lovelocaljewelry.com Reviews 164

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

The gem fell off also immediately, and customer service was not very good. It didnt send a remplacement ring or refund. I wouldn’t recommend!

Rated 5 out of 5 stars

The quality of the products is super good. Delivery is amazing. They even send a handwritten postcard, which you can also customize. I bought two necklaces already and I will buy more for sure. I tota... See more

Company replied

Rated 5 out of 5 stars

Hello, I'm a very satisfied belgian customer! Would highly recommend LLJ!!! They have a great website in English pr German, with quality products (925 sterling silver), original designs (elegant and s... See more

Rated 5 out of 5 stars

I am a bit obsessed with llj. The pieces are really high quality. I sometimes react with earrings but never had a problem with these. I never take them out and wear them in the shower, to bed etc and... See more

Company replied

Company details

  1. Jewelry Designer

Written by the company

Jewelry brand based in Germany 925 silver / 18 k gold Jewelry worldwide shipping affordable prices


Contact info

4.2

Great

TrustScore 4 out of 5

164 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hey i am waiting 5 days and still did…

Hey i am waiting 5 days and still did not get my order, is this normal?

Edit: changed to 5 stars for the good respond.

June 20, 2021
Unprompted review
lovelocaljewelry.com logo

Reply from lovelocaljewelry.com

Hey Kerem,
Thanks for the review and reaching out! I'm very sorry to hear your package has not yet arrived. We shipped your order quickly, but as confirmed at check out and in your tracking emails it may take up to 7 business days to arrive thanks to the delays with covid. I sent you an email with detailed information of your package tracking again
I hope this helps and your package arrives to you asap.
Much love, Sarah

Rated 5 out of 5 stars

I ordered a zodiac necklace for a…

I ordered a zodiac necklace for a friend’s birthday, it arrived yesterday and it’s really beautiful and stylish, I’m sure my friend will love it. The shipment was quick and Sarah was available for every information via email and instagram. Definitely buying again <3.

April 8, 2021
Unprompted review
Rated 5 out of 5 stars

Everything perfect!

Delighted with the purchase. The shipping has been super fast and the customer service very good. The jewels are precious, I will definitely buy again. Thanks for everything!

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service and beautiful jewelry!

The jewelry is really beautiful and for a great price. I must also say that the customer service is amazing. One of the earrings came broken but they solved the situation really great, they were helpful and prompt. I will definitely order again. Thanks a lot.

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

We encountered some mishap in the…

We encountered some mishap in the delivery outside LLJ's control. The issue was rectified very swift with great communication. Special thanks.

February 1, 2021
Unprompted review
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Reply from lovelocaljewelry.com

Dear Paul,
thank you for your review :).
We are so glad that we could sort the delivery issue and that you are happy with our Jewelry and service.

Much love,
Your LLJ Team

Rated 5 out of 5 stars

Perfect!

I love my necklace! And great customer service, I received a quick response to my question. Thank you!

January 8, 2021
Unprompted review
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Reply from lovelocaljewelry.com

Dear Eva, Thank you so much for your kind words. We're so happy that you like your new necklace and that we were able to help you with your question. Keep on enjoying your new BLING :).

Much love,
Your LLJ Team

Rated 5 out of 5 stars

When I contacted the company about my…

When I contacted the company about my order (there seemed to be a delay during the christmas period) they were super fast and friendly. I was impressed by the service! I received the order quickly after that and am very happy with it.

January 7, 2021
Unprompted review
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Reply from lovelocaljewelry.com

Hello, thank you so much for your lovely words. We're so happy that your package arrived and that you love your new Jewelry.

Much love,
Your LLJ Team

Rated 5 out of 5 stars

Everything was perfect

Sometimes I’m a bit afraid about what will Happen when I Order something from an Unknown Brand But The shipping was very fast and the jewelry is wonderful. Thank you!

January 2, 2021
Unprompted review
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Reply from lovelocaljewelry.com

Dear Simone, thank you so much for your lovely review. We're so happy to hear that you like your new Jewelry. Welcome to the LLJ Family :).

Much love
Your LLJ Team

Rated 5 out of 5 stars

Overall perfect

Super fast shipping, super pretty necklaces - I’m in love!

December 29, 2020
Unprompted review
lovelocaljewelry.com logo

Reply from lovelocaljewelry.com

Hi Lena, thank you very much for your kind feedback :).
It's so nice to hear that you are happy with everything.

Have a lovely start into the new year.

Much love
Your LLJ Team

Rated 5 out of 5 stars

The shipping was really fast and I…

The shipping was really fast and I loved the handwritten letter that came with it! I am deeply in love with my the Jona ear rings and wear them everyday since I got them <3

December 26, 2020
Unprompted review
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Reply from lovelocaljewelry.com

Dear Lena,
thank you for your lovely words.

We're so happy to hear that you love your new earrings. Continue enjoying to wear them :).

Have a beautiful start into the new year.

Much llove,
Your LLJ Team

Rated 5 out of 5 stars

Shipping fast

Shipping fast. Items super. Contact very nice. All good. Wasn’t my last order 👍🏼👍🏼

December 26, 2020
Unprompted review
lovelocaljewelry.com logo

Reply from lovelocaljewelry.com

Dear Nicole,
thank you very much for your lovely words.
We're happy that you're happy :).

Wishing you an amazing start into the new year.

Much love
Your LLJ Team

Rated 5 out of 5 stars

Fast shipping, good quality

Fast shipping, cute packaging with a little card and a product with solid quality compared to the prices. I enjoy wearing my 2 ear cuffs everyday :)

December 23, 2020
Unprompted review
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Reply from lovelocaljewelry.com

Dear Michelle,
Thank you for your kind review. We're so happy to hear that you enjoy wearing your new ear cuffs :).

Have a lovely start into the new year.

Much love,
Your LLJ Team

Rated 5 out of 5 stars

The service is incredibly good

The service is incredibly good. Fast an nice communication. I received the wrong product, which can of course happen, and this is resolved immediately. i recommend everyone to purchase products from this company

December 21, 2020
Unprompted review
lovelocaljewelry.com logo

Reply from lovelocaljewelry.com

Dear Lotte,
thank you for your lovely feedback.
We apologize again for the inconvenience in regard to the wrong received product but are more than happy that you received the correct product by now :).

We wish you an amazing start into the new year.

Much love
Your LLJ Team

Rated 5 out of 5 stars

Amazing products, perfect service

The quality of the products is super good. Delivery is amazing. They even send a handwritten postcard, which you can also customize. I bought two necklaces already and I will buy more for sure. I totally recommend their products. I had some questions regarding delivery and they answered me in a super friendly and professional way and really quick.

December 17, 2020
Unprompted review
lovelocaljewelry.com logo

Reply from lovelocaljewelry.com

Dear Cristina, thank you for your lovely review and nice words. We are so happy that you like your new jewelry and are happy with our service.
Wishing you a great start into the new year.

Much love,
Your LLJ Team

Rated 5 out of 5 stars

Gorgeous jewellery

Gorgeous jewellery with great quality. Order process was easy and shipping quick. Would absolutely recommend LoveLocal!!!

December 12, 2020
Unprompted review
lovelocaljewelry.com logo

Reply from lovelocaljewelry.com

Dear Marie,
thank you so much for your lovely words. We're happy to hear that you love your new jewelry and that you're satisfied with our service.

Much love,
Your LoveLocal Team

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