Goods arrived well packed and shipped quickly. Some of the products were difficult to open but I managed eventually. The caps are very tight so no leaks during shipment. Purchased three different lub... See more
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Review summary
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Reviews shaping this summary
I have had a good experience purchasing my stuff. I have always been hesitant buying any kind of sex toy from anywhere. I found most of the reviews helpful and there was a pretty good sale as well s... See more
So happy with my purchase love all it Delivery was awesome as I looked at the packaging question about being discreet and not wanting other people to know or judge but came in brown box no labellin... See more
I have purchased from Lovehoney a few years ago and were very happy with their service back then. We were looking to add to our toys and LH has maintained their excellent of service over the years. Lo... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, Australia's #1 sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Brisbane in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
133B Lavarack Avenue, QLD 4009, Eagle Farm, Australia
- customercare@lovehoney.com.au
- lovehoney.com.au
4.4
Excellent
28K reviews
Asks customers to review
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
terrible service
terrible service, stupid ai chat bots I will never use this service again
June 30, 2026
Reply from Lovehoney
Hi there,
We're sorry to hear about your experience.
Our Chat Bot is currently in Beta, so it is still learning and may occasionally make mistakes.
Our Customer Care team will be in contact shortly to better understand what you require assistance with and see how we can help.
Kind regards,
Lovehoney Customer Care
Communication and delivery in a timely…
Communication and delivery in a timely manner.
Great product 😜
June 30, 2026
I love the way the website is…
I love the way the website is accessible to people who are blind.
July 3, 2026
Fast delivery
June 29, 2026
Amazing service!
June 29, 2026
Easy ordering
Easy ordering, great prices, when an item arrived and wouldnt charge it was so easy to get it replaced.
June 29, 2026
The item is gorgeous
The item is gorgeous; perfect fit and very nice material. Gives quite a bit of support to boobs.
June 23, 2026
The package is is very slick and no one…
The package is is very slick and no one knows what u brought
June 18, 2026
Not nearly enough power…
The double penis ring (12 levels) colour purple I ordered was very disappointing. I found the sensation on my clit far too weak. This is opposed to the blue bed ringer double penis ring I have ordered previously.
June 25, 2026
product quality is good
product quality is good, seems to work as advertised and delivery was great
June 26, 2026
Very helpful
June 26, 2026
Reply from Lovehoney
Hi There,
Thank you for leaving us a review.
I'm very sorry to hear that there was a problem with your purchase. We have a 1-year guarantee on all of our products in case they become faulty, so we may be able to help.
We have contacted you directly to get this resolved for you right away.
Apologies again for the trouble caused.
Kind Regards,
Lovehoney Customer Care
Price was fair
Price was fair, good communication and quick shipping, toy didn’t do anything for me but I think that’s just me
June 19, 2026
Love honey orders are fast and discreet.
June 19, 2026
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