Love & Lace Reviews 169

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely above and beyond personal service. Advice about matching the wire size of my existing broken bra wire, keeping me abreast of when the new stock would come in, speedy and good value dispatch... See more

Rated 5 out of 5 stars

Good quality products. These underwires are of high quality and fully coated giving them a superior look. They are made from rounded metal making them a more comfortable fit for under the breast. T... See more

Rated 4 out of 5 stars

As an 81 year old lady, needing stretch lace to sew inside the welt of a summer jumper (it had stretched when laundered) I wasn't impressed with the packaging - very pink, large lettering and very '... See more

Company replied

Rated 5 out of 5 stars

I stumbled onto a winner when randomly googling DIY knicker kits…I bought a lovely quality brief making kit which was delivered super speedily. The bamboo fabric washes beautifully. I then kicked my... See more

Company details

  1. Fabric Store
  2. Haberdashery
  3. Scrapbooking Store
  4. Sewing Shop

Written by the company

Modern PDF sewing patterns for lingerie & swimwear plus bra making kits & supplies for sewing your own lingerie. Check out our easy to follow step by step video tutorials on our YouTube channel & learn how to make your own bras, panties, bikinis & swimsuits. Our supplies are sourced responsibly & we carry dead stock which is a sustainable option for your sewing needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

RETURN ITEM TERRIBLE CUSTOMER SERVICE

Ordered through debenhams I ordered a cushion inserts i thought it was for 4 and I ordered 1 which was my fault as I never read properly trying to return is a absolute nightmare said they could send digital label which then said they havnt got one and sent a link to print a label and could only send back if i take to next town near me 4 mile away to a certain shop explained I don't have printer and I don't drive i have had nothing back still not happy at all terrible customer service

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, I only purchased the free bra sizing down load, which was easy to down load and use to measure for wire size, I haven't got round to purchasing them yet as I have been looking at the beautiful lace.

March 13, 2026
Rated 5 out of 5 stars

Absolutely above and beyond personal…

Absolutely above and beyond personal service. Advice about matching the wire size of my existing broken bra wire, keeping me abreast of when the new stock would come in, speedy and good value dispatch of new wires which fit perfectly.

February 19, 2026
Rated 5 out of 5 stars

Nice touch

Delivery of goods was prompt and beautifully wrapped in tissue paper with a note from the wrapper. Nice touch, everything felt quality.

January 24, 2026
Rated 5 out of 5 stars

Love this website

I love the patterns and all the products available. I like how there are deals each month and new products as well.

October 7, 2025
Rated 5 out of 5 stars

Beautiful fabric

Beautiful fabric, very true to the image in the website. Good postage price, fantastic quality and speedy delivery. I love Love and Lace! 🙏🏽

September 26, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look