Haven't done reviews on products. One was great, one still in process bc waiting on replacement. Two I am on the fence about...need to use more. Overall I loved your quick customer service response.... See more
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Review summary
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Initially I was very unhappy with Lovehoney. I bought a toy that they manufacture, a Fifty Shades of Gray Greedy Girl Duet, and after only having it for 3 weeks it broke and it had a one-year warranty... See more
Company replied
Spent $200 on one product that was disappointing, nowhere near as powerful as advertised. Return policy stated I would get store credit which I though was extremely reasonable. However, replacements p... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Atlanta, GA, in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
United States
- customercare@lovehoney.com
- lovehoney.com
3.9
Great
25K reviews
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The product was too small for me
The product was too small to work for me, waste of money.
March 24, 2026
Reply from Lovehoney
Hi There,
I’m really sorry to hear that the item you have just isn’t quite right.
We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher.
We have contacted you directly to get this resolved for you right away.
Apologies again for the trouble caused.
Kindest Regards,
Lovehoney Customer Care
Everything was great but it didn’t work…
Everything was great but it didn’t work out with my toy still looking
March 28, 2026
The best product for the best price!
March 28, 2026
Timely & Discreet Shipping
I received a full-sized product from Lovehoney.com in exchange for my honest review. After the product shipped, I was provided with a tracking #, and it actually arrived via USPS within a couple of days. The packaging was extremely discreet, and the contents were as promised. They have definitely found a new customer.
March 27, 2026
great product great price
March 27, 2026
Feel, looks, and smells great! Perfect for sensitive skin!
It works very well and smells and feels great! Normally I have very sensitive skin and have an allergic reaction to these things quite easily, but I had no allergic reaction to this one! So if someone has sensitive skin like mine, this tingling lube was safe for me!
March 27, 2026
This lube is great!
Enjoy lube is great! The bottle is a managable size and has a pump that's easy to use; it's inexpensive and the shipment arrives quickly. Always my go-to!
March 27, 2026
Lots of options and fairly fast…
Lots of options and fairly fast shipping. Good company to work with.
March 24, 2026
meh at best
suction was meh at best, vibration lower then meh, heating does not work anywhere close to as advertised, the sleeve tho makes a great flesh light, like a really good one an ive used alot of flesh lights
March 24, 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that you weren't satisfied with an item you purchased and can understand the disappointment this would cause.
We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher.
Our Customer Care team has reached out to you directly to get this organised for you.
Kind regards,
Lovehoney Customer Care
This was the absolute best online…
This was the absolute best online return/exchange process. The company was prompt, efficient, and responsive.
March 24, 2026
Lovehoney was great to work with
Lovehoney was great to work with. After 2 months, we had an issue with the toy we purchased. Lovehoney sent us a new one no questions asked. Their customer service was top notch. They are now our preferred provider of toys!!
March 24, 2026
Product never arrived. Awful communication
Product never arrived. Awful communication. I have tried to contact them as my product has been stuck at a 'transport hub'. Having placed the order on the 15th of March and it now being the 27th March and the only way I can contact them is via email - that replies to me telling me to wait 7 days for a reply?! and not to email again as it will put my first email to the back of the queue?! Refund please!!!!
An edit - after finally getting in touch the customer service was curt but they did refund me quickly. The reason it was not delivered to me was because they had the wrong postcode. I will change rating to a 2.
March 15, 2026
Unprompted review
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you did not receive your order and that our responses took longer than we would like.
We are also available via live chat if a faster response is required, but we have passed your feedback on.
I can see the order has now been refunded in full for you.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Thank you for the discreet packaging
March 2, 2026
First time customer
First time I have bought something from you guys. We enjoy the product. If I have need of any other similar products I'll come to you: easy, reliable delivery, product arrived well packaged and in a timely manner. Thank you.
December 1, 2025
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