LOVE BRAND & Co. Reviews 427

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Arrived promptly, well packaged. Love the colour, pattern and beautiful quality... expensive tho even at half price! They're a Christmas gift for my partner...hopefully they'll fit. I'm looking for... See more

Company replied

Rated 5 out of 5 stars

We bought two fabulous men’s linen shirts. The patterns are unique and beautiful. Compliments received on first wearing. I spotted a smashing blue and white silk Blondie blouse that I know will bec... See more

Company replied

Rated 5 out of 5 stars

The shop I visited was somewhere near Bayswater, both girls were very very friendly and helpful. Was their recommendation to either visit the other store nearest was St. Christopher street. She also t... See more

Company replied

Rated 5 out of 5 stars

I had never experienced such an incredible service!! Mary was so helpful, patient and made everything possible for me to end up with my Christmas gifts and to have such a smooth and easy online experi... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Beach Clothing Store
  3. Swimwear Store

Written by the company

LOVE BRAND & Co. is the ultimate destination for premium swimwear and resortwear. At LOVE BRAND & Co. we believe in living well and living green. We love the good life and love the planet too and we believe one doesn’t have to cost the other. Giving back and sustainability is the message of love in LOVE BRAND & Co. Our loving ethos runs through everything we do. From how we make our clothes and operate as a company, to our commitment to helping wildlife and communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

427 reviews

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Rated 1 out of 5 stars

The shorts were lovely but didn’t fit…

The shorts were lovely but didn’t fit my husband well. I am disappointed that u charge for return postage to the UK. Most other companies it is free. It cost me $30
To send them back. If I had realized I would not have ordered them. Although I love your products. This was too much $

December 6, 2021
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Reply from LOVE BRAND & Co.

Hello,

Thank you for leaving us a review.

We are very sorry to hear that the fit of the shorts was not as expected, however, we are glad to hear that you love our products and styles.

We would love to see you shopping with us again and advise to send us an email at support@lovebrand.com or get in touch via Live Chat; we will be more than happy to help you with the sizing and choosing the right item for you.

With very best wishes,

Team LB 🐘

Rated 5 out of 5 stars

Henry Wilson was extremely helpful and…

Henry Wilson was extremely helpful and responsive to my requests.
My order arrived earlier than expected and Love exceeded my expectations.

December 5, 2021
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Reply from LOVE BRAND & Co.

Fabulous to hear Eric. Thanks for the lovely review. Team LB 🐘

Rated 2 out of 5 stars

One article we ordered was “refunded”

One article we ordered was “refunded” and not delivered, with no explanation or apology.
I have heard back since my comment and they were incredibly apologetic and did everything they could to make amends. Faith is now fully restored!!

November 21, 2021
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Reply from LOVE BRAND & Co.

So pleased to hear this was rectified quickly and efficiently. Very pleased to hear that faith is restored and we hope very much to be able to serve you in the future at Love Brand & Co. With our very best wishes for a happy and healthy 2022! 🐘

Rated 5 out of 5 stars

Visited the Shop in NH extremely…

Visited the Shop in NH extremely helpful and patient assistant! Super nice layout and products for both men and women! Would highly recommend!

November 7, 2021
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Reply from LOVE BRAND & Co.

Thanks so much Christiana. So pleased that you enjoyed your experience in our NH store. We hope to welcome you back again in the future. With our very best wishes, Team LB 🐘

Rated 5 out of 5 stars

The quality of the beach wear is excellent

The quality of the beach wear is excellent.
The staff are really knowledgeable and helpful
Always a pleasure to visit the Chelsea shop

October 17, 2021
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Reply from LOVE BRAND & Co.

Thank you Annie for leaving such a lovely review. Am so pleased you were happy with the service once again and look forward to welcoming you back again to Love Brand & Co. in the future. With our best wishes, Team LB 🐘

Rated 5 out of 5 stars

Fantastically helpful assistant…

Fantastically helpful assistant provided trunks for my son within 5 mins. She gave spot-on advice on size and availability of styles too.

October 14, 2021
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Reply from LOVE BRAND & Co.

Hi Emma,

Thank you for your great feedback. I will pass this on to the assistant who helped you, and they wil be beyond pleased to hear your comments.

We look forward to welcoming you back soon,

Team LB

Rated 5 out of 5 stars

The women that serve me were excellent…

The women that serve me were excellent very easy, they were very helpful in helping select beachwear for my wife hoildays it was a suprize gift
I will defo go back to Westbourne Grove store. Whlist there I had a coffee which made my shopping experience great

5 star to the Swedish shop assistnt and the manager.

October 11, 2021
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Reply from LOVE BRAND & Co.

Hi Ashton,

Your review has made our day! Thank you so much for your kind words, and we are beyond pleased that you had a pleasant experience at our store. I will pass your comments on to the shop assistant, who will be so happy to hear this.

Have a wonderful weekend, and we look forward to seeing you again soon,

Team LB

Rated 3 out of 5 stars

Two delivery vans needed one order!

Hi - would give 5 stars for service as everything was done to the letter!

The only issue was that the two items I ordered, in the same order, were delivered separately in two boxes by two different delivery drivers. No major issue but just thinking it’s a bit inefficient and meant double carbon footprint for my order. Albeit i think i paid extra to offset.

Thanks

October 6, 2021
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Reply from LOVE BRAND & Co.

Hi Lee,

Thank you for bringing this to our attention. We fully agree with your comments and are working incredibly hard to prevent this from occurring in the future.

Wishing you all the very best,

Henry and Team LB

Rated 5 out of 5 stars

Superb items

Superb items. Have bought matching shorts for my son and I and we both love them. Great fit and just love the patterns.

October 5, 2021
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Reply from LOVE BRAND & Co.

Hi Alex,

Thank you for your kind words. We are beyond happy to hear that you and your son love your new shorts.

Have a great weekend!

Team LB

Rated 5 out of 5 stars

Great service as always and love the…

Great service as always and love the shirts!

October 4, 2021
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Reply from LOVE BRAND & Co.

Always a pleasure to see you, Charlie. Glad you love the shirts, and we'll see you soon.

All the best,
Henry

p.s. let me know next time you're visiting..!

Rated 5 out of 5 stars

The assistants in the shop were…

The assistants in the shop were friendly and helpful

October 2, 2021
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Reply from LOVE BRAND & Co.

Wonderful - we are so pleased to hear that you enjoyed your experience in our store!

Have a wonferful weekend, and speak to you soon,

Team LB

Rated 5 out of 5 stars
LOVE BRAND & Co. logo

Reply from LOVE BRAND & Co.

Hi Graham,

It means the world to us that you're happy with everything.

We hope you love your sunnies - no doubt you're the talk of the town when you wear them..!

All the best,
Team LB

Rated 5 out of 5 stars

Great company give it a try

Great company. Great product. Great service. Thanks

September 20, 2021
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Reply from LOVE BRAND & Co.

We really appreciate your review and recommendation, Pete. As a small business, it means so much more to us, and motivates us to keep offering great service to you

All the best,

Henry

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