Louvelli Reviews 208

I ordered a jumper for £25 that did not match the quality or appearance shown on the website. When I contacted customer service, I was repeatedly told the item was “as described” and that any differences were due to lighting or screen settings.

To receive a full refund, I was required to return the item to China at my own expense, which would have cost almost as much as the item itself. Free returns were not offered. Instead, I was offered partial refunds of 15%, then 25%, and then 30% if I kept the item.

I proposed accepting a 40% refund to resolve the matter, but this was not agreed to or processed. The back-and-forth was time-consuming and frustrating, and I am still out of pocket.

I would strongly recommend reading the return policy carefully before ordering, particularly regarding international returns and refund conditions.

Zero stars!!! Do not buy from this company. Dreadful service and poor quality clothing.

If I could give 0 I would disgraceful yes I should have checked but it’s false advertising item isn’t anything like on website, offered me poor refund or had to send to china and pay high costs and custom fee , they don’t mention you have to send back there yes you get 30days but will costs more than top to send back. Now my daughter feels bad and upset as she sent the link, isn’t her fault there are companies like this disgraceful AVOID and I will contact trading standards as well.

Hoodie is shiny and cheap paid £26.95 scum bags to do this to people.

DO NOT ORDER FROM THIS COMPANY, misleading poor quality counterfeit product.
Their service is disgraceful DO NOT ORDER !!
Reporting to trading standards

My order took three weeks to arrive (which i understand can happen and that is frustrating but okay), however when it finally did arrive I only recieved one of my items that i had ordered out of the two. I contacted their team to sort it out, sent a photo of exactly what i recieved to help, yet they responded saying that everything i ordered was there when it was infact not aswell as only giving me a refund of £7.50 instead of the £21 i was owed. I am unsatisfied.

The top I ordered finally arrived, but looks NOTHING like the photo. Wrong model, colour, vibe…. Save your money, I wish I had!

AWFUL AWFUL AWFUL! SCAM! AVOID

This company is a scam do not buy from them , the products are not as described ,bad quality , falsely advertised
No way to return or get a refund !!!
Do not buy anything !!!

PLEASE PLEASE PLEASE do not buy from this company, they used someone wearing a real GAP hoodie from urban outfitters without their consent and posted it on tiktok as their own product. When it arrived it was made of cheap material and the logo was printed on and looks fake as hell. Tried to get a refund from the company but they make you send it back to china (which you have to pay for) and said you only get what the product is worth not what you pay for lol.

Zero stars - counterfeit rubbish and totally non compliant with consumer standards

Dreadful scam company. Hoodie from China. Awful quality- threads hanging off, badly made, logo stuck on badly, terrible material-almost plastic.
Refused to do anything other than offer anything other than 15% refund to keep the item-which is not fit for purpose so is going in the bin

Placed an order for 2 sweatshirts. Order say delivered but never received.
Company accused me of lying and point blankly refused to give me a refund or even re send order out.
No proof of delivery just what there delivery company have told them. Delivered at 01.34am supposedly.

Absolutely shocking customer service. Very rude. Just kept repeating themselves..

DO.NOT ORDER FROM THIS COMPANY

Absolute crooks. 2 months and still waiting my refund despite numerous communications. Avoid!!!!

Awful, poorly fitting jeans, nothing like the pictures, fabric cheap. Wish I could give a zero review. AVOID. Hopefully they will be forced to stop trading and scamming people. Wish I had read these reviews before parting with my money. Disgusting that they won't refund either. I believe they are drop shipping from Ali Express, the same jeans are listed on their site. There's no transparency in their advertising, Trading Standards should be investigating them and safeguarding the public. I'm livid.

Absolutely horrendous quality & customer service is even worse!
Didn’t even realise I was buying a fake branded hoodie as my daughter didn’t notice the back of the item! Avoid like the plague!!!!

Very very poor customer service and returns policy. I really would recommend that you do not shop at this outlet.

Item of poor quality, poor material quality, and was unable to return it. I was only offered 25% of the money back.

Very disappointing

if i could rate less if i could, honestly the worst quality took 4 weeks to come completely different colour design was off and just unhappy with this purchase in general.
DO NOT BUY FROM HERE!!

Would give them a minus rating if possible . Misleading adverts and poor to rubbish quality items received after 6 weeks ! Company refusing to give a refund . DO NOT BUY FROM THEM . Clothes are only fit for the bin. Terrible cheap material with “fake” stuck on branding ! How can they be allowed to trade and sell such rubbish !!!!

Ordered 2 hoodies, they arrived completely different from the pictures online. Awful quality, customer service will only offer 25% refund, do not order from this company!!

Couldn’t give zero stars otherwise I would. Cheap nasty products and will not accept a return as ‘it’s what you ordered’ - utterly disgraceful