Appalling Customer Service
Appalling Customer Service. Returns are a nightmare. Promises your Refund upon Returning of the item to them then you never hear from them again. Shop elsewhere. Caution when dealing with someone named Gareth.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Appalling Customer Service. Returns are a nightmare. Promises your Refund upon Returning of the item to them then you never hear from them again. Shop elsewhere. Caution when dealing with someone named Gareth.
User friendly website, best prices, customer service next level. 10 out of 10
Great service, speedy, professional and polite ... and the luggage is the best! I ordered the luggage on Monday and it arrived within 2 days... thank you
Disappointed: Delsey Chatelet Tote Angora bag badly creased and crushed. The look of the bag is ruined and as it is made of recycled materials there is no way to get the creases out.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.