hopefully receive what I ordered.
February 7, 2026
Unprompted review
Shocking tack don’t buy
Wish there was a minus 10 shocking scam rip off don’t buy and from them and if you want a refund you have to pay !!! electric froth cup … not anything like it absolutely expensive rubbish not a happy customer never again
February 18, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that you have had such an upsetting and disappointing experience with your purchase, and we fully understand how dissatisfied you must be with the product and the refund process. Please send your order details and any related information to our customer service email address: service@loungon.com . Our professional customer service team will look into your case carefully and provide you with a fair and proper solution within 24 hours. Please give us a chance to address your concerns properly and make this right for you; thank you very much
Froth maker
Ordered a froth maker, what I actually ordered is NOT what I received. Doesn't even have the function on it I bought it for. It's supposed to heat and froth, it does neither of these. Complete waste of money. .They do offer a refund but in order to qualify the goods have to be damaged etc, for me to return would cost more than the product itself. Therefore I cannot recommend this company. The goods are Chinese and cheap. Not worth what I paid for it.
February 17, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that the product you received did not meet your expectations and that you have encountered such an unpleasant experience with your purchase, and we fully understand your frustration and disappointment. Please send your order details and relevant information to our customer service email address: service@loungon.com . Our professional customer service team will carefully review your case and provide you with the best and most reasonable solution within 24 hours. Please give us a chance to make this right for you; thank you very much.
Ordered a card on vehicle scanner
Ordered a card on vehicle scanner. They sent me a much cheaper version which didn't work.
Offered me a 20% refund. Then changed over the item on their site to cover it up.
They now offer the cheaper one advertised as the dearer on.
So false advertising.
Don't touch them with a bargepole.
Total scam
February 3, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your entire shopping experience has fallen far below your expectations, and we fully understand how disappointed and frustrated you must feel. Please send your order details and relevant information to our customer service email address: service@loungon.com . Our professional customer service team will carefully look into your situation and provide you with the best solution within 24 hours. Please give us a chance to make this right for you; thank you very much.
I ordered some boots from a face book…
I ordered some boots from a face book ad for this company, after a week or 2 I thought it was a scam and id lost my money then the boots arrived, super comfy and really tough.
Very pleased
February 16, 2026
Unprompted review
Scammers take your cash and never send…
Scammers take your cash and never send product avoid at all costs
February 4, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@loungon.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I don’t know how I could have been so…
I don’t know how I could have been so stupid to trust these people, I read the reviews and thought I would give them a chance, so ordered the milk frother that they advertised and they have sent me a little magnetic stirring mug, I should have gone with my gut feeling on this one, I will NEVER order anything off these people ever again, I can’t afford to lose money and be ripped off, I expect to receive what I have ordered and paid for. My advice is don’t order off these people, I am so disappointed and angry, scammers that’s what they are, took a while for me to receive it as well
February 13, 2026
Unprompted review
Reply from Loungon
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@loungon.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
I ordered quantity 3 of glass cleaner…
I ordered quantity 3 of glass cleaner for my car windscreen.
Although one of the cleaner bottles was manufactured incorrectly and fell apart on opening the top the product worked very well, I now have no problem seeing through the windscreen when it’s raining.
I complained to Loungon about the broken bottle and they very kindly refunded the entire order without requiring a return.
February 9, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@loungon.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
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