Love Jewelry  Reviews 

839
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company and deeply cherish their purchases. Customers frequently praise the stunning quality of the custom jewelry, noting that the picture details and lovely presentation boxes make memorial pieces truly special. Consumers also appreciate the exceptionally helpful support team, effortless website navigation, and smooth purchasing journey from start to finish. However, some people mentioned frustrating issues with delayed deliveries, missing important target dates, and extended waiting times for their packages. A few other reviewers also felt that communication could be challenging when attempting to resolve product flaws or track missing shipments.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing the jewellery as beautiful and... See more

Quality

Consumers find quality to be positive, regularly praising the beautiful design and clear pictures of the... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and frustration.... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a division in... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Jewellery have been amazing from ordering through to deliver. They have kept me informed of every step. I ordered a fingerprint necklace and a projection charm and they were beautiful. I also rec... See more

Company replied

Rated 5 out of 5 stars

Bought projector pendant as a gift for a friend's big birthday. Very pleased with purchase. Love Jewellery excellent at keeping me up to date with progress of order & very prompt at replying to emails... See more

Company replied

Rated 5 out of 5 stars

Quick & easy to order from. I ordered 4 finger print hearts & they was exact to the photo I had taken of my late mum. Really good quality, I ordered 4 heart necklaces 1 for myself & 3 for my children... See more

Company replied

Rated 5 out of 5 stars

This company was 1st class and very professional from start to finish. I bought 4 bracelets for my friends who recently lost their mum and were over whelmed and thought they looked gorgeous and the pi... See more

Company replied


Company details

  1. Jewelry Store
  2. Gift Shop

Written by the company

If you have any issues with your order please allow us to make it right - contact us at info@lovejewelry.co.uk for a prompt response! Before writing a review, please ensure you have purchased from ourselves www.lovejewelry.co.uk and not from a different company! Welcome to Love Jewelry, your UK-based store, where passion meets craftsmanship. Personalise your style with our personalised photo bracelet and photo necklace, each piece crafted to reflect your unique story. Immerse yourself in the charm of our photo projection jewellery creating a lasting connection between you and your most cherished memories. The perfect memorial jewellery & keepsakes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

839 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(839)

368 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely a perfect present

The company its self was amazing. I panicked at one point as royal mail had the item but love jewelry contacted them as a matter of urgent as it was a birthday present and needed it asap. Turned up the next day. The jewellery itself is gorgeous. I got my partners dad in a necklace as recently loss his father. It made me cry and it made my partner cry. Great value for what I paid. Very very pleased and would definitely recommend and I’d be using again…

June 25, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Cara, thank you so much for your heartfelt review. We’re so pleased we could help get your order to you in time and that our team was able to assist with the delivery. We’re truly honoured to have created such a meaningful keepsake in memory of your partner’s dad. Thank you for your kind words, recommendation, and support, we look forward to serving you again. x

Rated 5 out of 5 stars

Beautiful personalised bracelet

Beautiful personalised bracelet, decent shipping time and good communication

June 5, 2026
Unprompted review
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Reply from Love Jewelry

Hi FA, thank you for your lovely review! We’re so pleased to hear you’re happy with your personalised bracelet, the shipping time, and our communication. We truly appreciate your support! x

Rated 5 out of 5 stars

Perfect sentimental gift

Brought a necklace with an image for a friends birthday, picturing her with a close family member who had recently passed. She adores it and hasn’t taken it off since.

Packaging was neat and safe, came within 10 days which is impressive considering the care that was taken to incorporate the image into the necklace.

June 19, 2026
Unprompted review
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Reply from Love Jewelry

Hi Amber, thank you so much for your lovely review. We’re truly honoured to have created such a meaningful gift for your friend, and we’re so pleased to hear she loves it and wears it every day. Thank you for your kind words about the packaging and delivery—we truly appreciate your support! x

Rated 5 out of 5 stars

Had a Brillant experience

Had a Brillant experience, bracelet i received was amazing over the moon with it. Shipping was fairly quick too thanks again

June 17, 2026
Unprompted review
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Reply from Love Jewelry

Hi Gemma, thank you for your lovely review! We’re so pleased to hear you had a brilliant experience and that you’re over the moon with your bracelet. We truly appreciate your support! x

Rated 5 out of 5 stars

Very reliable company

Very reliable company, I ordered 2 beautiful silver photo bracelets, we received them in good time. Very good quality, something sentimental and special thank you

June 23, 2026
Unprompted review
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Reply from Love Jewelry

Hi Helen, thank you for your lovely review! We’re so pleased to hear you were happy with your silver photo bracelets and that they arrived in good time. It means a lot to know they’re such sentimental and special keepsakes. Thank you for your support! x

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. My pendant charm was a memorial piece of my late Mum. It’s absolutely beautiful. The quality is also brilliant. Thank you love jewellery.

June 24, 2026
Unprompted review
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Reply from Love Jewelry

Hi Sharon, thank you so much for your heartfelt review. We’re truly honoured to have created a memorial piece in memory of your late mum, and we’re so pleased you’re happy with the quality and finish. Thank you for your kind words and support. x

Rated 5 out of 5 stars

Happy with what I received

Happy with what I received . Good contact from the company . Please with my purchase

June 10, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Luke, thank you for your lovely review! We’re so pleased to hear you’re happy with your purchase and our communication. We truly appreciate your support! x

Rated 5 out of 5 stars

When my friend lost her mom with just…

When my friend lost her mom with just few days before her birthday I ordered a bracelet with the photo of all three of us. Without paying attention, I missed to put all details of the address and that bracelet never arrived, trying to track with post office website but no luck.
I sent an email to the company, their answer was almost immediately and seeing that the address was incorrect and the bracelet was lost somewhere between their company and post office, they ordered a replacement for me, with no extra costs and my friend got her bracelet, which is lovely and looks exactly like the photos !
I do recommend them! ❤️

April 23, 2026
Unprompted review
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Reply from Love Jewelry

Hi Maria, thank you so much for your kind review. We’re sorry about the address issue, and we’re glad we sorted it out and got a replacement to your friend in time. It means a lot to hear she loved the bracelet and that it looked just as expected. We truly appreciate your recommendation and support. x

Rated 5 out of 5 stars

10/10 would recommend

Quick and easy to make and purchase. Informed every step along the way. The product is great my partner loves it to peices and I am very happy with it aswell!

10/10 would recommend

June 4, 2026
Unprompted review
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Reply from Love Jewelry

Hi Chris, thank you for your amazing review! We’re so pleased to hear you found the process easy and that your partner loves the piece. We truly appreciate your recommendation and support! x

Rated 5 out of 5 stars

Bought projector pendant as a gift for…

Bought projector pendant as a gift for a friend's big birthday. Very pleased with purchase. Love Jewellery excellent at keeping me up to date with progress of order & very prompt at replying to emails as had an issue with royal mails tracking app. Item arrived well packaged & in a lovely box. Will definitely be purchasing from them again

June 11, 2026
Unprompted review
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Reply from Love Jewelry

Hi Sam, thank you for your lovely review! We’re so pleased to hear you were happy with the pendant and that our team could help with the tracking issue. It’s great to know the gift arrived safely and beautifully presented. We truly appreciate your support and look forward to serving you again! x

Rated 4 out of 5 stars

Bought a photo projection bracelet for…

Bought a photo projection bracelet for a friend and in love with the sentiment of it. The photo projection could be a little better but genuinely chuffed with the purchase.

June 8, 2026
Unprompted review
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Reply from Love Jewelry

Hi Gemma, thank you for your lovely review! We’re so pleased to hear you loved the sentiment of the bracelet and that you’re happy with your purchase overall. We really appreciate your feedback on the projection too, it’s noted. Thank you for your support! x

Rated 5 out of 5 stars

Great pieces

Great pieces I brought a bracelet and a lock keyring fast delivery and great customer service thankyou

June 4, 2026
Unprompted review
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Reply from Love Jewelry

Hi Jade, thank you for your lovely review! We’re so pleased to hear you were happy with your bracelet and keyring, as well as the delivery and customer service. We truly appreciate your support, thank you! x

Rated 4 out of 5 stars

Mens pendant necklace

I ordered the men's pendant image necklace. Delivery was fast & well packaged with tracking available. The image when projected onto the wall was excellent quality, placing the pendant onto the camera on my s25 was good quality also although a bit fiddly.
I gave 4 stars only because I wear glasses and found it hard to see the image by placing pendant up to one eye with the other eye closed but thats just me.
This was a gift for my husband, for our 15th Wedding Anniversary.
He was really happy with the pendant & necklace chain & found it alot easier than me to see the image when placed up to the eye. I will definitely order again.

June 5, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Miranda, thank you for your lovely and detailed review! We’re so pleased to hear your husband loved his anniversary gift and that the projection quality met your expectations. We appreciate your honest feedback as well and will take it on board. It means a lot that you’d order again. x

Rated 5 out of 5 stars

Ordered jewellery for daughters…

Ordered jewellery for daughters graduation, I got the wording wrong LOVE JEWELRY were brilliant, offered me a full refund ni questions asked. Refund was back in my bank within 3 days 😊

May 15, 2026
Unprompted review
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Reply from Love Jewelry

Hi Wendy, thank you for your lovely review! We’re so pleased we could help and that the refund process was quick and straightforward for you. We truly appreciate your kind words and support. x

Rated 5 out of 5 stars

Beautiful necklace we'll made had mine…

Beautiful necklace we'll made had mine n husbands wedding date it's a sentimental item as my husband of 43 years passed vin January thank you so much

June 5, 2026
Unprompted review
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Reply from Love Jewelry

Hi Di, thank you for your heartfelt review. We’re truly sorry for the loss of your husband. We’re honoured to have created something so meaningful to help you keep his memory close, and we’re so pleased you love your necklace. Thank you for your kind words and support. x

Rated 5 out of 5 stars

Beautiful Gift

After ordering I was concerned it wouldn’t arrive in time for my friends 60th birthday. So I reached out and was assured that it was with Royal Mail and would be delivered shortly and it was.. I haven’t given it to my friend yet but I’m sure she’s going to love it overall I would definitely recommend using this company the service and the item are lovely

June 9, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Teresa, thank you for your lovely review! We’re so pleased to hear your gift arrived in time and that our team could provide reassurance along the way. We hope your friend loves her special birthday gift. Thank you for your recommendation and support! x

Rated 5 out of 5 stars

Really nice bracelet my wife will love…

Really nice bracelet my wife will love it

June 9, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Mark, thank you for your lovely review! We’re so pleased to hear you’re happy with the bracelet. We hope your wife loves it just as much when she receives it. x

Rated 5 out of 5 stars

Lovely piece of jewellery

Lovely piece of jewellery, my daughter is over the moon having her Nana close to her heart again. Thank you for making the most amazing jewellery

June 4, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Sheree, thank you for your heartfelt review. We’re truly honoured to have created something so meaningful for your daughter. It’s wonderful to hear she can keep her Nana close to her heart, and we’re so pleased she loves her jewellery. Thank you for your kind words and support. x

Rated 5 out of 5 stars

Lovely photo bracelet for my sisters…

Lovely photo bracelet for my sisters Birthday present. Very pleased with it. Excellent service. Would definitely recommend.

June 8, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Bernadette, thank you for your lovely review! We’re so pleased to hear you were happy with the bracelet and the service. We hope your sister loves her birthday gift. Thank you for your recommendation and support! x

Rated 5 out of 5 stars

Thank you x

Received my order on time and I am beyond happy with it.
A special gift for a special friend and it truly is a beautiful piece.
Thank you so much x

June 5, 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Victoria, thank you so much for your lovely review! We’re delighted to hear your order arrived on time and that you’re beyond happy with it. We hope your friend loves this special gift as much as you do. Thank you for your kind words and support! x

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